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  1. Cloudron Forum
  2. Matrix (Synapse/Element)
  3. Problem with sending and receiving message's Android/Windows

Problem with sending and receiving message's Android/Windows

Scheduled Pinned Locked Moved Solved Matrix (Synapse/Element)
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  • scookeS scooke

    @dantheman The following has been a common overlooked step for others before, from https://docs.cloudron.io/domains/#matrix-server-location:

    Requires app on bare domain
    
    In the above example, an app must be installed on the bare domain https://cloudron.club for Cloudron to be able to respond to well known queries. If you already had an app installed on this location before Cloudron 6.1, you must go to the app's location section and click on 'Save' (without making any changes). This makes Cloudron re-generate the nginx configuration for the app which is required for this feature to work.
    

    This is setup too?

    DanTheManD Offline
    DanTheManD Offline
    DanTheMan
    wrote on last edited by DanTheMan
    #6

    @scooke
    I have done that a while ago when federation was not working in the beginning. I have checked if it's still on the bare domain today, and it is.....

    I think it's something with the certificates of my domain and the fingerprint that's changed, after updating my Cloudron instance...

    20210701_195142.jpg

    But my technical expertise isn't good enough to look in to that....🤔

    scookeS 1 Reply Last reply
    1
    • DanTheManD DanTheMan

      @scooke
      I have done that a while ago when federation was not working in the beginning. I have checked if it's still on the bare domain today, and it is.....

      I think it's something with the certificates of my domain and the fingerprint that's changed, after updating my Cloudron instance...

      20210701_195142.jpg

      But my technical expertise isn't good enough to look in to that....🤔

      scookeS Offline
      scookeS Offline
      scooke
      wrote on last edited by
      #7

      @dantheman There have been cert-related issues brought up in other posts, so this is probably related. I hope it gets figured out soon!

      A life lived in fear is a life half-lived

      DanTheManD 1 Reply Last reply
      0
      • scookeS scooke

        @dantheman There have been cert-related issues brought up in other posts, so this is probably related. I hope it gets figured out soon!

        DanTheManD Offline
        DanTheManD Offline
        DanTheMan
        wrote on last edited by
        #8

        @scooke
        Man!! Thanks a lot for the info 👍 👍

        I was really wondering all day long, what could have been wrong with my setup.
        Hope they fix it soon and my problem is related to this....

        scookeS 1 Reply Last reply
        0
        • DanTheManD DanTheMan

          @scooke
          Man!! Thanks a lot for the info 👍 👍

          I was really wondering all day long, what could have been wrong with my setup.
          Hope they fix it soon and my problem is related to this....

          scookeS Offline
          scookeS Offline
          scooke
          wrote on last edited by
          #9

          @dantheman If you search the forums related to 6.3.3 update errors, there are a few posts suggesting how to check the certs, how to get rid of some. It certainly looks like this could be the issue for you.

          A life lived in fear is a life half-lived

          DanTheManD 1 Reply Last reply
          0
          • scookeS scooke

            @dantheman If you search the forums related to 6.3.3 update errors, there are a few posts suggesting how to check the certs, how to get rid of some. It certainly looks like this could be the issue for you.

            DanTheManD Offline
            DanTheManD Offline
            DanTheMan
            wrote on last edited by DanTheMan
            #10

            @scooke
            Yeah i noticed the posts a couple of days ago, while i was reading the forum.
            While i thought 6.3.4 was marked as a stable release, i thought i gave it a go.

            What should i do at this point?
            Maybe downgrade my vm (where cloudron live's) on my system and revert back to 6.2.8?
            And then disable automatic update's, till the next release (bugfix) come's out....

            Because everything was working till this morning, before the update.

            scookeS 1 Reply Last reply
            0
            • DanTheManD DanTheMan

              @scooke
              Yeah i noticed the posts a couple of days ago, while i was reading the forum.
              While i thought 6.3.4 was marked as a stable release, i thought i gave it a go.

              What should i do at this point?
              Maybe downgrade my vm (where cloudron live's) on my system and revert back to 6.2.8?
              And then disable automatic update's, till the next release (bugfix) come's out....

              Because everything was working till this morning, before the update.

              scookeS Offline
              scookeS Offline
              scooke
              wrote on last edited by
              #11

              @dantheman I don't think you can downgrade. You can restore from a backup, which will take time. And only if you have a full backup, and not one with an app here and there.

              I don't want to send you down the wrong road, but I reissued my certs in the Domain & Certs panel - I only had two apps. I was trying a few other things too, so I can't be certain reissuing the certs is what fixed my borked box (a ghost app and Mastodon), and things worked after that. I also restarted a few times in the middle of all this. I should have kept better notes!

              A life lived in fear is a life half-lived

              DanTheManD 1 Reply Last reply
              0
              • scookeS scooke

                @dantheman I don't think you can downgrade. You can restore from a backup, which will take time. And only if you have a full backup, and not one with an app here and there.

                I don't want to send you down the wrong road, but I reissued my certs in the Domain & Certs panel - I only had two apps. I was trying a few other things too, so I can't be certain reissuing the certs is what fixed my borked box (a ghost app and Mastodon), and things worked after that. I also restarted a few times in the middle of all this. I should have kept better notes!

                DanTheManD Offline
                DanTheManD Offline
                DanTheMan
                wrote on last edited by DanTheMan
                #12

                @scooke
                Actually i just did a restore from a fully created backup made last night.
                Everything running smoothly now and what a relief reverting back to 6.2.8.

                I have around 8 apps, like Nextcloud, Matrix, Elements, Radicale, AdGuard, Bitwarden, Collabora-office and Rainloop.
                All is running on a Unraid server Amd-ryzen 5 and 32GB of mem and live's in a Ubuntu 18.04 VM
                server is serving around 20 a 30 active users 👍 🕶

                1 Reply Last reply
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                • nebulonN Offline
                  nebulonN Offline
                  nebulon
                  Staff
                  wrote on last edited by
                  #13

                  Would indeed be good to get behind this issue, I don't see this after the update in the two matrix instances I am running. So this is hard to get further leads to investigate. Anyone else saw this happening?

                  DanTheManD 1 Reply Last reply
                  0
                  • nebulonN nebulon

                    Would indeed be good to get behind this issue, I don't see this after the update in the two matrix instances I am running. So this is hard to get further leads to investigate. Anyone else saw this happening?

                    DanTheManD Offline
                    DanTheManD Offline
                    DanTheMan
                    wrote on last edited by DanTheMan
                    #14

                    @nebulon
                    At the moment i'm back on version 6.2.8. and everything is running fine.
                    But i am a little bit worried about updating at this point and i can't stay on 6.2.8.

                    Maybe it's better for now to stay on 6.2.8. and wait for a new release coming up? And then try update again?

                    nebulonN 1 Reply Last reply
                    0
                    • DanTheManD DanTheMan

                      @nebulon
                      At the moment i'm back on version 6.2.8. and everything is running fine.
                      But i am a little bit worried about updating at this point and i can't stay on 6.2.8.

                      Maybe it's better for now to stay on 6.2.8. and wait for a new release coming up? And then try update again?

                      nebulonN Offline
                      nebulonN Offline
                      nebulon
                      Staff
                      wrote on last edited by
                      #15

                      @dantheman to be honest, without us knowing the actual issue, we won't be able to add a fix to any new release, so just waiting will likely not really help here 😕 I guess we have to debug this issue on your server if it happens to find out hot to fix it.

                      DanTheManD 1 Reply Last reply
                      0
                      • nebulonN nebulon

                        @dantheman to be honest, without us knowing the actual issue, we won't be able to add a fix to any new release, so just waiting will likely not really help here 😕 I guess we have to debug this issue on your server if it happens to find out hot to fix it.

                        DanTheManD Offline
                        DanTheManD Offline
                        DanTheMan
                        wrote on last edited by DanTheMan
                        #16

                        @nebulon
                        I totally agree on that..👍👍

                        If you're ready for debugging the problem on my server, just give me a sign and i will enable the support access on my instance...

                        girishG 1 Reply Last reply
                        0
                        • DanTheManD DanTheMan

                          @nebulon
                          I totally agree on that..👍👍

                          If you're ready for debugging the problem on my server, just give me a sign and i will enable the support access on my instance...

                          girishG Offline
                          girishG Offline
                          girish
                          Staff
                          wrote on last edited by
                          #17

                          The certificate issues were only in 6.3.1, but since you updated to 6.3.4 this should not be an issue. How about we wait a bit to see if any other user reports similar errors before you update again?

                          DanTheManD 1 Reply Last reply
                          0
                          • girishG girish

                            The certificate issues were only in 6.3.1, but since you updated to 6.3.4 this should not be an issue. How about we wait a bit to see if any other user reports similar errors before you update again?

                            DanTheManD Offline
                            DanTheManD Offline
                            DanTheMan
                            wrote on last edited by DanTheMan
                            #18

                            @girish
                            I'll wait till further notification and won't update in the meantime. I also noticed that my Nextcloud users are not auto syncing there mobile picture's from mobile. Manually uploading files in Nextcloud works. I don't know if this is related, but besides that everything is running ok for now.

                            nebulonN 1 Reply Last reply
                            0
                            • DanTheManD DanTheMan

                              @girish
                              I'll wait till further notification and won't update in the meantime. I also noticed that my Nextcloud users are not auto syncing there mobile picture's from mobile. Manually uploading files in Nextcloud works. I don't know if this is related, but besides that everything is running ok for now.

                              nebulonN Offline
                              nebulonN Offline
                              nebulon
                              Staff
                              wrote on last edited by
                              #19

                              @dantheman I don't think this is related, but I have seen this as well personally and it was a problem in the mobile app on Android though. It was resolved for me by re-enabling it.

                              DanTheManD 1 Reply Last reply
                              1
                              • nebulonN nebulon

                                @dantheman I don't think this is related, but I have seen this as well personally and it was a problem in the mobile app on Android though. It was resolved for me by re-enabling it.

                                DanTheManD Offline
                                DanTheManD Offline
                                DanTheMan
                                wrote on last edited by
                                #20

                                @nebulon
                                Thanks for the tip.
                                I will instruct my users to re-enable sync again on the Android app.

                                1 Reply Last reply
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