Unable to delete custom app - Docker error

xarp

Hello,
I attempted to install Zulip as a custom app. It didn't work, however I can't remove the app from the app page (or CLI) due to the error below. I'm getting certificate renewal errors every day.
Any suggestions appreciated.

May 14 10:46:39 box:settings initCache: pre-load settings
May 14 10:46:39 box:taskworker Starting task 606. Logs are at /home/yellowtent/platformdata/logs/6287dbc7-a16c-4930-85d3-2dc713f3e83e/apptask.log
May 14 10:46:39 box:tasks 606: {"percent":2,"error":null}
May 14 10:46:39 box:apptask zulip.xx.com startTask installationState: pending_uninstall runState: running
May 14 10:46:39 box:tasks 606: {"percent":20,"message":"Deleting container"}
May 14 10:46:39 box:shell reload spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/restartservice.sh nginx
May 14 10:46:39 box:apptask zulip.xx.com deleting app containers (app, scheduler)
May 14 10:46:39 box:shell removeCollectdProfile spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/configurecollectd.sh remove 6287dbc7-a16c-4930-85d3-2dc713f3e83e
May 14 10:46:39 box:shell removeCollectdProfile (stdout): Restarting collectd
May 14 10:46:41 box:shell removeCollectdProfile (stdout): Removing collectd stats of 6287dbc7-a16c-4930-85d3-2dc713f3e83e
May 14 10:46:41 box:shell removeLogrotateConfig spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/configurelogrotate.sh remove 6287dbc7-a16c-4930-85d3-2dc713f3e83e
May 14 10:46:41 box:apptask zulip.xx.com updating app with values: {"containerId":null}
May 14 10:46:41 box:tasks 606: {"percent":30,"message":"Teardown addons"}
May 14 10:46:41 box:services zulip.xx.com teardownAddons: Tearing down ["localstorage","redis","postgresql"]
May 14 10:46:41 box:services zulip.xx.com Tearing down addon localstorage with options {}
May 14 10:46:41 box:services zulip.xx.com teardownLocalStorage
May 14 10:46:41 box:services zulip.xx.com Tearing down addon redis with options {}
May 14 10:46:41 box:shell removeVolume spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/rmaddondir.sh redis 6287dbc7-a16c-4930-85d3-2dc713f3e83e
May 14 10:46:41 box:services zulip.xx.com Tearing down addon postgresql with options {}
May 14 10:46:42 box:tasks 606: {"percent":40,"message":"Cleanup file manager"}
May 14 10:46:42 box:tasks 606: {"percent":50,"message":"Deleting app data directory"}
May 14 10:46:42 box:tasks 606: {"percent":60,"message":"Deleting image"}
May 14 10:46:42 box:docker Error removing image https://hub.docker.com/r/zulip/docker-zulip : {"statusCode":301,"json":{"type":"Buffer","data":[]}}
May 14 10:46:42 box:apptask zulip.xx.com error uninstalling app: BoxError: (HTTP code 301) unexpected -
at Object.callback (/home/yellowtent/box/src/docker.js:591:29)
at /home/yellowtent/box/node_modules/dockerode/lib/image.js:269:12
at /home/yellowtent/box/node_modules/docker-modem/lib/modem.js:309:7
at getCause (/home/yellowtent/box/node_modules/docker-modem/lib/modem.js:331:7)
at Modem.buildPayload (/home/yellowtent/box/node_modules/docker-modem/lib/modem.js:300:5)
at IncomingMessage.<anonymous> (/home/yellowtent/box/node_modules/docker-modem/lib/modem.js:275:14)
at IncomingMessage.emit (events.js:327:22)
at endReadableNT (internal/streams/readable.js:1327:12)
at processTicksAndRejections (internal/process/task_queues.js:80:21) {
reason: 'Docker Error',
details: [Object],
nestedError: [Error]
May 14 10:46:42 box:apptask zulip.xx.com updating app with values: {"installationState":"error","error":{"message":"(HTTP code 301) unexpected - ","statusCode":301,"json":{"type":"Buffer","data":[]},"taskId":"606","installationState":"pending_uninstall"}}
May 14 10:46:42 box:taskworker Task took 2.562 seconds
May 14 10:46:42 box:tasks setCompleted - 606: {"result":null,"error":{"stack":"BoxError: (HTTP code 301) unexpected - \n at Object.callback (/home/yellowtent/box/src/docker.js:591:29)\n at /home/yellowtent/box/node_modules/dockerode/lib/image.js:269:12\n at /home/yellowtent/box/node_modules/docker-modem/lib/modem.js:309:7\n at getCause (/home/yellowtent/box/node_modules/docker-modem/lib/modem.js:331:7)\n at Modem.buildPayload (/home/yellowtent/box/node_modules/docker-modem/lib/modem.js:300:5)\n at IncomingMessage.<anonymous> (/home/yellowtent/box/node_modules/docker-modem/lib/modem.js:275:14)\n at IncomingMessage.emit (events.js:327:22)\n at endReadableNT (internal/streams/readable.js:1327:12)\n at processTicksAndRejections (internal/process/task_queues.js:80:21)","name":"BoxError","reason":"Docker Error","details":{},"message":"(HTTP code 301) unexpected - ","nestedError":{"stack":"Error: (HTTP code 301) unexpected - \n at /home/yellowtent/box/node_modules/docker-modem/lib/modem.js:301:17\n at getCause (/home/yellowtent/box/node_modules/docker-modem/lib/modem.js:331:7)\n at Modem.buildPayload (/home/yellowtent/box/node_modules/docker-modem/lib/modem.js:300:5)\n at IncomingMessage.<anonymous> (/home/yellowtent/box/node_modules/docker-modem/lib/modem.js:275:14)\n at IncomingMessage.emit (events.js:327:22)\n at endReadableNT (internal/streams/readable.js:1327:12)\n at processTicksAndRejections (internal/process/task_queues.js:80:21)","name":"Error","message":"(HTTP code 301) unexpected - "}}}
May 14 10:46:42 box:tasks 606: {"percent":100,"result":null,"error":{"stack":"BoxError: (HTTP code 301) unexpected - \n at Object.callback (/home/yellowtent/box/src/docker.js:591:29)\n at /home/yellowtent/box/node_modules/dockerode/lib/image.js:269:12\n at /home/yellowtent/box/node_modules/docker-modem/lib/modem.js:309:7\n at getCause (/home/yellowtent/box/node_modules/docker-modem/lib/modem.js:331:7)\n at Modem.buildPayload (/home/yellowtent/box/node_modules/docker-modem/lib/modem.js:300:5)\n at IncomingMessage.<anonymous> (/home/yellowtent/box/node_modules/docker-modem/lib/modem.js:275:14)\n at IncomingMessage.emit (events.js:327:22)\n at endReadableNT (internal/streams/readable.js:1327:12)\n at processTicksAndRejections (internal/process/task_queues.js:80:21)","name":"BoxError","reason":"Docker Error","details":{},"message":"(HTTP code 301) unexpected - ","nestedError":{"stack":"Error: (HTTP code 301) unexpected - \n at /home/yellowtent/box/node_modules/docker-modem/lib/modem.js:301:17\n at getCause (/home/yellowtent/box/node_modules/docker-modem/lib/modem.js:331:7)\n at Modem.buildPayload (/home/yellowtent/box/node_modules/docker-modem/lib/modem.js:300:5)\n at IncomingMessage.<anonymous> (/home/yellowtent/box/node_modules/docker-modem/lib/modem.js:275:14)\n at IncomingMessage.emit (events.js:327:22)\n at endReadableNT (internal/streams/readable.js:1327:12)\n at processTicksAndRejections (internal/process/task_queues.js:80:21)","name":"Error","message":"(HTTP code 301) unexpected - "}}}

nebulon

@xarp looks a bit like a docker daemon error, can you try to restart the docker service from the Cloudron dashboard in the services view, then try to uninstall again.

xarp

@nebulon Thanks for the reply. Unfortunately that didn't help. The server has also been rebooted several times since first trying to uninstall.

May 16 14:48:13 box:settings initCache: pre-load settings
May 16 14:48:13 box:taskworker Starting task 638. Logs are at /home/yellowtent/platformdata/logs/6287dbc7-a16c-4930-85d3-2dc713f3e83e/apptask.log
May 16 14:48:13 box:tasks 638: {"percent":2,"error":null}
May 16 14:48:13 box:apptask zulip.xx.com startTask installationState: pending_uninstall runState: running
May 16 14:48:13 box:tasks 638: {"percent":20,"message":"Deleting container"}
May 16 14:48:13 box:shell reload spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/restartservice.sh nginx
May 16 14:48:14 box:apptask zulip.xx.com deleting app containers (app, scheduler)
May 16 14:48:14 box:shell removeCollectdProfile spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/configurecollectd.sh remove 6287dbc7-a16c-4930-85d3-2dc713f3e83e
May 16 14:48:14 box:shell removeCollectdProfile (stdout): Restarting collectd
May 16 14:48:14 box:shell removeCollectdProfile (stdout): Removing collectd stats of 6287dbc7-a16c-4930-85d3-2dc713f3e83e
May 16 14:48:14 box:shell removeLogrotateConfig spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/configurelogrotate.sh remove 6287dbc7-a16c-4930-85d3-2dc713f3e83e
May 16 14:48:14 box:apptask zulip.xx.com updating app with values: {"containerId":null}
May 16 14:48:14 box:tasks 638: {"percent":30,"message":"Teardown addons"}
May 16 14:48:14 box:services zulip.xx.com teardownAddons: Tearing down ["localstorage","redis","postgresql"]
May 16 14:48:14 box:services zulip.xx.com Tearing down addon localstorage with options {}
May 16 14:48:14 box:services zulip.xx.com teardownLocalStorage
May 16 14:48:14 box:services zulip.xx.com Tearing down addon redis with options {}
May 16 14:48:14 box:shell removeVolume spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/rmaddondir.sh redis 6287dbc7-a16c-4930-85d3-2dc713f3e83e
May 16 14:48:14 box:services zulip.xx.com Tearing down addon postgresql with options {}
May 16 14:48:14 box:tasks 638: {"percent":40,"message":"Cleanup file manager"}
May 16 14:48:14 box:tasks 638: {"percent":50,"message":"Deleting app data directory"}
May 16 14:48:14 box:tasks 638: {"percent":60,"message":"Deleting image"}
May 16 14:48:14 box:docker Error removing image https://hub.docker.com/r/zulip/docker-zulip : {"statusCode":301,"json":{"type":"Buffer","data":[]}}
May 16 14:48:14 box:apptask zulip.xx.com error uninstalling app: BoxError: (HTTP code 301) unexpected -
at Object.callback (/home/yellowtent/box/src/docker.js:591:29)
at /home/yellowtent/box/node_modules/dockerode/lib/image.js:269:12
at /home/yellowtent/box/node_modules/docker-modem/lib/modem.js:309:7
at getCause (/home/yellowtent/box/node_modules/docker-modem/lib/modem.js:331:7)
at Modem.buildPayload (/home/yellowtent/box/node_modules/docker-modem/lib/modem.js:300:5)
at IncomingMessage.<anonymous> (/home/yellowtent/box/node_modules/docker-modem/lib/modem.js:275:14)
at IncomingMessage.emit (events.js:327:22)
at endReadableNT (internal/streams/readable.js:1327:12)
at processTicksAndRejections (internal/process/task_queues.js:80:21) {
reason: 'Docker Error',
details: [Object],
nestedError: [Error]
May 16 14:48:14 box:apptask zulip.xx.com updating app with values: {"installationState":"error","error":{"message":"(HTTP code 301) unexpected - ","statusCode":301,"json":{"type":"Buffer","data":[]},"taskId":"638","installationState":"pending_uninstall"}}
May 16 14:48:14 box:taskworker Task took 1.128 seconds
May 16 14:48:14 box:tasks setCompleted - 638: {"result":null,"error":{"stack":"BoxError: (HTTP code 301) unexpected - \n at Object.callback (/home/yellowtent/box/src/docker.js:591:29)\n at /home/yellowtent/box/node_modules/dockerode/lib/image.js:269:12\n at /home/yellowtent/box/node_modules/docker-modem/lib/modem.js:309:7\n at getCause (/home/yellowtent/box/node_modules/docker-modem/lib/modem.js:331:7)\n at Modem.buildPayload (/home/yellowtent/box/node_modules/docker-modem/lib/modem.js:300:5)\n at IncomingMessage.<anonymous> (/home/yellowtent/box/node_modules/docker-modem/lib/modem.js:275:14)\n at IncomingMessage.emit (events.js:327:22)\n at endReadableNT (internal/streams/readable.js:1327:12)\n at processTicksAndRejections (internal/process/task_queues.js:80:21)","name":"BoxError","reason":"Docker Error","details":{},"message":"(HTTP code 301) unexpected - ","nestedError":{"stack":"Error: (HTTP code 301) unexpected - \n at /home/yellowtent/box/node_modules/docker-modem/lib/modem.js:301:17\n at getCause (/home/yellowtent/box/node_modules/docker-modem/lib/modem.js:331:7)\n at Modem.buildPayload (/home/yellowtent/box/node_modules/docker-modem/lib/modem.js:300:5)\n at IncomingMessage.<anonymous> (/home/yellowtent/box/node_modules/docker-modem/lib/modem.js:275:14)\n at IncomingMessage.emit (events.js:327:22)\n at endReadableNT (internal/streams/readable.js:1327:12)\n at processTicksAndRejections (internal/process/task_queues.js:80:21)","name":"Error","message":"(HTTP code 301) unexpected - "}}}
May 16 14:48:14 box:tasks 638: {"percent":100,"result":null,"error":{"stack":"BoxError: (HTTP code 301) unexpected - \n at Object.callback (/home/yellowtent/box/src/docker.js:591:29)\n at /home/yellowtent/box/node_modules/dockerode/lib/image.js:269:12\n at /home/yellowtent/box/node_modules/docker-modem/lib/modem.js:309:7\n at getCause (/home/yellowtent/box/node_modules/docker-modem/lib/modem.js:331:7)\n at Modem.buildPayload (/home/yellowtent/box/node_modules/docker-modem/lib/modem.js:300:5)\n at IncomingMessage.<anonymous> (/home/yellowtent/box/node_modules/docker-modem/lib/modem.js:275:14)\n at IncomingMessage.emit (events.js:327:22)\n at endReadableNT (internal/streams/readable.js:1327:12)\n at processTicksAndRejections (internal/process/task_queues.js:80:21)","name":"BoxError","reason":"Docker Error","details":{},"message":"(HTTP code 301) unexpected - ","nestedError":{"stack":"Error: (HTTP code 301) unexpected - \n at /home/yellowtent/box/node_modules/docker-modem/lib/modem.js:301:17\n at getCause (/home/yellowtent/box/node_modules/docker-modem/lib/modem.js:331:7)\n at Modem.buildPayload (/home/yellowtent/box/node_modules/docker-modem/lib/modem.js:300:5)\n at IncomingMessage.<anonymous> (/home/yellowtent/box/node_modules/docker-modem/lib/modem.js:275:14)\n at IncomingMessage.emit (events.js:327:22)\n at endReadableNT (internal/streams/readable.js:1327:12)\n at processTicksAndRejections (internal/process/task_queues.js:80:21)","name":"Error","message":"(HTTP code 301) unexpected - "}}}

nebulon

@xarp are you able to delete the docker image manually using the docker cli commands?
The command would be something like docker image rm <imageId>

girish

@xarp ah, I know this error. This happens because the docker image specified has incorrect syntax/malformed. I reported this upstream a while ago but it looks like docker returns a 301 code when it is supposed to return a 400 (!).

Can you try this:

Edit the file /home/yellowtent/box/src/docker.js
Look for the function deleteImage. Just comment out this single line at https://git.cloudron.io/cloudron/box/-/blob/master/src/docker.js#L586

        if (error) {
            debug('Error removing image %s : %j', dockerImage, error);
//            return callback(new BoxError(BoxError.DOCKER_ERROR, error)); <-- comment out this line
        }

Then , try uninstalling (no need to restart anything).

girish

https://github.com/apocas/dockerode/issues/548 was the upstream issue

xarp

@girish Thanks for that. I commented out the line in docker.js

        if (error) {
            debug('Error removing image %s : %j', dockerImage, error);
//            return callback(new BoxError(BoxError.DOCKER_ERROR, error));
        }

Upon attempting to uninstall again, this is the error I get:

Error : Task Error - Task 647 crashed with code 1 and signal null

May 17 16:23:45 box:settings initCache: pre-load settings
May 17 16:23:45 box:taskworker Starting task 647. Logs are at /home/yellowtent/platformdata/logs/6287dbc7-a16c-4930-85d3-2dc713f3e83e/apptask.log
May 17 16:23:45 box:tasks 647: {"percent":2,"error":null}
May 17 16:23:45 box:apptask zulip.xx.com startTask installationState: pending_uninstall runState: running
May 17 16:23:45 box:tasks 647: {"percent":20,"message":"Deleting container"}
May 17 16:23:45 box:shell reload spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/restartservice.sh nginx
May 17 16:23:45 box:apptask zulip.xx.com deleting app containers (app, scheduler)
May 17 16:23:45 box:shell removeCollectdProfile spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/configurecollectd.sh remove 6287dbc7-a16c-4930-85d3-2dc713f3e83e
May 17 16:23:45 box:shell removeCollectdProfile (stdout): Restarting collectd
May 17 16:23:45 box:shell removeCollectdProfile (stdout): Removing collectd stats of 6287dbc7-a16c-4930-85d3-2dc713f3e83e
May 17 16:23:45 box:shell removeLogrotateConfig spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/configurelogrotate.sh remove 6287dbc7-a16c-4930-85d3-2dc713f3e83e
May 17 16:23:45 box:apptask zulip.xx.com updating app with values: {"containerId":null}
May 17 16:23:45 box:tasks 647: {"percent":30,"message":"Teardown addons"}
May 17 16:23:46 box:services zulip.xx.com teardownAddons: Tearing down ["localstorage","redis","postgresql"]
May 17 16:23:46 box:services zulip.xx.com Tearing down addon localstorage with options {}
May 17 16:23:46 box:services zulip.xx.com teardownLocalStorage
May 17 16:23:46 box:services zulip.xx.com Tearing down addon redis with options {}
May 17 16:23:46 box:shell removeVolume spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/rmaddondir.sh redis 6287dbc7-a16c-4930-85d3-2dc713f3e83e
May 17 16:23:46 box:services zulip.xx.com Tearing down addon postgresql with options {}
May 17 16:23:46 box:tasks 647: {"percent":40,"message":"Cleanup file manager"}
May 17 16:23:46 box:tasks 647: {"percent":50,"message":"Deleting app data directory"}
May 17 16:23:46 box:tasks 647: {"percent":60,"message":"Deleting image"}
May 17 16:23:46 box:docker Error removing image https://hub.docker.com/r/zulip/docker-zulip : {"statusCode":301,"json":{"type":"Buffer","data":[]}}
May 17 16:23:46 box:tasks 647: {"percent":70,"message":"Unregistering domains"}
May 17 16:23:46 box:taskworker Error: getaddrinfo ENOTFOUND images
at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:67:26)

I see no Zulip image when running sudo docker image ls

girish

@xarp it seems the error now is something else - Error: getaddrinfo ENOTFOUND images. Not sure where this is coming from since the subdomain from the logs seems to be zulip. Can you make out what images might be referring to?

xarp

@girish I'm really not sure. Seems very generic to me. As indicated above, there's no zulip image in docker images.

girish

@xarp Strange, I am unable to make out where the error is coming from. Are you able to send us an email at support@cloudron.io and we can take a look. Should be something minor.

xarp

@girish Belated marking as resolved for anybody looking in future. girish did some remote ssh support magic and solved the problem.

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Unable to delete custom app - Docker error