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  3. Restore backup doing nothing

Restore backup doing nothing

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  • R RoboMod

    I'm having trouble restoring cloudron from backup.

    Today, I setup a fresh installation for cloudron. But at the point of restoring, I end up on screen with a running circle and three dots. I can't see any action on the system, no logs, no changes to files, nothing. What is happing there? I already searched the forum and docs. I fixed the owner of backup files and created a symlink to provide the same path to the backup. Restarting the restore did not changed anything. Can you give me some hint whats going wrong? I'm feeling lost here...

    Best
    RoboMod

    girishG Offline
    girishG Offline
    girish
    Staff
    wrote on last edited by
    #2

    @RoboMod Can you post a screenshot of three dots? Is this appearing after you filled up the restore form and clicked 'restore' ?

    1 Reply Last reply
    0
    • R Offline
      R Offline
      RoboMod
      wrote on last edited by
      #3

      @girish Here is a screenshot of what I get after uploading the background config file and clicking restore:

      Screenshot from 2022-07-08 07-24-18.png

      I tested this with and without "Dry run".

      girishG 1 Reply Last reply
      0
      • R RoboMod

        @girish Here is a screenshot of what I get after uploading the background config file and clicking restore:

        Screenshot from 2022-07-08 07-24-18.png

        I tested this with and without "Dry run".

        girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #4

        @RoboMod you can check what it's trying to do in /home/yellowtent/platformdata/logs/box.log .

        1 Reply Last reply
        0
        • R Offline
          R Offline
          RoboMod
          wrote on last edited by
          #5

          @girish Thats what the logs say:

          2022-07-07T19:22:34.807Z box:server ==========================================
          2022-07-07T19:22:34.809Z box:server            Cloudron 7.0.4  
          2022-07-07T19:22:34.809Z box:server ==========================================
          2022-07-07T19:22:34.958Z box:settings initCache: pre-load settings
          2022-07-07T19:22:35.006Z box:tasks stopAllTasks: stopping all tasks
          2022-07-07T19:22:35.008Z box:shell stopTask spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/stoptask.sh all
          2022-07-07T19:22:35.081Z box:dockerproxy startDockerProxy: started proxy on port 3003
          Cloudron is up and running. Logs are at /home/yellowtent/platformdata/logs/box.log
          2022-07-07T19:22:35.120Z box:shell addCollectdProfile spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/configurecollectd.sh add cloudron-backup
          2022-07-07T19:22:35.149Z box:shell addCollectdProfile (stdout): Restarting collectd
          
          2022-07-07T19:22:35.321Z box:cloudron runStartupTasks: not activated. generating IP based redirection config
          2022-07-07T19:22:35.323Z box:reverseproxy writeDefaultConfig: create new cert
          Generating a RSA private key
          .....+++++
          ....+++++
          writing new private key to '/home/yellowtent/platformdata/nginx/cert/default.key'
          -----
          2022-07-07T19:22:35.421Z box:reverseproxy writeDefaultConfig: writing configs for endpoint "setup"
          2022-07-07T19:22:35.423Z box:shell reload spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/restartservice.sh nginx
          2022-07-07T19:23:42.682Z box:box Received SIGTERM. Shutting down.
          2022-07-07T19:23:42.684Z box:tasks stopAllTasks: stopping all tasks
          2022-07-07T19:23:42.684Z box:shell stopTask spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/stoptask.sh all
          2022-07-07T19:24:23.735Z box:server ==========================================
          2022-07-07T19:24:23.739Z box:server            Cloudron 7.0.4  
          2022-07-07T19:24:23.739Z box:server ==========================================
          2022-07-07T19:24:23.927Z box:settings initCache: pre-load settings
          2022-07-07T19:24:23.988Z box:tasks stopAllTasks: stopping all tasks
          2022-07-07T19:24:23.989Z box:shell stopTask spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/stoptask.sh all
          2022-07-07T19:24:24.045Z box:dockerproxy startDockerProxy: started proxy on port 3003
          Cloudron is up and running. Logs are at /home/yellowtent/platformdata/logs/box.log
          2022-07-07T19:24:24.112Z box:cloudron runStartupTasks: not activated. generating IP based redirection config
          2022-07-07T19:24:24.123Z box:reverseproxy writeDefaultConfig: writing configs for endpoint "setup"
          2022-07-07T19:24:24.125Z box:shell reload spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/restartservice.sh nginx
          2022-07-07T20:03:28.338Z box:box Received SIGTERM. Shutting down.
          2022-07-07T20:03:28.340Z box:tasks stopAllTasks: stopping all tasks
          2022-07-07T20:03:28.340Z box:shell stopTask spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/stoptask.sh all
          2022-07-07T20:04:09.527Z box:server ==========================================
          2022-07-07T20:04:09.537Z box:server            Cloudron 7.0.4  
          2022-07-07T20:04:09.538Z box:server ==========================================
          2022-07-07T20:04:09.724Z box:settings initCache: pre-load settings
          2022-07-07T20:04:09.785Z box:tasks stopAllTasks: stopping all tasks
          2022-07-07T20:04:09.786Z box:shell stopTask spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/stoptask.sh all
          2022-07-07T20:04:09.846Z box:dockerproxy startDockerProxy: started proxy on port 3003
          Cloudron is up and running. Logs are at /home/yellowtent/platformdata/logs/box.log
          2022-07-07T20:04:09.917Z box:cloudron runStartupTasks: not activated. generating IP based redirection config
          2022-07-07T20:04:09.928Z box:reverseproxy writeDefaultConfig: writing configs for endpoint "setup"
          2022-07-07T20:04:09.930Z box:shell reload spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/restartservice.sh nginx
          Box GET /well-known-handler/nodeinfo 404 Not Found No custom well-known config 7.545 ms - 71
          Box GET /api/v1/instance 404   6.108 ms - 154
          Box GET /well-known-handler/host-meta 404 Not Found Domain not found 49.745 ms - 60
          Box GET /well-known-handler/nodeinfo 404 Not Found No custom well-known config 3.019 ms - 71
          Box GET /api/v1/instance 404   2.883 ms - 154
          Box GET /well-known-handler/host-meta 404 Not Found Domain not found 6.836 ms - 60
          
          
          A girishG 2 Replies Last reply
          0
          • R RoboMod

            @girish Thats what the logs say:

            2022-07-07T19:22:34.807Z box:server ==========================================
            2022-07-07T19:22:34.809Z box:server            Cloudron 7.0.4  
            2022-07-07T19:22:34.809Z box:server ==========================================
            2022-07-07T19:22:34.958Z box:settings initCache: pre-load settings
            2022-07-07T19:22:35.006Z box:tasks stopAllTasks: stopping all tasks
            2022-07-07T19:22:35.008Z box:shell stopTask spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/stoptask.sh all
            2022-07-07T19:22:35.081Z box:dockerproxy startDockerProxy: started proxy on port 3003
            Cloudron is up and running. Logs are at /home/yellowtent/platformdata/logs/box.log
            2022-07-07T19:22:35.120Z box:shell addCollectdProfile spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/configurecollectd.sh add cloudron-backup
            2022-07-07T19:22:35.149Z box:shell addCollectdProfile (stdout): Restarting collectd
            
            2022-07-07T19:22:35.321Z box:cloudron runStartupTasks: not activated. generating IP based redirection config
            2022-07-07T19:22:35.323Z box:reverseproxy writeDefaultConfig: create new cert
            Generating a RSA private key
            .....+++++
            ....+++++
            writing new private key to '/home/yellowtent/platformdata/nginx/cert/default.key'
            -----
            2022-07-07T19:22:35.421Z box:reverseproxy writeDefaultConfig: writing configs for endpoint "setup"
            2022-07-07T19:22:35.423Z box:shell reload spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/restartservice.sh nginx
            2022-07-07T19:23:42.682Z box:box Received SIGTERM. Shutting down.
            2022-07-07T19:23:42.684Z box:tasks stopAllTasks: stopping all tasks
            2022-07-07T19:23:42.684Z box:shell stopTask spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/stoptask.sh all
            2022-07-07T19:24:23.735Z box:server ==========================================
            2022-07-07T19:24:23.739Z box:server            Cloudron 7.0.4  
            2022-07-07T19:24:23.739Z box:server ==========================================
            2022-07-07T19:24:23.927Z box:settings initCache: pre-load settings
            2022-07-07T19:24:23.988Z box:tasks stopAllTasks: stopping all tasks
            2022-07-07T19:24:23.989Z box:shell stopTask spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/stoptask.sh all
            2022-07-07T19:24:24.045Z box:dockerproxy startDockerProxy: started proxy on port 3003
            Cloudron is up and running. Logs are at /home/yellowtent/platformdata/logs/box.log
            2022-07-07T19:24:24.112Z box:cloudron runStartupTasks: not activated. generating IP based redirection config
            2022-07-07T19:24:24.123Z box:reverseproxy writeDefaultConfig: writing configs for endpoint "setup"
            2022-07-07T19:24:24.125Z box:shell reload spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/restartservice.sh nginx
            2022-07-07T20:03:28.338Z box:box Received SIGTERM. Shutting down.
            2022-07-07T20:03:28.340Z box:tasks stopAllTasks: stopping all tasks
            2022-07-07T20:03:28.340Z box:shell stopTask spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/stoptask.sh all
            2022-07-07T20:04:09.527Z box:server ==========================================
            2022-07-07T20:04:09.537Z box:server            Cloudron 7.0.4  
            2022-07-07T20:04:09.538Z box:server ==========================================
            2022-07-07T20:04:09.724Z box:settings initCache: pre-load settings
            2022-07-07T20:04:09.785Z box:tasks stopAllTasks: stopping all tasks
            2022-07-07T20:04:09.786Z box:shell stopTask spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/stoptask.sh all
            2022-07-07T20:04:09.846Z box:dockerproxy startDockerProxy: started proxy on port 3003
            Cloudron is up and running. Logs are at /home/yellowtent/platformdata/logs/box.log
            2022-07-07T20:04:09.917Z box:cloudron runStartupTasks: not activated. generating IP based redirection config
            2022-07-07T20:04:09.928Z box:reverseproxy writeDefaultConfig: writing configs for endpoint "setup"
            2022-07-07T20:04:09.930Z box:shell reload spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/restartservice.sh nginx
            Box GET /well-known-handler/nodeinfo 404 Not Found No custom well-known config 7.545 ms - 71
            Box GET /api/v1/instance 404   6.108 ms - 154
            Box GET /well-known-handler/host-meta 404 Not Found Domain not found 49.745 ms - 60
            Box GET /well-known-handler/nodeinfo 404 Not Found No custom well-known config 3.019 ms - 71
            Box GET /api/v1/instance 404   2.883 ms - 154
            Box GET /well-known-handler/host-meta 404 Not Found Domain not found 6.836 ms - 60
            
            
            A Offline
            A Offline
            ApplegateR
            wrote on last edited by
            #6

            @RoboMod i notice you using cloudron 7.0.4... try use at leat 7.2.5 I think.

            Richard Applegate
            Anthem Coffee and Tea
            Joe Coffee
            IT/Administrator Server/Network

            R 1 Reply Last reply
            0
            • A ApplegateR

              @RoboMod i notice you using cloudron 7.0.4... try use at leat 7.2.5 I think.

              R Offline
              R Offline
              RoboMod
              wrote on last edited by
              #7

              @ApplegateR But that was the version creating the backup. And the docs clearly say that it is required to use the identical version to restore a backup.

              A 1 Reply Last reply
              1
              • R RoboMod

                @ApplegateR But that was the version creating the backup. And the docs clearly say that it is required to use the identical version to restore a backup.

                A Offline
                A Offline
                ApplegateR
                wrote on last edited by
                #8

                @RoboMod you corrected sorry for that. Mmmm

                Richard Applegate
                Anthem Coffee and Tea
                Joe Coffee
                IT/Administrator Server/Network

                1 Reply Last reply
                0
                • R RoboMod

                  @girish Thats what the logs say:

                  2022-07-07T19:22:34.807Z box:server ==========================================
                  2022-07-07T19:22:34.809Z box:server            Cloudron 7.0.4  
                  2022-07-07T19:22:34.809Z box:server ==========================================
                  2022-07-07T19:22:34.958Z box:settings initCache: pre-load settings
                  2022-07-07T19:22:35.006Z box:tasks stopAllTasks: stopping all tasks
                  2022-07-07T19:22:35.008Z box:shell stopTask spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/stoptask.sh all
                  2022-07-07T19:22:35.081Z box:dockerproxy startDockerProxy: started proxy on port 3003
                  Cloudron is up and running. Logs are at /home/yellowtent/platformdata/logs/box.log
                  2022-07-07T19:22:35.120Z box:shell addCollectdProfile spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/configurecollectd.sh add cloudron-backup
                  2022-07-07T19:22:35.149Z box:shell addCollectdProfile (stdout): Restarting collectd
                  
                  2022-07-07T19:22:35.321Z box:cloudron runStartupTasks: not activated. generating IP based redirection config
                  2022-07-07T19:22:35.323Z box:reverseproxy writeDefaultConfig: create new cert
                  Generating a RSA private key
                  .....+++++
                  ....+++++
                  writing new private key to '/home/yellowtent/platformdata/nginx/cert/default.key'
                  -----
                  2022-07-07T19:22:35.421Z box:reverseproxy writeDefaultConfig: writing configs for endpoint "setup"
                  2022-07-07T19:22:35.423Z box:shell reload spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/restartservice.sh nginx
                  2022-07-07T19:23:42.682Z box:box Received SIGTERM. Shutting down.
                  2022-07-07T19:23:42.684Z box:tasks stopAllTasks: stopping all tasks
                  2022-07-07T19:23:42.684Z box:shell stopTask spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/stoptask.sh all
                  2022-07-07T19:24:23.735Z box:server ==========================================
                  2022-07-07T19:24:23.739Z box:server            Cloudron 7.0.4  
                  2022-07-07T19:24:23.739Z box:server ==========================================
                  2022-07-07T19:24:23.927Z box:settings initCache: pre-load settings
                  2022-07-07T19:24:23.988Z box:tasks stopAllTasks: stopping all tasks
                  2022-07-07T19:24:23.989Z box:shell stopTask spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/stoptask.sh all
                  2022-07-07T19:24:24.045Z box:dockerproxy startDockerProxy: started proxy on port 3003
                  Cloudron is up and running. Logs are at /home/yellowtent/platformdata/logs/box.log
                  2022-07-07T19:24:24.112Z box:cloudron runStartupTasks: not activated. generating IP based redirection config
                  2022-07-07T19:24:24.123Z box:reverseproxy writeDefaultConfig: writing configs for endpoint "setup"
                  2022-07-07T19:24:24.125Z box:shell reload spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/restartservice.sh nginx
                  2022-07-07T20:03:28.338Z box:box Received SIGTERM. Shutting down.
                  2022-07-07T20:03:28.340Z box:tasks stopAllTasks: stopping all tasks
                  2022-07-07T20:03:28.340Z box:shell stopTask spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/stoptask.sh all
                  2022-07-07T20:04:09.527Z box:server ==========================================
                  2022-07-07T20:04:09.537Z box:server            Cloudron 7.0.4  
                  2022-07-07T20:04:09.538Z box:server ==========================================
                  2022-07-07T20:04:09.724Z box:settings initCache: pre-load settings
                  2022-07-07T20:04:09.785Z box:tasks stopAllTasks: stopping all tasks
                  2022-07-07T20:04:09.786Z box:shell stopTask spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/stoptask.sh all
                  2022-07-07T20:04:09.846Z box:dockerproxy startDockerProxy: started proxy on port 3003
                  Cloudron is up and running. Logs are at /home/yellowtent/platformdata/logs/box.log
                  2022-07-07T20:04:09.917Z box:cloudron runStartupTasks: not activated. generating IP based redirection config
                  2022-07-07T20:04:09.928Z box:reverseproxy writeDefaultConfig: writing configs for endpoint "setup"
                  2022-07-07T20:04:09.930Z box:shell reload spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/restartservice.sh nginx
                  Box GET /well-known-handler/nodeinfo 404 Not Found No custom well-known config 7.545 ms - 71
                  Box GET /api/v1/instance 404   6.108 ms - 154
                  Box GET /well-known-handler/host-meta 404 Not Found Domain not found 49.745 ms - 60
                  Box GET /well-known-handler/nodeinfo 404 Not Found No custom well-known config 3.019 ms - 71
                  Box GET /api/v1/instance 404   2.883 ms - 154
                  Box GET /well-known-handler/host-meta 404 Not Found Domain not found 6.836 ms - 60
                  
                  
                  girishG Offline
                  girishG Offline
                  girish
                  Staff
                  wrote on last edited by
                  #9

                  @RoboMod per the logs, the restore never started. I think the browser has maybe cached the restore page / certificate. If you do hard refresh , maybe it asks you to re-accept the self-signed certificate. Can you try ctrl+r ?

                  R 1 Reply Last reply
                  0
                  • girishG girish

                    @RoboMod per the logs, the restore never started. I think the browser has maybe cached the restore page / certificate. If you do hard refresh , maybe it asks you to re-accept the self-signed certificate. Can you try ctrl+r ?

                    R Offline
                    R Offline
                    RoboMod
                    wrote on last edited by
                    #10

                    @girish Reloading brings me back to the restore page. But I discover something else: watching the browsers consol there came up some errors:

                    angular.js:13920 TypeError: Cannot read properties of undefined (reading 'backupFolder')
                        at $scope.restore (restore.js? [sm]:290:1)
                        at fn (eval at compile (angular.js:14817:15), <anonymous>:4:212)
                        at b (angular.js:15906:18)
                        at e (angular.js:25885:17)
                        at b.$eval (angular.js:17682:16)
                        at b.$apply (angular.js:17782:20)
                        at HTMLFormElement.<anonymous> (angular.js:25890:17)
                        at HTMLFormElement.dispatch (jquery.min.js:3:8066)
                        at r.handle (jquery.min.js:3:4767)
                    (anonymous) @ angular.js:13920
                    
                    DevTools failed to load source map: Could not load content for https://my.xeac.de/3rdparty
                    /js/showdown.min.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
                    
                    DevTools failed to load source map: Could not load content for https://my.xeac.de/3rdparty/js/angular-cookies.min.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
                    
                    Error: $scope.configureBackup is undefined
                    $scope.restore@https://my.xeac.de/js/restore.js:290:13
                    fn@https://my.xeac.de/3rdparty/js/angular.min.js line 233 > Function:4:212
                    b@https://my.xeac.de/3rdparty/js/angular.min.js:126:128
                    e@https://my.xeac.de/3rdparty/js/angular.min.js:276:196
                    $eval@https://my.xeac.de/3rdparty/js/angular.min.js:145:347
                    $apply@https://my.xeac.de/3rdparty/js/angular.min.js:146:52
                    Lc[b]</compile/</<@https://my.xeac.de/3rdparty/js/angular.min.js:276:247
                    dispatch@https://my.xeac.de/3rdparty/js/jquery.min.js:3:8066
                    add/r.handle@https://my.xeac.de/3rdparty/js/jquery.min.js:3:4767
                    angular.js:13920:17
                    

                    From what I see here, I would guess the code behind does not fit the frontend. Any hint on how to solve this?

                    R 1 Reply Last reply
                    0
                    • R RoboMod

                      @girish Reloading brings me back to the restore page. But I discover something else: watching the browsers consol there came up some errors:

                      angular.js:13920 TypeError: Cannot read properties of undefined (reading 'backupFolder')
                          at $scope.restore (restore.js? [sm]:290:1)
                          at fn (eval at compile (angular.js:14817:15), <anonymous>:4:212)
                          at b (angular.js:15906:18)
                          at e (angular.js:25885:17)
                          at b.$eval (angular.js:17682:16)
                          at b.$apply (angular.js:17782:20)
                          at HTMLFormElement.<anonymous> (angular.js:25890:17)
                          at HTMLFormElement.dispatch (jquery.min.js:3:8066)
                          at r.handle (jquery.min.js:3:4767)
                      (anonymous) @ angular.js:13920
                      
                      DevTools failed to load source map: Could not load content for https://my.xeac.de/3rdparty
                      /js/showdown.min.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
                      
                      DevTools failed to load source map: Could not load content for https://my.xeac.de/3rdparty/js/angular-cookies.min.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
                      
                      Error: $scope.configureBackup is undefined
                      $scope.restore@https://my.xeac.de/js/restore.js:290:13
                      fn@https://my.xeac.de/3rdparty/js/angular.min.js line 233 > Function:4:212
                      b@https://my.xeac.de/3rdparty/js/angular.min.js:126:128
                      e@https://my.xeac.de/3rdparty/js/angular.min.js:276:196
                      $eval@https://my.xeac.de/3rdparty/js/angular.min.js:145:347
                      $apply@https://my.xeac.de/3rdparty/js/angular.min.js:146:52
                      Lc[b]</compile/</<@https://my.xeac.de/3rdparty/js/angular.min.js:276:247
                      dispatch@https://my.xeac.de/3rdparty/js/jquery.min.js:3:8066
                      add/r.handle@https://my.xeac.de/3rdparty/js/jquery.min.js:3:4767
                      angular.js:13920:17
                      

                      From what I see here, I would guess the code behind does not fit the frontend. Any hint on how to solve this?

                      R Offline
                      R Offline
                      RoboMod
                      wrote on last edited by
                      #11

                      Good news: I was able to get one step further! I modified the restore.js (changed "$scope.configureBackup.backupFolder" to "$scope.backupFolder") and now the restore process seems to be running.

                      girishG 2 Replies Last reply
                      1
                      • nebulonN nebulon marked this topic as a question on
                      • R RoboMod

                        Good news: I was able to get one step further! I modified the restore.js (changed "$scope.configureBackup.backupFolder" to "$scope.backupFolder") and now the restore process seems to be running.

                        girishG Offline
                        girishG Offline
                        girish
                        Staff
                        wrote on last edited by
                        #12

                        @RoboMod Ah, you are right, this was a bug in old version of Cloudron. I have to dig up the post where this was proposed as a fix.

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                        • R RoboMod

                          Good news: I was able to get one step further! I modified the restore.js (changed "$scope.configureBackup.backupFolder" to "$scope.backupFolder") and now the restore process seems to be running.

                          girishG Offline
                          girishG Offline
                          girish
                          Staff
                          wrote on last edited by
                          #13

                          @RoboMod said in Restore backup doing nothing:

                          "$scope.backupFolder

                          https://forum.cloudron.io/topic/6388/scope-configurebackup-is-undefined/12 was the thread

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