first touch point with the email verification flow - smtp error

[luckow]

default installation & env

Aug 30 15:22:20@calcom/web:start: SEND_ACCOUNT_VERIFY_EMAIL_ERROR Error: Mail command failed: 550 Mail from domain 'luckow.org' is not allowed from your host
Aug 30 15:22:20@calcom/web:start: at SMTPConnection._formatError (/run/calcom/node_modules/nodemailer/lib/smtp-connection/index.js:787:19)
Aug 30 15:22:20@calcom/web:start: at SMTPConnection._actionMAIL (/run/calcom/node_modules/nodemailer/lib/smtp-connection/index.js:1569:34)
Aug 30 15:22:20@calcom/web:start: at SMTPConnection.<anonymous> (/run/calcom/node_modules/nodemailer/lib/smtp-connection/index.js:1044:18)
Aug 30 15:22:20@calcom/web:start: at SMTPConnection._processResponse (/run/calcom/node_modules/nodemailer/lib/smtp-connection/index.js:950:20)
Aug 30 15:22:20@calcom/web:start: at SMTPConnection._onData (/run/calcom/node_modules/nodemailer/lib/smtp-connection/index.js:752:14)
Aug 30 15:22:20@calcom/web:start: at SMTPConnection._onSocketData (/run/calcom/node_modules/nodemailer/lib/smtp-connection/index.js:191:44)
Aug 30 15:22:20@calcom/web:start: at Socket.emit (node:events:513:28)
Aug 30 15:22:20@calcom/web:start: at addChunk (node:internal/streams/readable:324:12)
Aug 30 15:22:20@calcom/web:start: at readableAddChunk (node:internal/streams/readable:297:9)
Aug 30 15:22:20@calcom/web:start: at Readable.push (node:internal/streams/readable:234:10) {
Aug 30 15:22:20@calcom/web:start: code: 'EENVELOPE',
Aug 30 15:22:20@calcom/web:start: response: "550 Mail from domain 'luckow.org' is not allowed from your host",
Aug 30 15:22:20@calcom/web:start: responseCode: 550,
Aug 30 15:22:20@calcom/web:start: command: 'MAIL FROM'
Aug 30 15:22:20@calcom/web:start: }
Aug 30 15:22:20@calcom/web:start: sendEmail Error: Mail command failed: 550 Mail from domain 'luckow.org' is not allowed from your host
Aug 30 15:22:20@calcom/web:start: at SMTPConnection._formatError (/run/calcom/node_modules/nodemailer/lib/smtp-connection/index.js:787:19)
Aug 30 15:22:20@calcom/web:start: at SMTPConnection._actionMAIL (/run/calcom/node_modules/nodemailer/lib/smtp-connection/index.js:1569:34)
Aug 30 15:22:20@calcom/web:start: at SMTPConnection.<anonymous> (/run/calcom/node_modules/nodemailer/lib/smtp-connection/index.js:1044:18)
Aug 30 15:22:20@calcom/web:start: at SMTPConnection._processResponse (/run/calcom/node_modules/nodemailer/lib/smtp-connection/index.js:950:20)
Aug 30 15:22:20@calcom/web:start: at SMTPConnection._onData (/run/calcom/node_modules/nodemailer/lib/smtp-connection/index.js:752:14)
Aug 30 15:22:20@calcom/web:start: at SMTPConnection._onSocketData (/run/calcom/node_modules/nodemailer/lib/smtp-connection/index.js:191:44)
Aug 30 15:22:20@calcom/web:start: at Socket.emit (node:events:513:28)
Aug 30 15:22:20@calcom/web:start: at addChunk (node:internal/streams/readable:324:12)
Aug 30 15:22:20@calcom/web:start: at readableAddChunk (node:internal/streams/readable:297:9)
Aug 30 15:22:20@calcom/web:start: at Readable.push (node:internal/streams/readable:234:10) {
Aug 30 15:22:20@calcom/web:start: code: 'EENVELOPE',
Aug 30 15:22:20@calcom/web:start: response: "550 Mail from domain 'luckow.org' is not allowed from your host",
Aug 30 15:22:20@calcom/web:start: responseCode: 550,
Aug 30 15:22:20@calcom/web:start: command: 'MAIL FROM'
Aug 30 15:22:20@calcom/web:start: }

[chetbaker]

Yes, I was about to say that emails don't get sent at creating new accounts. I'm assuming is the same error.

[LoudLemur]

Same here, no email received, though Cal indicates one was successfully sent

[nebulon]

I can reproduce this, not quite clear yet, why the email would be rejected by the mail server. At least the connection is fine it seems.

[girish]

Is there a screenshot from the mail eventlog ?

[robertdoneill]

I am having the same issue. I dont see the mail trigger in the mail logs, but it say successfully sent. Switched to sendgrid for outbound mail, didn't help.

[micmc]

@girish

@girish said in first touch point with the email verification flow - smtp error:

Is there a screenshot from the mail eventlog ?

Same thing here. Apparently the thingy believes or assumes I'm using sendgrid, which is not at all. It's been left on the internal SMTP.

Sep 02 22:29:45@calcom/web:start: 02:29:45.099 WARN [[sync] sendgrid_service Couldn't instantiate sync service: Sendgrid Api Key not present
Sep 02 22:29:50@calcom/web:start: react-i18next:: You will need to pass in an i18next instance by using initReactI18next
Sep 02 22:30:22@calcom/web:start: [PERF]: getByViewer(1) took 7.72809699177742ms

No wonder why the email sending does not work (yet).

[micmc]

Now here's a complete log of the app when I click send email again:

Sep 02 23:19:27@calcom/web:start: SEND_ACCOUNT_VERIFY_EMAIL_ERROR Error: Mail command failed: 550 Mail from domain 'domain.tld' is not allowed from your host
Sep 02 23:19:27@calcom/web:start: at SMTPConnection._formatError (/run/calcom/node_modules/nodemailer/lib/smtp-connection/index.js:787:19)
Sep 02 23:19:27@calcom/web:start: at SMTPConnection._actionMAIL (/run/calcom/node_modules/nodemailer/lib/smtp-connection/index.js:1569:34)
Sep 02 23:19:27@calcom/web:start: at SMTPConnection.<anonymous> (/run/calcom/node_modules/nodemailer/lib/smtp-connection/index.js:1044:18)
Sep 02 23:19:27@calcom/web:start: at SMTPConnection._processResponse (/run/calcom/node_modules/nodemailer/lib/smtp-connection/index.js:950:20)
Sep 02 23:19:27@calcom/web:start: at SMTPConnection._onData (/run/calcom/node_modules/nodemailer/lib/smtp-connection/index.js:752:14)
Sep 02 23:19:27@calcom/web:start: at SMTPConnection._onSocketData (/run/calcom/node_modules/nodemailer/lib/smtp-connection/index.js:191:44)
Sep 02 23:19:27@calcom/web:start: at Socket.emit (node:events:513:28)
Sep 02 23:19:27@calcom/web:start: at addChunk (node:internal/streams/readable:324:12)
Sep 02 23:19:27@calcom/web:start: at readableAddChunk (node:internal/streams/readable:297:9)
Sep 02 23:19:27@calcom/web:start: at Readable.push (node:internal/streams/readable:234:10)
Sep 02 23:19:27@calcom/web:start: at TCP.onStreamRead (node:internal/stream_base_commons:190:23) {
Sep 02 23:19:27@calcom/web:start: code: 'EENVELOPE',
Sep 02 23:19:27@calcom/web:start: response: "550 Mail from domain 'domain.tld' is not allowed from your host",
Sep 02 23:19:27@calcom/web:start: responseCode: 550,
Sep 02 23:19:27@calcom/web:start: command: 'MAIL FROM'
Sep 02 23:19:27@calcom/web:start: }
Sep 02 23:19:27@calcom/web:start: sendEmail Error: Mail command failed: 550 Mail from domain 'domain.tld' is not allowed from your host
Sep 02 23:19:27@calcom/web:start: at SMTPConnection._formatError (/run/calcom/node_modules/nodemailer/lib/smtp-connection/index.js:787:19)
Sep 02 23:19:27@calcom/web:start: at SMTPConnection._actionMAIL (/run/calcom/node_modules/nodemailer/lib/smtp-connection/index.js:1569:34)
Sep 02 23:19:27@calcom/web:start: at SMTPConnection.<anonymous> (/run/calcom/node_modules/nodemailer/lib/smtp-connection/index.js:1044:18)
Sep 02 23:19:27@calcom/web:start: at SMTPConnection._processResponse (/run/calcom/node_modules/nodemailer/lib/smtp-connection/index.js:950:20)
Sep 02 23:19:27@calcom/web:start: at SMTPConnection._onData (/run/calcom/node_modules/nodemailer/lib/smtp-connection/index.js:752:14)
Sep 02 23:19:27@calcom/web:start: at SMTPConnection._onSocketData (/run/calcom/node_modules/nodemailer/lib/smtp-connection/index.js:191:44)
Sep 02 23:19:27@calcom/web:start: at Socket.emit (node:events:513:28)
Sep 02 23:19:27@calcom/web:start: at addChunk (node:internal/streams/readable:324:12)
Sep 02 23:19:27@calcom/web:start: at readableAddChunk (node:internal/streams/readable:297:9)
Sep 02 23:19:27@calcom/web:start: at Readable.push (node:internal/streams/readable:234:10)
Sep 02 23:19:27@calcom/web:start: at TCP.onStreamRead (node:internal/stream_base_commons:190:23) {
Sep 02 23:19:27@calcom/web:start: code: 'EENVELOPE',
Sep 02 23:19:27@calcom/web:start: response: "550 Mail from domain 'domain.tld' is not allowed from your host",
Sep 02 23:19:27@calcom/web:start: responseCode: 550,
Sep 02 23:19:27@calcom/web:start: command: 'MAIL FROM'
Sep 02 23:19:27@calcom/web:start: }

NOTICE: this is a production server on which runs almost all my email services and all works perfectly and nothing's been changed. To clarify the possible question; I replaced my real domain by "domain.tld" in the above log.

[girish]

@micmc We found the issue and the issue is fixed. We will make a new package shortly.

[nebulon]

The latest package is published and should have fixed email sending.

[luckow]

top. it works.

[micmc]

@nebulon said in first touch point with the email verification flow - smtp error:

The latest package is published and should have fixed email sending.

Yes, mail works thanks a bunch.