Synapse and Peer Tube Not Responding

[lucidfox]

The Synapse and PeerTube apps have stopped working on our Cloudron. This happened after a reboot for system updates, and it's a bit of mystery why they should suddenly get misconfigured. I've tried several restarts and restoring from a backup, but it hasn't fixed the issue. Renewing Certs and DNS hasn't helped either.

The logs for the Matrix/Synapase show these errors:

Healtheck error: Error: connect ECONNREFUSED 172.18.19.36:8008=> Starting synapse
Error in configuration:
Missing mandatory server_name config option.

The logs for PeerTube shows these errors:

Healtheck error: Error: connect ECONNREFUSED 172.18.16.78:90002022-10-16T08:21:42.000Z ==> Starting PeerTube
throw err;
^
ENOENT: no such file or directory, mkdir '/app/code/server/storage/logs'

Any help to troubleshoot and get these apps back running would be much appreciated.

[girish]

@lucidfox said in Synapse and Peer Tube Not Responding:

Missing mandatory server_name config option.

Using the file explorer, can you check the contents of /app/data/configs/homeserver.yaml ? It should have a field called server_name at the very top.

[girish]

@lucidfox said in Synapse and Peer Tube Not Responding:

ENOENT: no such file or directory, mkdir '/app/code/server/storage/logs'

For this, if you open the File manager for Peertube, do you see /app/data/storage/logs/ directory ?

[lucidfox]

@girish thanks for the response.

the server_name field was missing from the config file for some reason. i added the field at the top of the file and restarted the app, but am still getting these errors in the matrix app log:

Healtheck error: Error: connect ECONNREFUSED 172.18.19.36:8008

OSError: [Errno 30] Read-only file system: '/app/code/media_store'

the peer tube app does have a /app/data/storage/logs/ directory with log files in it. this app is still not responding as well. i can see this in the error logs:

errno: -2,

[girish]

@lucidfox Not sure why the apps are in an inconsistent state. Looking at the package code, it's not possible that server_name is unset.

Do you think you can write to support@cloudron.io and give us access? I can then debug this further.

[lucidfox]

@girish I've created support tickets and given you access. Thanks for looking into this.

[girish]

OK, this got sorted out on support. Basically, the configs got lost somehow. Putting back the vanilla configs from the package brings them back.