Bug: Auto logout with and without inactivity - 28.0.5

[daebak]

@girish Thank you! It's not regular, in some cases it happens during use. For example, in the clinic where downtime is rare, it happened 3 or 4 times to accounts even just switching from file to calendar. I did a new installation and I noticed that if the browser window is minimized, if I reopen it after a while it requires login.

[daebak]

It's not a matter of plugins or browsers. New installation and incognito browser.

[msbt]

Happens to me as well, using Firefox on Ubuntu, the only special plugin I have is the news extension which times out rather quickly, I haven't timed it since I'm not watching it, but at some point it always goes Request unauthorized. Are you logged in?.

[necrevistonnezr]

I have the same issue...

[EntityPacket]

Same issue here. Literally logs me out all the time, every day and sometimes multiple times per day. Has this be acknowledged as a new bug?

[Phase]

Same issue for me. It's literally impossible to upload big files with my slow Internet Connection because I get logged out while uploading.

[nebulon]

I can't reproduce this here either. Not sure if this is related but maybe to narrow down the potential error angle, does this happen with Cloudron user management enabled? And if so does the same happen for the Nextcloud local admin account?

[necrevistonnezr]

• User management set to "All users from this Cloudron"
  
• Normal user: Logout happens even in an "incognito" browser window (Edge, Brave)
• Admin: stays logged in (for the last ~30 mins; Edit: stays logged in even after ~90 mins)

So at least for me, it seems restricted to "normal" users.

[necrevistonnezr]

Seems to be a common problem now: https://help.nextcloud.com/t/web-interface-forcing-logout-after-upgrade-to-28-0-5/189651

https://github.com/nextcloud/server/pull/45093 will me merged now, apparently

[nebulon]

@necrevistonnezr well spotted, thanks for sharing. Seems merged already, so hopefully this fixes the issue then with the next release.

[daebak]

As I opened this post, I already indicated that I had opened an issue on GitHub, the one mentioned in the previous comment.

https://github.com/nextcloud/server/issues/45132#issuecomment-2098151745

Now, whoever applied the fix, which is hoped to be released in the next release, encountered this problem:

"for us #45093 did fix the auto logout error but Nextcloud Office / Collabora Code could not access the files any more, so we had to choose what’s more important, NC Office or a reliable Talk App.

A general question: Does the Maintenance and Release Schedule, in this case for 28.0.6 (2024-05-23) and 29.0.1 (2024-05-23), also apply to critical issues like that or are hotfixes rolled out via the Updater earlier?".

I don’t know if this can also cause problems with OnlyOffice. I believe that must be very careful when performing the update, at least try the operation of the main applications.

[tshirt-chihuahu]

This is awful. Nextcloud calendar has become (effectively) unusable. Has anyone found a workaround? @nebulon were you able to figure out why you could not reproduce? Perhaps that's a potential workaround....

[girish]

Think we are looking for the answer to https://github.com/nextcloud/server/issues/45132#issuecomment-2098151745 . If the patch will be part of next release or not. If it will be, then we should have a new package next week.

[marcusquinn]

Looks like there could be a fix coming downstream...

The PR was merged for 28.0.6: https://github.com/nextcloud/server/milestone/265?closed=1

https://github.com/nextcloud/server/issues/45132#issuecomment-2121047422

[necrevistonnezr]

I can't stress enough, how super annoying this is when you're actually trying to work with the web interface.
It'a major f*ck-up by Nextcloud and really bad that they did not release an emergency fix.
Let's me question the whole use of the system.

[girish]

It says 28.0.6 is expected today - https://github.com/nextcloud/documentation/milestone/258 but there are still some tasks open. Anyone know the nextcloud release date for this patch release?

[daebak]

What @necrevistonnezr says is totally appropriate. There are bugs, like in this case, that cannot wait for an update to be released but should be released as a priority. The dental clinic secretaries have been doing the swing (logout/login) for 2 weeks to register appointments. In the end, with this bug it is possible to continue working but, what would have happened if it completely prevented an operation, we went back to pen and paper? Although updates can be scheduled over the weekend to have time to test and possibly restore the old version, the real problems occur with normal use and, after adding data, it is not possible to go back. I therefore hope that Nexcloud understands that, in some cases, it is important to release emergency fix releases.

[jdaviescoates]

@necrevistonnezr said in Bug: Auto logout with and without inactivity - 28.0.5:

It'a major f*ck-up by Nextcloud and really bad that they did not release an emergency fix.
Let's me question the whole use of the system.

I almost thought the same when an update to the Nextcloud OnlyOffice app stopped it working

[girish]

28.0.6 is out now

[necrevistonnezr]

The error seems gone.
I recommend clearing the browser cache after the upgrade - the web interface of Nextcloud had become much much slower until I did.