Cloudron is offline. Reconnecting...

[cyanogenic]

My Cloudron install seems to be offline after doing a reboot.

Steps:

1. Fresh image of 18.04
2. Installed 5.3 linux kernel
3. Installed Cloudron on server
4. Setup Cloudron, installed Nextcloud. Things seem to work fine.
5. Played around with the app store, add / removed a few apps. Did a reboot via Cloudron.
6. Server is back up online, but the cloudron page says "Cloudron is offline. Reconnecting..."
7. Troubleshooting:
   a) Ran /home/yellowtent/box/setup/start.sh
   b) Checked status (see extract below)
   c) Tried systemctl restart cloudron.target

I am still seeing the error "Cloudron is offline. Reconnecting..."

root@Kimsufi:~# systemctl status box
● box.service - Cloudron Admin
Loaded: loaded (/etc/systemd/system/box.service; static; vendor preset: enabled)
Active: active (running) since Sun 2020-05-10 14:51:56 UTC; 1h 50min ago
Main PID: 1551 (node)
Tasks: 11 (limit: 2301)
CGroup: /system.slice/box.service
└─1551 /usr/bin/node --max_old_space_size=150 /home/yellowtent/box/box.js

May 10 14:51:56 Kimsufi systemd[1]: Started Cloudron Admin.
May 10 14:51:56 Kimsufi sh[1551]: Logging to /home/yellowtent/platformdata/logs/box.log
May 10 14:52:01 Kimsufi sudo[1618]: pam_unix(sudo:session): session opened for user root by (uid=0)
May 10 14:52:01 Kimsufi sudo[1618]: pam_unix(sudo:session): session closed for user root
May 10 14:52:38 Kimsufi sudo[3743]: pam_unix(sudo:session): session opened for user root by (uid=0)
May 10 14:52:38 Kimsufi sudo[3743]: pam_unix(sudo:session): session closed for user root

[girish]

@cyanogenic Can you check the contents of /home/yellowtent/platformdata/logs/box.log ?

[cyanogenic]

@girish Cleared cache and it seems to be fixed

Just battling with the nextcloud install now, it doesn't seem to be responding. I've uninstalled / reinstalled with different config options but no luck.

May 10 17:57:22 files_external photos user_ldap
May 10 17:57:22 files_pdfviewer privacy viewer
May 10 17:57:22 files_rightclick provisioning_api workflowengine
May 10 17:57:22 files_sharing recommendations
May 10 17:57:22 => update config
May 10 17:57:23 => run migration
May 10 17:57:23 Nextcloud is not installed - only a limited number of commands are available
May 10 17:57:23
May 10 17:57:23
May 10 17:57:23 Command "upgrade" is not defined.
May 10 17:57:23
May 10 17:57:23

[girish]

@cyanogenic Did you install/enable any nextcloud plugins? This usually happens when one of the nextcloud plugins is not too happy. Try this https://cloudron.io/documentation/apps/nextcloud/#fixing-a-broken-install . Or if you have nothing important in it, I would just re-install nextcloud.