SMTP sparkpost issue.

[masudomarzai]

the following links are working on whatsdns.net which i have added to my dns
https://www.whatsmydns.net/#CNAME/hollowdsnetwork.nl.hollowdsnetwork.nl
https://www.whatsmydns.net/#TXT/scph0124._domainkey.hollowdsnetwork.nl.hollowdsnetwork.nl

[girish]

@masudomarzai The error on the screenshot says that it is not able to query the DNS (NXDOMAIN). Maybe you just have to wait for some time for the DNS to propagate ?

The other issue that you posted in text is about DMARC policy. What's the issue here? Any screenshot? Maybe your SPF record needs to be adjusted to add sparkpost?

[masudomarzai]

@girish Thanks for reply. i think that was the problem. no where i got notified about that. pls let me check that.
thanks

[masudomarzai]

cloudron is sending test mail. i recieve it in my mailbox.

but on mastodon part. to send password reset. i dont recieve the mail.

is this also dns issue?

[girish]

@masudomarzai most likely, mastodon not sending mail is not a DNS issue. Do you see anything in mastodon logs?

[masudomarzai]

pic one nr one

this is the log, when i just click on the send mail for password reset

[masudomarzai]

to make sure. i also got this notification. if this has to do something with the issue.

[girish]

@masudomarzai do you have any logs/diagnostics from sparkpost side? You can also see Cloudron mail server logs at Mail -> Logs . Do you see any activity there?

[masudomarzai]

sparkpost has verfied the domain

this is the mail log

[masudomarzai]

This post is deleted!

[masudomarzai]

events on the sparkpost side

[masudomarzai]

if you wish View Details > pleas let me know i will post

[masudomarzai]

@girish had you time to see it?

[girish]

@masudomarzai are you using Mastodon with Cloudron user management ? If so, password reset won't be sent because password has to reset via Cloudron dashboard.

[masudomarzai]

This post is deleted!

[masudomarzai]

This post is deleted!

[nebulon]

Please do not mix different issues within one forum thread ideally. For your issue please see https://docs.cloudron.io/apps/mastodon/#registration

[masudomarzai]

my apologies. its deleted.

[masudomarzai]

Big thanks @girish