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  3. Email is not configured properly

Email is not configured properly

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  • R Offline
    R Offline
    roru2k20
    wrote on Jul 19, 2021, 9:31 AM last edited by girish Jul 20, 2021, 12:04 AM
    #1

    Hello!

    I run one of my cloudron instance on a subdomain and the dashboard is on a fourth level domain. (https://my.Third Level.Second Level.de ).

    No he say my Email is not configure properly allthough I have add the specific SPF/TXT entries.

    DKIM DNS record (TXT) did not match.
    Hostname: cloudron._domainkey
    Expected: v=DKIM1; t=s; [....]

    and

    SPF DNS record (TXT) did not match.
    Hostname: @
    Expected: v=spf1 a:my.Third Level.Second Level.de ~all

    Both values I have inserted in my DNS config. What can I do next?

    Best regards,
    Axel

    S G 2 Replies Last reply Jul 19, 2021, 12:35 PM
    0
    • R roru2k20
      Jul 19, 2021, 9:31 AM

      Hello!

      I run one of my cloudron instance on a subdomain and the dashboard is on a fourth level domain. (https://my.Third Level.Second Level.de).

      No he say my Email is not configure properly allthough I have add the specific SPF/TXT entries.

      DKIM DNS record (TXT) did not match.
      Hostname: cloudron._domainkey
      Expected: v=DKIM1; t=s; [....]

      and

      SPF DNS record (TXT) did not match.
      Hostname: @
      Expected: v=spf1 a:my.Third Level.Second Level.de ~all

      Both values I have inserted in my DNS config. What can I do next?

      Best regards,
      Axel

      S Offline
      S Offline
      scooke
      wrote on Jul 19, 2021, 12:35 PM last edited by
      #2

      @roru2k20 Probably just wait. If this is the first time you've set the DNS records, it can take up to 24hrs for it to be propogated. Which registrar is this on? On Namesilo it's taken literally under a minute for me (for the same kind of records), while with others, like dynadot it has taken over 24hrs.

      A life lived in fear is a life half-lived

      R 1 Reply Last reply Jul 19, 2021, 12:38 PM
      0
      • S scooke
        Jul 19, 2021, 12:35 PM

        @roru2k20 Probably just wait. If this is the first time you've set the DNS records, it can take up to 24hrs for it to be propogated. Which registrar is this on? On Namesilo it's taken literally under a minute for me (for the same kind of records), while with others, like dynadot it has taken over 24hrs.

        R Offline
        R Offline
        roru2k20
        wrote on Jul 19, 2021, 12:38 PM last edited by
        #3

        @scooke thanks, but my configuration is about 1 week old.
        I thought it is a problem that cloudron runs on a Subdomain of a Subdomain

        S 1 Reply Last reply Jul 19, 2021, 4:01 PM
        0
        • R roru2k20
          Jul 19, 2021, 12:38 PM

          @scooke thanks, but my configuration is about 1 week old.
          I thought it is a problem that cloudron runs on a Subdomain of a Subdomain

          S Offline
          S Offline
          scooke
          wrote on Jul 19, 2021, 4:01 PM last edited by
          #4

          @roru2k20 I'm curious... this works? Because https://docs.cloudron.io/installation/ supposes the Dashboard is on a subdomain only, not a sub-subdomain. You can install apps, and they work? Like, app1.secondlevel.com , and app2.secondlevel.com . I mean, Mailgun is aware that emails on subdomains are possible, so, it should work.

          TBH, I'm not sure how this would affect the email domain. Since the Email Dashboard is telling you what you need to enter, and you've entered it, and it's been a week, something's gone wonky.

          Is the failure for email for anything at @thirdlevel.secondlevel.com, or @secondlevel.com, or specific apps, like user@app1.secondlevel.com ?

          DNS just seems like a wizardy thing to manage well. I think the easiest thing would be to follow the recommended/assumed install, using just a subdomain.

          It is possible that you need to make an A record specifically for those 2 layer domains, rather than letting the * handle everything. So rather than just @ and * in your A records, you may need to specify A thirdlevel.secondlevel.com IP. Let us know what the solution is.

          A life lived in fear is a life half-lived

          R 1 Reply Last reply Jul 20, 2021, 4:11 AM
          0
          • R roru2k20
            Jul 19, 2021, 9:31 AM

            Hello!

            I run one of my cloudron instance on a subdomain and the dashboard is on a fourth level domain. (https://my.Third Level.Second Level.de).

            No he say my Email is not configure properly allthough I have add the specific SPF/TXT entries.

            DKIM DNS record (TXT) did not match.
            Hostname: cloudron._domainkey
            Expected: v=DKIM1; t=s; [....]

            and

            SPF DNS record (TXT) did not match.
            Hostname: @
            Expected: v=spf1 a:my.Third Level.Second Level.de ~all

            Both values I have inserted in my DNS config. What can I do next?

            Best regards,
            Axel

            G Offline
            G Offline
            girish
            Staff
            wrote on Jul 20, 2021, 12:03 AM last edited by
            #5

            @roru2k20 The UI should say what is the expected value and what is the current value. Can you see anything obvious?

            You can also check if the DNS has propagated with the host tool like this:

            host -t TXT cloudron._domainkey.thirdlevel.secondlevel.de and host -t TXT thirdlevel.secondlevel.de. Do they match what Cloudron is expecting?

            1 Reply Last reply
            0
            • S scooke
              Jul 19, 2021, 4:01 PM

              @roru2k20 I'm curious... this works? Because https://docs.cloudron.io/installation/ supposes the Dashboard is on a subdomain only, not a sub-subdomain. You can install apps, and they work? Like, app1.secondlevel.com, and app2.secondlevel.com. I mean, Mailgun is aware that emails on subdomains are possible, so, it should work.

              TBH, I'm not sure how this would affect the email domain. Since the Email Dashboard is telling you what you need to enter, and you've entered it, and it's been a week, something's gone wonky.

              Is the failure for email for anything at @thirdlevel.secondlevel.com, or @secondlevel.com, or specific apps, like user@app1.secondlevel.com?

              DNS just seems like a wizardy thing to manage well. I think the easiest thing would be to follow the recommended/assumed install, using just a subdomain.

              It is possible that you need to make an A record specifically for those 2 layer domains, rather than letting the * handle everything. So rather than just @ and * in your A records, you may need to specify A thirdlevel.secondlevel.com IP. Let us know what the solution is.

              R Offline
              R Offline
              roru2k20
              wrote on Jul 20, 2021, 4:11 AM last edited by
              #6

              Hello @scooke!

              Yes that works! I run on this Gitea and for my own app packaging code-server (VSCode) really well, but not email.

              Now he is showing me that only the SPF is wrong.

              G 1 Reply Last reply Jul 20, 2021, 5:45 AM
              0
              • R roru2k20
                Jul 20, 2021, 4:11 AM

                Hello @scooke!

                Yes that works! I run on this Gitea and for my own app packaging code-server (VSCode) really well, but not email.

                Now he is showing me that only the SPF is wrong.

                G Offline
                G Offline
                girish
                Staff
                wrote on Jul 20, 2021, 5:45 AM last edited by
                #7

                @roru2k20 Note that for SPF you have to add a TXT record. In some DNS providers, there is a so called "SPF" record type and that is not the correct type to use.

                R 1 Reply Last reply Jul 20, 2021, 6:14 AM
                0
                • G girish
                  Jul 20, 2021, 5:45 AM

                  @roru2k20 Note that for SPF you have to add a TXT record. In some DNS providers, there is a so called "SPF" record type and that is not the correct type to use.

                  R Offline
                  R Offline
                  roru2k20
                  wrote on Jul 20, 2021, 6:14 AM last edited by
                  #8

                  @girish Screenshot_20210720_081240.jpg

                  I know what you mean, but I have no other choice. This is a combined entry SPF (TXT)

                  G 1 Reply Last reply Jul 20, 2021, 6:40 PM
                  0
                  • R roru2k20
                    Jul 20, 2021, 6:14 AM

                    @girish Screenshot_20210720_081240.jpg

                    I know what you mean, but I have no other choice. This is a combined entry SPF (TXT)

                    G Offline
                    G Offline
                    girish
                    Staff
                    wrote on Jul 20, 2021, 6:40 PM last edited by
                    #9

                    @roru2k20 I see. Just to double check, the above DNS records are for the thirdlevel is it? If not, they should be added as "thirdlevel" and not just "@" (for the SPF record at the bottom)

                    1 Reply Last reply
                    0
                    • 13 days later
                    • R Offline
                      R Offline
                      roru2k20
                      wrote on Aug 2, 2021, 4:05 PM last edited by
                      #10

                      @girish some entries are for the second level domain and some for third level.

                      SLD = Second Level Domain
                      TLD = Third Level Domain

                      MX 10 -> SLD
                      MX 20 -> TLD
                      Last @ -> SPF -> a: SLD include: my.devenv.SLD.de
                      my.devenv.SLD.DE
                      git.devenv.SLD.DE
                      code.devenv.SLD.DE
                      .... and so on.

                      1 Reply Last reply
                      0
                      • 2 months later
                      • R Offline
                        R Offline
                        roru2k20
                        wrote on Sep 22, 2021, 9:44 AM last edited by
                        #11

                        Problem solved by install all three instances into one and bought a license from cloudron. Now it works 😉

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