Cloudron post install questions
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@girish said in Cloudron post install questions:
@ejarvis Ah, the "Queued" usually either means the platform is still starting or the backup is running. For the latter, you can check in the Backups view. For the former, can you see
/home/yellowtent/platformdata/logs/box.log? Does it show some error or goes on about platform lock not released?It does say that there is a conflict and that the task is locked.
Box POST /api/v1/apps/cf294eb7-14c1-4f18-813a-14f9b2cb6463/exec 409 Conflict App not installed or running 465.399 ms>
2022-12-01T01:06:16.237Z box:locker Lock unreleased platform_start
Box POST /api/v1/apps/cf294eb7-14c1-4f18-813a-14f9b2cb6463/restart 409 Conflict Locked by task 3 : pending_install />On the bright side, the log files are very verbose and relatively detailed, with nearly everything that we need to know. Is there something else that I can verify for you?
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@girish You mean this?
Box POST /api/v1/tasks/3/stop 409 Conflict task is not active 816.625 ms - 61
Box GET /api/v1/apps/cf294eb7-14c1-4f18-813a-14f9b2cb6463/files/ 404 Not Found Unable to find container sftp 401.543>
Box GET /api/v1/apps/cf294eb7-14c1-4f18-813a-14f9b2cb6463/files/ 404 Not Found Unable to find container sftp 701.603>
Box GET /api/v1/apps/cf294eb7-14c1-4f18-813a-14f9b2cb6463/files/ 404 Not Found Unable to find container sftp 628.086Top header says Cloudron 7.3.2
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@girish Well, the result is interesting:
==== AUTHENTICATING FOR org.freedesktop.systemd1.manage-units ===
Authentication is required to restart 'box.service'.
Authenticating as: Edwin Jarvis (jarvis)
Password:
==== AUTHENTICATION COMPLETE ===Ummm...
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@ejarvis
Did you install Cloudron on your Ubuntu Desktop Computer?
It looks like you are running as userjarviswho does not have permission to execute that command.
So you should usesudo systemctl restart box.serviceBut please answer first on what systems you installed Cloudron.
Like very specific, tell us all. -
@ejarvis said in Cloudron post install questions:
==== AUTHENTICATING FOR org.freedesktop.systemd1.manage-units ===
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Authenticating as: Edwin Jarvis (jarvis)Looks like CentOS Desktop to me.
@ejarvis please post the output of
cat /etc/*-release
If you're not on Ubuntu 20.04 or 22.04 we won't help you any further and I would advice you to follow the Cloudron installation docs. -
@subven said in Cloudron post install questions:
@ejarvis said in Cloudron post install questions:
==== AUTHENTICATING FOR org.freedesktop.systemd1.manage-units ===
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Authenticating as: Edwin Jarvis (jarvis)Looks like CentOS Desktop to me.
@ejarvis please post the output of
cat /etc/*-release If you're not on Ubuntu 20.04 or 22.04 we won't help you any further and I would advice you to follow the Cloudron installation docs.Umm... no?
NAME="Ubuntu"
VERSION="20.04.5 LTS (Focal Fossa)"
ID=ubuntu
ID_LIKE=debian
PRETTY_NAME="Ubuntu 20.04.5 LTS"
VERSION_ID="20.04"
HOME_URL="https://www.ubuntu.com/"
SUPPORT_URL="https://help.ubuntu.com/"
BUG_REPORT_URL="https://bugs.launchpad.net/ubuntu/"
PRIVACY_POLICY_URL="https://www.ubuntu.com/legal/terms-and-policies/privacy-policy"
VERSION_CODENAME=focal
UBUNTU_CODENAME=focalI installed a minimal XFCE4 desktop environment so that I could VNC into the server as needed.
Do you think this is part of the issue?
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@subven said in Cloudron post install questions:
If you're not on Ubuntu 20.04 or 22.04 we won't help you any further and I would advice you to follow the Cloudron installation docs.This statement bothers me, since the person that was helping me was directly from the source, and you haven't helped at all yet?
For what it's worth, I did follow the cloudron install docs that you linked. Prior to that, the server has been running on that limited desktop environment.
If I need to nuke it all and do it again, it's not that much of a hassle.
EDIT: Nuking it now.
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@subven said in Cloudron post install questions:
@ejarvis said in Cloudron post install questions:
==== AUTHENTICATING FOR org.freedesktop.systemd1.manage-units ===
~~
Authenticating as: Edwin Jarvis (jarvis)Looks like CentOS Desktop to me.
@ejarvis please post the output of
cat /etc/*-release If you're not on Ubuntu 20.04 or 22.04 we won't help you any further and I would advice you to follow the Cloudron installation docs.Also:
ls -l /usr/share/xsessions
total 12
-rw-r--r-- 1 root root 303 Mar 26 2020 ubuntu.desktop
-rw-r--r-- 1 root root 6273 Mar 30 2020 xfce.desktop -
@BrutalBirdie said in Cloudron post install questions:
@ejarvis
Did you install Cloudron on your Ubuntu Desktop Computer?
It looks like you are running as userjarviswho does not have permission to execute that command.
So you should usesudo systemctl restart box.serviceBut please answer first on what systems you installed Cloudron.
Like very specific, tell us all.I do notice that there are two users listed in the server now, my own as it was set up when I installed the server, and the Cloudron account that I assume was installed with their script.
The 'jarvis' account is root.
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@ejarvis said in Cloudron post install questions:
I installed a minimal XFCE4 desktop environment so that I could VNC into the server as needed.
I am a bit confused with the
as neededstatement.
You only need a fresh Ubuntu 20.04 / 22.04 server install withsshaccess to run the Cloudron install commands.
It's generally not advised to install other software alongside Cloudron because it can lead to many problems.The fastest and easiest way to come to a working state would be a fresh Ubuntu 20/22 install, ssh into root or the sudo user and then (if sudo switch to root) follow the install.
@ejarvis said in Cloudron post install questions:
The 'jarvis' account is root.
What? No?
rootisroot. . .jarvismight be a sudoer?The Cloudron install needs to be run with root / sudo.
Amazingly this is not mentioned anywhere
@staff I never noticed that until now. -
I also think there should be a warning within the docs to not apt update/upgrade or install other packages after the Cloudron installation. It seems not clear enough that Cloudron is taking over the server and handles all that stuff to some users and warning at the SSH welcome banner is likely to be overlooked.
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@BrutalBirdie said in Cloudron post install questions:
The Cloudron install needs to be run with root / sudo.
Amazingly this is not mentioned anywhere @staff I never noticed that until now.The setup script errors out that you have to run as sudo.
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@BrutalBirdie said in Cloudron post install questions:
@ejarvis said in Cloudron post install questions:
I installed a minimal XFCE4 desktop environment so that I could VNC into the server as needed.
I am a bit confused with the
as neededstatement.
You only need a fresh Ubuntu 20.04 / 22.04 server install withsshaccess to run the Cloudron install commands.
It's generally not advised to install other software alongside Cloudron because it can lead to many problems.The fastest and easiest way to come to a working state would be a fresh Ubuntu 20/22 install, ssh into root or the sudo user and then (if sudo switch to root) follow the install.
@ejarvis said in Cloudron post install questions:
The 'jarvis' account is root.
What? No?
rootisroot. . .jarvismight be a sudoer?The Cloudron install needs to be run with root / sudo.
Amazingly this is not mentioned anywhere @staff I never noticed that until now.You're correct, 'jarvis' is a sudoer and not root, I misspoke.
Before I decided to give Cloudron a try, I added VNC as a means to access it without really giving it another thought. Most, if not all, of our other machines use VNC as a means to support the user when they experience an issue in real-time.
Re-reading what everyone has posted thus far, does lean to the concept that in doing that, could have inadvertently caused some issues.
However, if there is a way to enter a 'safe mode' for the lack of another, more proper phase, we could remove the app that's 'stuck' and try to add it again?
Does such a phase exist? Could it, if it doesn't?
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@subven said in Cloudron post install questions:
I also think there should be a warning within the docs to not apt update/upgrade or install other packages after the Cloudron installation. It seems not clear enough that Cloudron is taking over the server and handles all that stuff to some users and warning at the SSH welcome banner is likely to be overlooked.
That's a fair point.
Would it still be an issue if those packages were completely removed from the server?
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@girish said in Cloudron post install questions:
@BrutalBirdie said in Cloudron post install questions:
The Cloudron install needs to be run with root / sudo.
Amazingly this is not mentioned anywhere @staff I never noticed that until now.The setup script errors out that you have to run as sudo.
I vaguely remember elevating with sudo on the installation script, and since it was as extensive as it was, I did other things and let it do its job.
Since I saw somewhere that every night the Cloudron service will handle all updates and such, and with part of the documentation stating that we should 'un-hold' some of the updates that were previously on-hold, I haven't checked yet to see if it helped or hindered yet. Will post more if I see things that I'm not sure how to deal with.
In the meantime, if I reinstalled the OS from a live ISO, will the installation script known to connect with my current account, or do I have to remove everything and start over completely from scratch?
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@ejarvis said in Cloudron post install questions:
or do I have to remove everything and start over completely from scratch?
The easiest way is to setup a fresh new server, Install Cloudron and during initial setup, restore from a backup. Be sure to install the same Cloudron version your current server is on. I'm not sure if you also need the same OS version (Ubuntu 20.04 in your case) but I would advice to stick with it as you can upgrade later.
@ejarvis said in Cloudron post install questions:
Would it still be an issue if those packages were completely removed from the server?
Not sure what is the best way to fix a half broken Cloudron installation. AFAIK Cloudron expects explicit apt package versions and installing other packages can easy mess with that. While in theory it is possible, I would avoid it and start with a clean OS as it will 100% work.
@ejarvis said in Cloudron post install questions:
I added VNC as a means to access it without really giving it another thought
I think VNC to get basic terminal access should not be the problem.Installing a desktop enviroment however is far more complex in terms of related packages.If you install VNC before Cloudron, I think you should be fine as the setup script will pick the right packages anyway.EDIT: Okay so I digged into the topic and VNC seems to require a DE installed (even for a terminal session) at least if it runs on OS level.I haven't found anything here in the forums about how others solve that if they don't have VNC from their hoster.
