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  3. High CPU Usage by www-data php -f app/code/cron.php after Cloudron Migration

High CPU Usage by www-data php -f app/code/cron.php after Cloudron Migration

Scheduled Pinned Locked Moved Nextcloud
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  • girishG girish

    @archos do you know which app this is? I don't recall any specific app having a cron.php . You can find out using systemd-cgls and systemd-cgtop commands.

    archosA Offline
    archosA Offline
    archos
    wrote on last edited by
    #3

    @girish
    Thank you for the response.

    I used the commands and found that the container docker/50a7ac5a21a7a92e0d7e8e846625f2285167801b6e30c66ad45fcc827af8d7d1 has the highest CPU usage. I used docker inspect and discovered that the container is using the image cloudron/com.nextcloud.cloudronapp, which suggests it is a Nextcloud application.

    Additionally, on the new server, I have an HDD connected via the filesystem /mnt/data, where I have mounted the Nextcloud data. Could the issue be related to this?

    girishG 1 Reply Last reply
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    • girishG girish moved this topic from Support on
    • archosA archos

      @girish
      Thank you for the response.

      I used the commands and found that the container docker/50a7ac5a21a7a92e0d7e8e846625f2285167801b6e30c66ad45fcc827af8d7d1 has the highest CPU usage. I used docker inspect and discovered that the container is using the image cloudron/com.nextcloud.cloudronapp, which suggests it is a Nextcloud application.

      Additionally, on the new server, I have an HDD connected via the filesystem /mnt/data, where I have mounted the Nextcloud data. Could the issue be related to this?

      girishG Offline
      girishG Offline
      girish
      Staff
      wrote on last edited by
      #4

      @archos I wonder if it's busy thumbnailing or something post migration 🤔 Is there any hint as to what the cron job is doing?

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      • girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #5

        The log file of nextcloud is at /run/nextcloud/nextcloud.log inside the container . Maybe there is also some errors in the Admin view of nextcloud itself (I think it's under system or something)

        archosA 1 Reply Last reply
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        • girishG girish

          The log file of nextcloud is at /run/nextcloud/nextcloud.log inside the container . Maybe there is also some errors in the Admin view of nextcloud itself (I think it's under system or something)

          archosA Offline
          archosA Offline
          archos
          wrote on last edited by
          #6

          @girish
          In the /run/nextcloud/nextcloud.log file, I found the following entries:

          "reqId":"gOoHxX7NY8BTxEzZ5VyM","level":3,"time":"2024-05-30T18:34:31+00:00","remoteAddr":"172.18.0.1","user":"--","app":"PHP","method":"GET","url":"/index.php/login","message":"Optional parameter $userId dec>
          {"reqId":"N8nYMVeRlzkdKH7QYp4a","level":3,"time":"2024-05-30T18:59:34+00:00","remoteAddr":"31.220.75.8","user":"--","app":"no app in context","method":"GET","url":"/index.php/apps/files/api/v1/thumbnail/256/2>
          {"reqId":"aMRHN0Pc346zRht23UE2","level":3,"time":"2024-05-30T18:59:34+00:00","remoteAddr":"31.220.75.8","user":"--","app":"no app in context","method":"GET","url":"/index.php/apps/files/api/v1/thumbnail/256/2>
          {"reqId":"XPD5Qv09LbyZDHo54rSj","level":3,"time":"2024-05-30T18:59:35+00:00","remoteAddr":"31.220.75.8","user":"--","app":"core","method":"GET","url":"/index.php/apps/files/api/v1/thumbnail/256/256/Nextcloud%>
          {"reqId":"KETPR0CXBY6eDIdQVGLA","level":3,"time":"2024-05-30T18:59:35+00:00","remoteAddr":"31.220.75.8","user":"--","app":"core","method":"GET","url":"/index.php/apps/files/api/v1/thumbnail/256/256/Readme.md">
          {"reqId":"xnJGRyXLgykGvlEUSePr","level":3,"time":"2024-05-30T19:06:43+00:00","remoteAddr":"31.220.75.8","user":"--","app":"no app in context","method":"GET","url":"/index.php/apps/files/api/v1/thumbnail/256/2>
          {"reqId":"oZvewwEmJALYOMXtMamf","level":3,"time":"2024-05-30T19:06:51+00:00","remoteAddr":"31.220.75.8","user":"--","app":"no app in context","method":"GET","url":"/index.php/apps/files/api/v1/thumbnail/256/2>
          {"reqId":"F4WyT2QAbT36igHAnyLN","level":3,"time":"2024-05-30T19:07:04+00:00","remoteAddr":"31.220.75.8","user":"--","app":"no app in context","method":"PROPFIND","url":"/remote.php/dav/files/zde/Insta>
          {"reqId":"4tzlclGhXjdZoeGR0GXI","level":3,"time":"2024-05-30T19:07:06+00:00","remoteAddr":"31.220.75.8","user":"--","app":"no app in context","method":"GET","url":"/index.php/apps/files/api/v1/thumbnail/256/2>
          {"reqId":"bS32DtpCm5SALP4Y3h8m","level":3,"time":"2024-05-30T19:07:16+00:00","remoteAddr":"31.220.75.8","user":"--","app":"no app in context","method":"GET","url":"/index.php/apps/files/api/v1/thumbnail/256/2>
          {"reqId":"WFNbvM7iKNtSnHyzSmyY","level":3,"time":"2024-05-30T19:07:26+00:00","remoteAddr":"31.220.75.8","user":"--","app":"no app in context","method":"PROPFIND","url":"/remote.php/dav/files/zdenekkreml/Insta>
          {"reqId":"KPWPjkSen6S7zdDLMptF","level":3,"time":"2024-05-30T19:07:28+00:00","remoteAddr":"31.220.75.8","user":"--","app":"no app in context","method":"GET","url":"/index.php/apps/files/api/v1/thumbnail/256/2>
          {"reqId":"IvKkTVH8cBrrlrAJLWM7","level":3,"time":"2024-05-30T19:07:35+00:00","remoteAddr":"31.220.75.8","user":"--","app":"no app in context","method":"PROPFIND","url":"/remote.php/dav/files/zdenekkreml/Insta>
          {"reqId":"457bZ1rwsPlbOiQ924LS","level":3,"time":"2024-05-30T19:07:37+00:00","remoteAddr":"31.220.75.8","user":"--","app":"no app in context","method":"GET","url":"/index.php/apps/files/api/v1/thumbnail/256/2>
          {"reqId":"sLUTrOfVwp6Kb4qHNaFc","level":3,"time":"2024-05-30T19:07:45+00:00","remoteAddr":"31.220.75.8","user":"--","app":"no app in context","method":"GET","url":"/status.php","message":"Could not decrypt or>
          {"reqId":"jGL241edGUMd5RIWufU1","level":3,"time":"2024-05-30T19:09:00+00:00","remoteAddr":"31.220.75.8","user":"--","app":"no app in context","method":"GET","url":"/index.php/apps/files/api/v1/thumbnail/256/2>
          {"reqId":"DfwchaHbbQaANW1nVxjo","level":3,"time":"2024-05-30T19:09:13+00:00","remoteAddr":"31.220.75.8","user":"--","app":"no app in context","method":"GET","url":"/index.php/apps/files/api/v1/thumbnail/256/2>
          {"reqId":"hv0MtsGWldKlWlZ32JNj","level":3,"time":"2024-05-30T19:13:59+00:00","remoteAddr":"31.220.75.8","user":"--","app":"no app in context","method":"GET","url":"/index.php/apps/files/api/v1/thumbnail/256/2>
          {"reqId":"MdJX3M7UFfjthQWN5GPz","level":3,"time":"2024-05-30T19:14:00+00:00","remoteAddr":"31.220.75.8","user":"--","app":"no app in context","method":"GET","url":"/status.php","message":"Could not decrypt or>
          {"reqId":"EVGReqYQcc4wKsK4Z8HR","level":3,"time":"2024-05-31T01:00:33+00:00","remoteAddr":"","user":"--","app":"suspicious_login","method":"","url":"--","message":"Caught unknown error during IPv4 background >
          {"reqId":"FAijjY3308XoKUhQcvTR","level":3,"time":"2024-05-31T05:58:31+00:00","remoteAddr":"172.18.0.1","user":"--","app":"PHP","method":"GET","url":"/index.php/login","message":"Optional parameter $userId dec>
          {"reqId":"pY0CXxAiqyXn6nIh9lVH","level":3,"time":"2024-05-31T06:05:12+00:00","remoteAddr":"31.220.75.8","user":"zdenekkreml","app":"jsresourceloader","method":"GET","url":"/settings/user/sync-clients","messag>
          {"reqId":"OG6CHHlWo1Rb2JbidYn2","level":3,"time":"2024-05-31T06:06:46+00:00","remoteAddr":"31.220.75.8","user":"zdenekkreml","app":"PHP","method":"GET","url":"/settings/user","message":"Undefined array key 1 >
          {"reqId":"YNnUOn7bP0m0u9mNDS2R","level":3,"time":"2024-05-31T06:14:21+00:00","remoteAddr":"","user":"--","app":"core","method":"","url":"--","message":"Error while running background job OC\\FilesMetadata\\Jo>
          {"reqId":"YNnUOn7bP0m0u9mNDS2R","level":3,"time":"2024-05-31T06:14:21+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"An exception occurred while executing a query: SQLSTATE[>
          {"reqId":"oOyNuORofriqhF4tbgVW","level":3,"time":"2024-05-31T06:25:41+00:00","remoteAddr":"172.18.0.1","user":"--","app":"PHP","method":"GET","url":"/index.php/login","message":"Optional parameter $userId dec>
          
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          • archosA Offline
            archosA Offline
            archos
            wrote on last edited by
            #7

            Here are some additional errors from the Nextcloud administration:

            Snímek obrazovky pořízený 2024-05-31 09-27-30.png

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            • archosA Offline
              archosA Offline
              archos
              wrote on last edited by archos
              #8

              I don't know if this is normal, but in the system info, the connected HDD changes color, sometimes it's red and sometimes it's light blue.
              volume1_20240531094559.png
              volume2_20240531094603.png

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              • girishG Offline
                girishG Offline
                girish
                Staff
                wrote on last edited by
                #9

                I can't make out from the logs atleast what the cron job is doing. Maybe kill that process and see if it always hangs. Otherwise, we might have to ask upstream to figure what that process is doing.

                archosA 1 Reply Last reply
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                • girishG girish

                  I can't make out from the logs atleast what the cron job is doing. Maybe kill that process and see if it always hangs. Otherwise, we might have to ask upstream to figure what that process is doing.

                  archosA Offline
                  archosA Offline
                  archos
                  wrote on last edited by
                  #10

                  @girish May I contact you, please? I'm not sure how to kill the process and what exactly to monitor. Thank you very much.

                  girishG 1 Reply Last reply
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                  • archosA archos

                    @girish May I contact you, please? I'm not sure how to kill the process and what exactly to monitor. Thank you very much.

                    girishG Offline
                    girishG Offline
                    girish
                    Staff
                    wrote on last edited by
                    #11

                    @archos you can just ssh and kill -9 pid (pid is 398333 in your screenshot)

                    Of course, you are welcome to contact on support@cloudron.io too.

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                    • archosA Offline
                      archosA Offline
                      archos
                      wrote on last edited by
                      #12

                      I tried to terminate the process using the command kill -9 389333, but it seems it has already been terminated, as the error bash: kill: (389333) - No such process appeared. Now the process /usr/sbin/Apache2- DFOREGROUND is using around 50% of the CPU, but it’s not as bad as it was in the morning. I’ll monitor it for a while and will provide further updates.

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                      • archosA Offline
                        archosA Offline
                        archos
                        wrote on last edited by
                        #13

                        Hello,

                        I have been monitoring the situation for a few days, but the process /usr/sbin/Apache2 -DFOREGROUND is still consuming too much CPU, around 50%. Additionally, there are now 11 errors appearing in the Nextcloud administration settings.Snímek obrazovky pořízený 2024-06-07 07-19-36.png

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                        • girishG Offline
                          girishG Offline
                          girish
                          Staff
                          wrote on last edited by
                          #14

                          For the "suspicious login" plugin atleast, maybe try reporting it upstream . Just make sure it's up to date before reporting upstream . There are some issues upstream already - https://github.com/search?q=repo%3Anextcloud%2Fsuspicious_login+caught+unknown+error+ipv4+background+training&type=issues

                          The other one comes from some fediverse thing in nextcloud ...

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