TURN server not connecting

[andreasdueren]

My Nextcloud instance doesn't seem to connect to the built in TURN server. It keeps showing this error:

I came across this while trying to set up Nextcloud to use the HPB generously provided by @doodlemania2 which unfortunately doesn't work either.

Any ideas as to what's wrong with my setup?

[nebulon]

If you open the browser console and click that connection test button again, you should see some debugging information about the results. Maybe this helps to debug this further.
For example on my instance I see:

Creating PeerConnection with Object { iceServers: (1) […], iceTransportPolicy: "relay" }
Received candidates Array(5) [ {…}, {…}, {…}, {…}, {…} ]

The candidates returned there are quite dependent on the routes to the server and on which wifi you currently are on.

[andreasdueren]

@nebulon
Nothing received

[nebulon]

@andreasdueren can you check about:webrtc in firefox or chrome://webrtc-logs/ in chrome? To get more insights, since you have received an answer at least.

[andreasdueren]

@nebulon Ok so weird thing, it works in Firefox (I normally use Safari). Let me do some more investigating, I guess Safari is probably blocking something for privacy reasons…