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  1. Cloudron Forum
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  3. "Backup Failed" since the last Cloudron Update

"Backup Failed" since the last Cloudron Update

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backups
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  • D Offline
    D Offline
    Dont-Worry
    wrote on last edited by joseph
    #1

    Since the last update was made of Cloudron I had a lot of problems with some applications but like a lot of people I have the impression and so it was settled however since the update has been pushed and that it has been carried out on the server all backups in fact they do not work I receive a notification every day "backup failed" so it's quite problematic.

    Aug 09 05:39:10 box:tasks update 3053: {"percent":50.01960784313726,"message":"Copying part 94 - Etag: \"9bb76c7f2112c5964ba235bbf1f0480a\""}
Aug 09 05:39:12 box:tasks update 3053: {"percent":50.01960784313726,"message":"Copying part 93 - Etag: \"d27ad51c6139af7b1d16fcb14cfc05dc\""}
Aug 09 05:39:14 box:tasks update 3053: {"percent":50.01960784313726,"message":"Copying part 92 - Etag: \"dcf5ed8e0a3c7c25dc453aba733abba5\""}
Aug 09 05:39:14 box:tasks update 3053: {"percent":50.01960784313726,"message":"Finishing multipart copy - 2024-08-09-020000-531/app_ia.example.com_v2.3.11.tar.gz.enc"}
Aug 09 05:39:14 box:tasks update 3053: {"percent":50.01960784313726,"message":"Copied 1 files with error: null"}
Aug 09 05:39:14 box:backuptask copy: copied successfully to 2024-08-09-020000-531/app_ia.example.com_v2.3.11. Took 920.809 seconds
Aug 09 05:39:14 box:taskworker Task took 5954.134 seconds
Aug 09 05:39:14 box:tasks setCompleted - 3053: {"result":null,"error":{"stack":"BoxError: Backup not found\n at Object.setState (/home/yellowtent/box/src/backups.js:237:42)\n at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n at async rotateAppBackup (/home/yellowtent/box/src/backuptask.js:304:5)\n at async backupAppWithTag (/home/yellowtent/box/src/backuptask.js:384:12)\n at async fullBackup (/home/yellowtent/box/src/backuptask.js:504:29)","name":"BoxError","reason":"Not found","details":{},"message":"Backup not found"}}
Aug 09 05:39:14 box:tasks update 3053: {"percent":100,"result":null,"error":{"stack":"BoxError: Backup not found\n at Object.setState (/home/yellowtent/box/src/backups.js:237:42)\n at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n at async rotateAppBackup (/home/yellowtent/box/src/backuptask.js:304:5)\n at async backupAppWithTag (/home/yellowtent/box/src/backuptask.js:384:12)\n at async fullBackup (/home/yellowtent/box/src/backuptask.js:504:29)","name":"BoxError","reason":"Not found","details":{},"message":"Backup not found"}}
[no timestamp]  Backup not found
[no timestamp]  at Object.setState (/home/yellowtent/box/src/backups.js:237:42)
[no timestamp]  at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
[no timestamp]  at async rotateAppBackup (/home/yellowtent/box/src/backuptask.js:304:5)
[no timestamp]  at async backupAppWithTag (/home/yellowtent/box/src/backuptask.js:384:12)
[no timestamp]  at async fullBackup (/home/yellowtent/box/src/backuptask.js:504:29)
    1 Reply Last reply
    0
    • J Offline
      J Offline
      joseph Staff
      wrote on last edited by
      #2

      @Dont-Worry can you give us more info? Does this happen all the time? Which backup backend are you using ? (Looks like S3, which IaaS though ?)

      D 1 Reply Last reply
      0
      • D Offline
        D Offline
        Dont-Worry
        replied to joseph on last edited by Dont-Worry
        #3

        @joseph Hello,

        Since the Cloudron Update, it fails every time. Everyday I have the cloudron notification saying "Backup Failed" with similar logs.

        I use AWS S3 for backups for now.

        Today's logs are there :

        Aug 11 05:31:29 box:tasks update 3071: {"percent":50.01960784313726,"message":"Finishing multipart copy - 2024-08-11-020000-466/app_ia.example.com_v2.3.11.tar.gz.enc"}
Aug 11 05:31:29 box:tasks update 3071: {"percent":50.01960784313726,"message":"Copied 1 files with error: null"}
Aug 11 05:31:29 box:backuptask copy: copied successfully to 2024-08-11-020000-466/app_ia.example.com_v2.3.11. Took 671.94 seconds
Aug 11 05:31:29 box:taskworker Task took 5488.952 seconds
Aug 11 05:31:29 box:tasks setCompleted - 3071: {"result":null,"error":{"stack":"BoxError: Backup not found\n at Object.setState (/home/yellowtent/box/src/backups.js:237:42)\n at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n at async rotateAppBackup (/home/yellowtent/box/src/backuptask.js:304:5)\n at async backupAppWithTag (/home/yellowtent/box/src/backuptask.js:384:12)\n at async fullBackup (/home/yellowtent/box/src/backuptask.js:504:29)","name":"BoxError","reason":"Not found","details":{},"message":"Backup not found"}}
Aug 11 05:31:29 box:tasks update 3071: {"percent":100,"result":null,"error":{"stack":"BoxError: Backup not found\n at Object.setState (/home/yellowtent/box/src/backups.js:237:42)\n at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n at async rotateAppBackup (/home/yellowtent/box/src/backuptask.js:304:5)\n at async backupAppWithTag (/home/yellowtent/box/src/backuptask.js:384:12)\n at async fullBackup (/home/yellowtent/box/src/backuptask.js:504:29)","name":"BoxError","reason":"Not found","details":{},"message":"Backup not found"}}
[no timestamp]  Backup not found
[no timestamp]  at Object.setState (/home/yellowtent/box/src/backups.js:237:42)
[no timestamp]  at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
[no timestamp]  at async rotateAppBackup (/home/yellowtent/box/src/backuptask.js:304:5)
[no timestamp]  at async backupAppWithTag (/home/yellowtent/box/src/backuptask.js:384:12)
[no timestamp]  at async fullBackup (/home/yellowtent/box/src/backuptask.js:504:29)
        1 Reply Last reply
        0
        • K Offline
          K Offline
          kubasbimbas
          wrote on last edited by kubasbimbas
          #4

          Hi,

          I have the same issue. I use Cloudflare R2 for backups. I checked the files on backup backend- the apps data are uploaded, but missing "box" and "mail" file. If I run the backup manually, all files are present.

          Aug 12 01:28:26 box:tasks update 807: {"percent":26,"message":"Copying part 5 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=4294967296-5368709119"}
Aug 12 01:28:26 box:tasks update 807: {"percent":26,"message":"Copying part 1 - Etag: \"33b868e12c0a1a8af8b44a2cde45a093\""}
Aug 12 01:28:26 box:tasks update 807: {"percent":26,"message":"Copying part 6 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=5368709120-6442450943"}
Aug 12 01:28:43 box:tasks update 807: {"percent":26,"message":"Copying part 4 - Etag: \"01bb95a9d8f3f5fd56e7ab8043f102cb\""}
Aug 12 01:28:43 box:tasks update 807: {"percent":26,"message":"Copying part 7 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=6442450944-7516192767"}
Aug 12 01:28:50 box:tasks update 807: {"percent":26,"message":"Copying part 6 - Etag: \"c0b28dc1aa75b88ccfb001e204a446eb\""}
Aug 12 01:28:50 box:tasks update 807: {"percent":26,"message":"Copying part 8 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=7516192768-8589934591"}
Aug 12 01:28:59 box:tasks update 807: {"percent":26,"message":"Copying part 5 - Etag: \"fa5db189a1e003859392f2e65ab1037c\""}
Aug 12 01:28:59 box:tasks update 807: {"percent":26,"message":"Copying part 9 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=8589934592-9663676415"}
Aug 12 01:29:09 box:tasks update 807: {"percent":26,"message":"Copying part 7 - Etag: \"962eb50a4efcb9b4f807d41f9d43192e\""}
Aug 12 01:29:09 box:tasks update 807: {"percent":26,"message":"Copying part 10 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=9663676416-10737418239"}
Aug 12 01:29:14 box:tasks update 807: {"percent":26,"message":"Copying part 8 - Etag: \"4be980ac4ffb101b7976aa9fef9db8db\""}
Aug 12 01:29:14 box:tasks update 807: {"percent":26,"message":"Copying part 11 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=10737418240-11811160063"}
Aug 12 01:29:29 box:tasks update 807: {"percent":26,"message":"Copying part 9 - Etag: \"2bf02638777130e223237cab2fcf0a77\""}
Aug 12 01:29:29 box:tasks update 807: {"percent":26,"message":"Copying part 12 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=11811160064-12884901887"}
Aug 12 01:29:34 box:tasks update 807: {"percent":26,"message":"Copying part 10 - Etag: \"6e1184a760e94378ec2537522680c39b\""}
Aug 12 01:29:34 box:tasks update 807: {"percent":26,"message":"Copying part 13 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=12884901888-13958643711"}
Aug 12 01:29:36 box:tasks update 807: {"percent":26,"message":"Copying part 11 - Etag: \"3d6efeccd5b0da0f00b5732134f7022d\""}
Aug 12 01:29:36 box:tasks update 807: {"percent":26,"message":"Copying part 14 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=13958643712-15032385535"}
Aug 12 01:29:54 box:tasks update 807: {"percent":26,"message":"Copying part 12 - Etag: \"dea273f8059489ac8ad0432ee01df7cc\""}
Aug 12 01:29:54 box:tasks update 807: {"percent":26,"message":"Copying part 15 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=15032385536-16106127359"}
Aug 12 01:29:58 box:tasks update 807: {"percent":26,"message":"Copying part 13 - Etag: \"9693e089e8d419b2dd4f8f22097d0d08\""}
Aug 12 01:29:58 box:tasks update 807: {"percent":26,"message":"Copying part 16 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=16106127360-17179869183"}
Aug 12 01:29:59 box:tasks update 807: {"percent":26,"message":"Copying part 14 - Etag: \"084a28eeacf7e0283ba857fbcd5c698d\""}
Aug 12 01:29:59 box:tasks update 807: {"percent":26,"message":"Copying part 17 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=17179869184-18253611007"}
Aug 12 01:30:20 box:tasks update 807: {"percent":26,"message":"Copying part 15 - Etag: \"b9e20236f9775acc4ba95beae6a6bbe9\""}
Aug 12 01:30:20 box:tasks update 807: {"percent":26,"message":"Copying part 18 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=18253611008-19327352831"}
Aug 12 01:30:24 box:tasks update 807: {"percent":26,"message":"Copying part 17 - Etag: \"f1f821d2e88e4f668b3187e6c010d39f\""}
Aug 12 01:30:24 box:tasks update 807: {"percent":26,"message":"Copying part 19 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=19327352832-20401094655"}
Aug 12 01:30:26 box:tasks update 807: {"percent":26,"message":"Copying part 16 - Etag: \"815bfca5b54a8f18500b40a934056683\""}
Aug 12 01:30:26 box:tasks update 807: {"percent":26,"message":"Copying part 20 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=20401094656-21474836479"}
Aug 12 01:30:46 box:tasks update 807: {"percent":26,"message":"Copying part 19 - Etag: \"e8377d62367350b86523e1ac4a5592cd\""}
Aug 12 01:30:46 box:tasks update 807: {"percent":26,"message":"Copying part 21 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=21474836480-22548578303"}
Aug 12 01:30:48 box:tasks update 807: {"percent":26,"message":"Copying part 18 - Etag: \"4afe748647398ea10fb988cf4245fd9a\""}
Aug 12 01:30:48 box:tasks update 807: {"percent":26,"message":"Copying part 22 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=22548578304-23622320127"}
Aug 12 01:30:53 box:tasks update 807: {"percent":26,"message":"Copying part 20 - Etag: \"fe2b1e53c801f24a542d1a110cbd97a6\""}
Aug 12 01:30:53 box:tasks update 807: {"percent":26,"message":"Copying part 23 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=23622320128-24696061951"}
Aug 12 01:31:15 box:tasks update 807: {"percent":26,"message":"Copying part 21 - Etag: \"6833536e5d01a8f37e8c495fe2ff9fe5\""}
Aug 12 01:31:15 box:tasks update 807: {"percent":26,"message":"Copying part 24 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=24696061952-25769803775"}
Aug 12 01:31:20 box:tasks update 807: {"percent":26,"message":"Copying part 22 - Etag: \"42d3741db4d8954e25b7e2bfdb055761\""}
Aug 12 01:31:20 box:tasks update 807: {"percent":26,"message":"Copying part 25 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=25769803776-26843545599"}
Aug 12 01:31:27 box:tasks update 807: {"percent":26,"message":"Copying part 23 - Etag: \"ec99fdd8532734c70b26dff5dc8d1878\""}
Aug 12 01:31:27 box:tasks update 807: {"percent":26,"message":"Copying part 26 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=26843545600-27917287423"}
Aug 12 01:31:44 box:tasks update 807: {"percent":26,"message":"Copying part 24 - Etag: \"ada05bf27416a40c96b39d6bae214286\""}
Aug 12 01:31:44 box:tasks update 807: {"percent":26,"message":"Copying part 27 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=27917287424-28991029247"}
Aug 12 01:31:44 box:tasks update 807: {"percent":26,"message":"Copying part 25 - Etag: \"886a5b95657bec703890efea71fc2cb4\""}
Aug 12 01:31:44 box:tasks update 807: {"percent":26,"message":"Copying part 28 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=28991029248-30064771071"}
Aug 12 01:31:53 box:tasks update 807: {"percent":26,"message":"Copying part 26 - Etag: \"cfda9f13b0781a5e8617c9d0772bdf12\""}
Aug 12 01:31:53 box:tasks update 807: {"percent":26,"message":"Copying part 29 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=30064771072-31138512895"}
Aug 12 01:32:06 box:tasks update 807: {"percent":26,"message":"Copying part 27 - Etag: \"e14692a5d40c41dde51c3a4b2f679d74\""}
Aug 12 01:32:06 box:tasks update 807: {"percent":26,"message":"Copying part 30 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=31138512896-32212254719"}
Aug 12 01:32:17 box:tasks update 807: {"percent":26,"message":"Copying part 29 - Etag: \"26a4e2ab629de27e0eaf15f7d12a23bf\""}
Aug 12 01:32:17 box:tasks update 807: {"percent":26,"message":"Copying part 31 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=32212254720-33285996543"}
Aug 12 01:32:28 box:tasks update 807: {"percent":26,"message":"Copying part 30 - Etag: \"6ff04fb1897a060f2360f3d70a8ef64e\""}
Aug 12 01:32:28 box:tasks update 807: {"percent":26,"message":"Copying part 32 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=33285996544-34359738367"}
Aug 12 01:32:32 box:tasks update 807: {"percent":26,"message":"Copying part 28 - Etag: \"bd5141885323b7ae657b29b69339e025\""}
Aug 12 01:32:32 box:tasks update 807: {"percent":26,"message":"Copying part 33 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=34359738368-35433480191"}
Aug 12 01:32:43 box:tasks update 807: {"percent":26,"message":"Copying part 31 - Etag: \"d8fb57d1d84e3d86c5fd4c3c775251e3\""}
Aug 12 01:32:43 box:tasks update 807: {"percent":26,"message":"Copying part 34 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=35433480192-36507222015"}
Aug 12 01:32:50 box:tasks update 807: {"percent":26,"message":"Copying part 32 - Etag: \"c4eb47b97227479e2aa9001813c5f542\""}
Aug 12 01:32:50 box:tasks update 807: {"percent":26,"message":"Copying part 35 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=36507222016-37580963839"}
Aug 12 01:32:55 box:tasks update 807: {"percent":26,"message":"Copying part 33 - Etag: \"e4c504d31e5e6519defbb07add7b89c1\""}
Aug 12 01:32:55 box:tasks update 807: {"percent":26,"message":"Copying part 36 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=37580963840-38654705663"}
Aug 12 01:33:15 box:tasks update 807: {"percent":26,"message":"Copying part 35 - Etag: \"0d707006393e440d6c69211e7f593f1d\""}
Aug 12 01:33:15 box:tasks update 807: {"percent":26,"message":"Copying part 37 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=38654705664-39728447487"}
Aug 12 01:33:16 box:tasks update 807: {"percent":26,"message":"Copying part 34 - Etag: \"04e318aa113a24a367b3151332edba59\""}
Aug 12 01:33:16 box:tasks update 807: {"percent":26,"message":"Copying part 38 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=39728447488-40802189311"}
Aug 12 01:33:19 box:tasks update 807: {"percent":26,"message":"Copying part 36 - Etag: \"6496e604aaeba3f9a973d38ab1913f05\""}
Aug 12 01:33:19 box:tasks update 807: {"percent":26,"message":"Copying part 39 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=40802189312-41875931135"}
Aug 12 01:33:38 box:tasks update 807: {"percent":26,"message":"Copying part 37 - Etag: \"2827507425bad61157b050f1cb5b6d1e\""}
Aug 12 01:33:38 box:tasks update 807: {"percent":26,"message":"Copying part 40 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=41875931136-42949672959"}
Aug 12 01:33:45 box:tasks update 807: {"percent":26,"message":"Copying part 39 - Etag: \"3f27d29e3a49a7ac96857fd5d132845e\""}
Aug 12 01:33:45 box:tasks update 807: {"percent":26,"message":"Copying part 41 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=42949672960-44023414783"}
Aug 12 01:33:52 box:tasks update 807: {"percent":26,"message":"Copying part 38 - Etag: \"07619738fdaec13e80842c4cc1456dc7\""}
Aug 12 01:33:52 box:tasks update 807: {"percent":26,"message":"Copying part 42 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=44023414784-45097156607"}
Aug 12 01:34:02 box:tasks update 807: {"percent":26,"message":"Copying part 40 - Etag: \"ca57c24119eb33f45cd47308a7c701b4\""}
Aug 12 01:34:02 box:tasks update 807: {"percent":26,"message":"Copying part 43 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=45097156608-46170898431"}
Aug 12 01:34:06 box:tasks update 807: {"percent":26,"message":"Copying part 41 - Etag: \"3efe9e5894a1d3ef9e09721db850d7bb\""}
Aug 12 01:34:06 box:tasks update 807: {"percent":26,"message":"Copying part 44 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=46170898432-47244640255"}
Aug 12 01:34:16 box:tasks update 807: {"percent":26,"message":"Copying part 42 - Etag: \"8354e6225d1c89c456756ef233d9d644\""}
Aug 12 01:34:16 box:tasks update 807: {"percent":26,"message":"Copying part 45 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=47244640256-48318382079"}
Aug 12 01:34:27 box:tasks update 807: {"percent":26,"message":"Copying part 43 - Etag: \"e7ee0adeb8af45fe482f3a5ccec52bf5\""}
Aug 12 01:34:27 box:tasks update 807: {"percent":26,"message":"Copying part 46 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=48318382080-49392123903"}
Aug 12 01:34:32 box:tasks update 807: {"percent":26,"message":"Copying part 44 - Etag: \"1a55cf4da00bd008550222d9c966ecf2\""}
Aug 12 01:34:32 box:tasks update 807: {"percent":26,"message":"Copying part 47 - /cloudron/immich.space/snapshot/app_8ce0be89-2f54-4681-b298-dfe6d05d2223.tar.gz.enc bytes=49392123904-49936582835"}
Aug 12 01:34:39 box:tasks update 807: {"percent":26,"message":"Copying part 45 - Etag: \"e1d98f2d2e7a1ecf4ae4bc08db2d86fc\""}
Aug 12 01:34:45 box:tasks update 807: {"percent":26,"message":"Copying part 47 - Etag: \"36520896cfda09f00ef7dd65f9a8d097\""}
Aug 12 01:34:53 box:tasks update 807: {"percent":26,"message":"Copying part 46 - Etag: \"2a7ba94f8d693a352a3d4d12cb995c21\""}
Aug 12 01:34:53 box:tasks update 807: {"percent":26,"message":"Finishing multipart copy - immich.space/2024-08-11-230000-469/app_immich.space_v1.68.1.tar.gz.enc"}
Aug 12 01:34:53 box:tasks update 807: {"percent":26,"message":"Copied 1 files with error: null"}
Aug 12 01:34:53 box:backuptask copy: copied successfully to 2024-08-11-230000-469/app_immich.space_v1.68.1. Took 416.167 seconds
Aug 12 01:34:53 box:taskworker Task took 2093.503 seconds
Aug 12 01:34:53 box:tasks setCompleted - 807: {"result":null,"error":{"stack":"BoxError: Backup not found\n at Object.setState (/home/yellowtent/box/src/backups.js:237:42)\n at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n at async rotateAppBackup (/home/yellowtent/box/src/backuptask.js:304:5)\n at async backupAppWithTag (/home/yellowtent/box/src/backuptask.js:384:12)\n at async fullBackup (/home/yellowtent/box/src/backuptask.js:504:29)","name":"BoxError","reason":"Not found","details":{},"message":"Backup not found"}}
Aug 12 01:34:53 box:tasks update 807: {"percent":100,"result":null,"error":{"stack":"BoxError: Backup not found\n at Object.setState (/home/yellowtent/box/src/backups.js:237:42)\n at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n at async rotateAppBackup (/home/yellowtent/box/src/backuptask.js:304:5)\n at async backupAppWithTag (/home/yellowtent/box/src/backuptask.js:384:12)\n at async fullBackup (/home/yellowtent/box/src/backuptask.js:504:29)","name":"BoxError","reason":"Not found","details":{},"message":"Backup not found"}}
[no timestamp]  Backup not found
[no timestamp]  at Object.setState (/home/yellowtent/box/src/backups.js:237:42)
[no timestamp]  at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
[no timestamp]  at async rotateAppBackup (/home/yellowtent/box/src/backuptask.js:304:5)
[no timestamp]  at async backupAppWithTag (/home/yellowtent/box/src/backuptask.js:384:12)
[no timestamp]  at async fullBackup (/home/yellowtent/box/src/backuptask.js:504:29)
          1 Reply Last reply
          1
          • G Offline
            G Offline
            guyds
            wrote on last edited by
            #5

            I noticed similar issues since the update to Cloudron 8, but in my case it was caused by the fact that the backup storage wasn't mounted correctly.
            After clicking the "remount storage" button this was fixed and backups started working again.

            I'm using sshfs and had this issue on 2 Cloudrons.
            Maybe there is a general regression in the update procedure that causes the backup storage location to be in an unmounted state, resulting in failed backups?

            1 Reply Last reply
            2
            • J Offline
              J Offline
              joseph Staff
              wrote on last edited by
              #6

              @guyds the sshfs issue is somehow related to DNS, but some users have reported this issue. Once you remount, the problem should be fixed thereafter.

              @kubasbimbas not sure what's going on. Are you able to contact us on support@cloudron.io so we acn debug further?

              1 Reply Last reply
              0
              • dellisD Offline
                dellisD Offline
                dellis
                wrote on last edited by
                #7

                I am also getting errors daily on backup. I use Backblaze B2. Here is a partial log:

                2024-08-10T06:15:12.080Z box:storage/s3 Upload progress: {"loaded":2915041280,"part":274,"key":"snapshot/app_7481caee-b863-4501-8a36-4fb08884505c.tar.gz"}
                2024-08-10T06:15:12.663Z box:storage/s3 Upload progress: {"loaded":2925527040,"part":281,"key":"snapshot/app_7481caee-b863-4501-8a36-4fb08884505c.tar.gz"}
                2024-08-10T06:15:13.201Z box:storage/s3 Upload progress: {"loaded":2936012800,"part":282,"key":"snapshot/app_7481caee-b863-4501-8a36-4fb08884505c.tar.gz"}
                2024-08-10T06:15:13.835Z box:storage/s3 Upload progress: {"loaded":2946498560,"part":283,"key":"snapshot/app_7481caee-b863-4501-8a36-4fb08884505c.tar.gz"}
                2024-08-10T06:15:14.397Z box:storage/s3 Upload progress: {"loaded":2956984320,"part":284,"key":"snapshot/app_7481caee-b863-4501-8a36-4fb08884505c.tar.gz"}
                2024-08-10T06:15:15.154Z box:storage/s3 Upload progress: {"loaded":2967470080,"part":285,"key":"snapshot/app_7481caee-b863-4501-8a36-4fb08884505c.tar.gz"}
                2024-08-10T06:15:16.550Z box:tasks update 2092: {"percent":34.333333333333336,"message":"Uploading backup 2876M@7MBps (nc.dellis.co)"}
                2024-08-10T06:15:21.116Z box:storage/s3 Upload progress: {"loaded":2967470080,"part":274,"key":"snapshot/app_7481caee-b863-4501-8a36-4fb08884505c.tar.gz"}
                node:events:496
                throw er; // Unhandled 'error' event
                ^

                Error: write EPIPE
                at WriteWrap.onWriteComplete [as oncomplete] (node:internal/stream_base_commons:94:16)
                Emitted 'error' event on TLSSocket instance at:
                at emitErrorNT (node:internal/streams/destroy:169:8)
                at emitErrorCloseNT (node:internal/streams/destroy:128:3)
                at process.processTicksAndRejections (node:internal/process/task_queues:82:21) {
                errno: -32,
                code: 'EPIPE',
                syscall: 'write'
                }

                Node.js v20.12.2
                2024-08-10T06:15:21.150Z box:shell backup-snapshot/app_7481caee-b863-4501-8a36-4fb08884505c: /usr/bin/sudo -S -E --close-from=4 /home/yellowtent/box/src/scripts/backupupload.js snapshot/app_7481caee-b863-4501-8a36-4fb08884505c tgz {"localRoot":"/home/yellowtent/appsdata/7481caee-b863-4501-8a36-4fb08884505c","layout":[]} errored BoxError: backup-snapshot/app_7481caee-b863-4501-8a36-4fb08884505c exited with code 1 signal null
                at ChildProcess.<anonymous> (/home/yellowtent/box/src/shell.js:122:19)
                at ChildProcess.emit (node:events:518:28)
                at ChildProcess.emit (node:domain:488:12)
                at ChildProcess._handle.onexit (node:internal/child_process:294:12) {
                reason: 'Shell Error',
                details: {},
                code: 1,
                signal: null
                }
                2024-08-10T06:15:21.154Z box:taskworker Task took 919.866 seconds
                2024-08-10T06:15:21.164Z box:tasks setCompleted - 2092: {"result":null,"error":{"stack":"BoxError: Backuptask crashed\n at runBackupUpload (/home/yellowtent/box/src/backuptask.js:164:15)\n at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n at async uploadAppSnapshot (/home/yellowtent/box/src/backuptask.js:361:5)\n at async backupAppWithTag (/home/yellowtent/box/src/backuptask.js:383:5)\n at async fullBackup (/home/yellowtent/box/src/backuptask.js:504:29)","name":"BoxError","reason":"Internal Error","details":{},"message":"Backuptask crashed"}}
                2024-08-10T06:15:21.165Z box:tasks update 2092: {"percent":100,"result":null,"error":{"stack":"BoxError: Backuptask crashed\n at runBackupUpload (/home/yellowtent/box/src/backuptask.js:164:15)\n at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n at async uploadAppSnapshot (/home/yellowtent/box/src/backuptask.js:361:5)\n at async backupAppWithTag (/home/yellowtent/box/src/backuptask.js:383:5)\n at async fullBackup (/home/yellowtent/box/src/backuptask.js:504:29)","name":"BoxError","reason":"Internal Error","details":{},"message":"Backuptask crashed"}}
                BoxError: Backuptask crashed
                at runBackupUpload (/home/yellowtent/box/src/backuptask.js:164:15)
                at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
                at async uploadAppSnapshot (/home/yellowtent/box/src/backuptask.js:361:5)
                at async backupAppWithTag (/home/yellowtent/box/src/backuptask.js:383:5)
                at async fullBackup (/home/yellowtent/box/src/backuptask.js:504:29)

                1 Reply Last reply
                1
                • W Offline
                  W Offline
                  Wenhardt
                  wrote on last edited by
                  #8

                  I've been running into the same error as @dellis recently and I also use Backblaze B2. I even tried switching to rsync and that didn't fix the issue. I haven't been able to back up at all.

                  This started before v8.02.

                  1 Reply Last reply
                  0
                  • D Offline
                    D Offline
                    Dont-Worry
                    wrote on last edited by
                    #9

                    Again today. And i changed the S3 from AWS to Backblaze. Manual backup is working but automatic doesn't work. But since the change have been done, it is like automatic update doesn't trigger all the time.. (The successful backup has been triggered by me manualy).

                    image.png

                    Full logs of the last automatic failed backup (from today).

                    Aug 14 04:04:12 box:backupformat/tgz addToPack: added ./data/data/admin/files/EM/M1-S2/Rapport d'Activité/Rapport d'Activité n°2.docx file
Aug 14 04:04:12 box:backupformat/tgz tarPack: processing /mnt/volumes/6e6d77d1ac41447da93a95677f20c922/Drive/data/admin/files/IA
Aug 14 04:04:12 box:backupformat/tgz addToPack: added ./data/data/admin/files/IA/Ressources directory
Aug 14 04:04:12 box:backupformat/tgz tarPack: processing /mnt/volumes/6e6d77d1ac41447da93a95677f20c922/Drive/data/admin/files/IA/Ressources
Aug 14 04:04:12 box:backupformat/tgz addToPack: added ./data/data/admin/files/IA/Ressources/SOP pour Vérifier l'Activité d'une Application sur GitHub.docx file
Aug 14 04:04:12 box:backupformat/tgz tarPack: processing /mnt/volumes/6e6d77d1ac41447da93a95677f20c922/Drive/data/admin/files/Perso
Aug 14 04:04:12 box:backupformat/tgz addToPack: added ./data/data/admin/files/Perso/Articles A Acheter directory
Aug 14 04:04:12 box:backupformat/tgz addToPack: added ./data/data/admin/files/Perso/Cadeaux Idées directory
Aug 14 04:04:12 box:backupformat/tgz addToPack: added ./data/data/admin/files/Perso/Casquettes directory
Aug 14 04:04:12 box:backupformat/tgz addToPack: added ./data/data/admin/files/Perso/Dress 15-06-24 directory
Aug 14 04:04:12 box:backupformat/tgz addToPack: added ./data/data/admin/files/Perso/Elle.docx file
Aug 14 04:04:12 box:backupformat/tgz addToPack: added ./data/data/admin/files/Perso/Jeux Vidéos directory
Aug 14 04:04:12 box:backupformat/tgz addToPack: added ./data/data/admin/files/Perso/Logo Propal 2 A-One.png file
Aug 14 04:04:13 box:storage/s3 Upload progress: {"loaded":3221225472,"part":2,"key":"snapshot/app_370be07e-c281-4d35-95a1-5c9984f72872.tar.gz.enc"}
Aug 14 04:04:13 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 4539M@44MBps (drive.example.com)"}
Aug 14 04:04:14 box:backupformat/tgz addToPack: added ./data/data/admin/files/Perso/Monologue Rayane Insta.mp4 file
Aug 14 04:04:14 box:backupformat/tgz addToPack: added ./data/data/admin/files/Perso/Musiques directory
Aug 14 04:04:23 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 5009M@47MBps (drive.example.com)"}
Aug 14 04:04:33 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 5400M@39MBps (drive.example.com)"}
Aug 14 04:04:43 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 5860M@46MBps (drive.example.com)"}
Aug 14 04:04:53 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 6144M@28MBps (drive.example.com)"}
Aug 14 04:04:53 box:storage/s3 Upload progress: {"loaded":4294967296,"part":5,"key":"snapshot/app_370be07e-c281-4d35-95a1-5c9984f72872.tar.gz.enc"}
Aug 14 04:05:03 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 6144M@0MBps (drive.example.com)"}
Aug 14 04:05:13 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 6144M@0MBps (drive.example.com)"}
Aug 14 04:05:19 box:storage/s3 Upload progress: {"loaded":4294967296,"part":5,"key":"snapshot/app_370be07e-c281-4d35-95a1-5c9984f72872.tar.gz.enc"}
Aug 14 04:05:23 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 6144M@0MBps (drive.example.com)"}
Aug 14 04:05:33 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 6144M@0MBps (drive.example.com)"}
Aug 14 04:05:34 box:storage/s3 Upload progress: {"loaded":4294967296,"part":1,"key":"snapshot/app_370be07e-c281-4d35-95a1-5c9984f72872.tar.gz.enc"}
Aug 14 04:05:34 box:storage/s3 Upload progress: {"loaded":5368709120,"part":4,"key":"snapshot/app_370be07e-c281-4d35-95a1-5c9984f72872.tar.gz.enc"}
Aug 14 04:05:44 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 6144M@0MBps (drive.example.com)"}
Aug 14 04:05:52 box:storage/s3 Upload progress: {"loaded":5368709120,"part":5,"key":"snapshot/app_370be07e-c281-4d35-95a1-5c9984f72872.tar.gz.enc"}
Aug 14 04:05:54 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 6583M@44MBps (drive.example.com)"}
Aug 14 04:06:04 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 7038M@46MBps (drive.example.com)"}
Aug 14 04:06:14 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 7420M@38MBps (drive.example.com)"}
Aug 14 04:06:23 box:storage/s3 Upload progress: {"loaded":5368709120,"part":5,"key":"snapshot/app_370be07e-c281-4d35-95a1-5c9984f72872.tar.gz.enc"}
Aug 14 04:06:24 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 7891M@47MBps (drive.example.com)"}
Aug 14 04:06:34 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 8192M@30MBps (drive.example.com)"}
Aug 14 04:06:44 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 8192M@0MBps (drive.example.com)"}
Aug 14 04:06:54 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 8192M@0MBps (drive.example.com)"}
Aug 14 04:07:04 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 8192M@0MBps (drive.example.com)"}
Aug 14 04:07:14 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 8192M@0MBps (drive.example.com)"}
Aug 14 04:07:16 box:storage/s3 Upload progress: {"loaded":6442450944,"part":6,"key":"snapshot/app_370be07e-c281-4d35-95a1-5c9984f72872.tar.gz.enc"}
Aug 14 04:07:24 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 8435M@24MBps (drive.example.com)"}
Aug 14 04:07:34 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 8894M@46MBps (drive.example.com)"}
Aug 14 04:07:43 box:storage/s3 Upload progress: {"loaded":7516192768,"part":8,"key":"snapshot/app_370be07e-c281-4d35-95a1-5c9984f72872.tar.gz.enc"}
Aug 14 04:07:44 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 9216M@32MBps (drive.example.com)"}
Aug 14 04:07:54 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 9216M@0MBps (drive.example.com)"}
Aug 14 04:08:01 box:storage/s3 Upload progress: {"loaded":7516192768,"part":5,"key":"snapshot/app_370be07e-c281-4d35-95a1-5c9984f72872.tar.gz.enc"}
Aug 14 04:08:04 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 9217M@0MBps (drive.example.com)"}
Aug 14 04:08:14 box:storage/s3 Upload progress: {"loaded":7516192768,"part":8,"key":"snapshot/app_370be07e-c281-4d35-95a1-5c9984f72872.tar.gz.enc"}
Aug 14 04:08:14 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 9685M@47MBps (drive.example.com)"}
Aug 14 04:08:24 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 10143M@46MBps (drive.example.com)"}
Aug 14 04:08:34 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 10240M@10MBps (drive.example.com)"}
Aug 14 04:08:44 box:storage/s3 Upload progress: {"loaded":7516192768,"part":8,"key":"snapshot/app_370be07e-c281-4d35-95a1-5c9984f72872.tar.gz.enc"}
Aug 14 04:08:44 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 10240M@0MBps (drive.example.com)"}
Aug 14 04:08:54 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 10240M@0MBps (drive.example.com)"}
Aug 14 04:09:04 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 10240M@0MBps (drive.example.com)"}
Aug 14 04:09:05 box:storage/s3 Upload progress: {"loaded":8589934592,"part":7,"key":"snapshot/app_370be07e-c281-4d35-95a1-5c9984f72872.tar.gz.enc"}
Aug 14 04:09:14 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 10240M@0MBps (drive.example.com)"}
Aug 14 04:09:24 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 10554M@31MBps (drive.example.com)"}
Aug 14 04:09:32 box:storage/s3 Upload progress: {"loaded":9663676416,"part":9,"key":"snapshot/app_370be07e-c281-4d35-95a1-5c9984f72872.tar.gz.enc"}
Aug 14 04:09:34 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 11023M@47MBps (drive.example.com)"}
Aug 14 04:09:44 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 11416M@39MBps (drive.example.com)"}
Aug 14 04:09:54 box:tasks update 3103: {"percent":28.450980392156865,"message":"Uploading backup 11864M@45MBps (drive.example.com)"}
Aug 14 04:09:59 box:storage/s3 Upload progress: {"loaded":10737418240,"part":10,"key":"snapshot/app_370be07e-c281-4d35-95a1-5c9984f72872.tar.gz.enc"}
Jan 01 00:00:00 node:events:496
[no timestamp]  throw er; // Unhandled 'error' event
[no timestamp]  ^
[no timestamp] 
[no timestamp]  write EPIPE
[no timestamp]  at WriteWrap.onWriteComplete [as oncomplete] (node:internal/stream_base_commons:94:16)
[no timestamp]  'error' event on TLSSocket instance at:
[no timestamp]  at emitErrorNT (node:internal/streams/destroy:169:8)
[no timestamp]  at emitErrorCloseNT (node:internal/streams/destroy:128:3)
[no timestamp]  at process.processTicksAndRejections (node:internal/process/task_queues:82:21) {
[no timestamp]  errno: -32,
[no timestamp]  code: 'EPIPE',
[no timestamp]  syscall: 'write'
[no timestamp]  }
[no timestamp] 
[no timestamp]  v20.12.2
Aug 14 04:09:59 box:shell backup-snapshot/app_370be07e-c281-4d35-95a1-5c9984f72872: /usr/bin/sudo -S -E --close-from=4 /home/yellowtent/box/src/scripts/backupupload.js snapshot/app_370be07e-c281-4d35-95a1-5c9984f72872 tgz {"localRoot":"/home/yellowtent/appsdata/370be07e-c281-4d35-95a1-5c9984f72872","layout":[{"localDir":"/mnt/volumes/6e6d77d1ac41447da93a95677f20c922/Drive","remoteDir":"data"}]} errored BoxError: backup-snapshot/app_370be07e-c281-4d35-95a1-5c9984f72872 exited with code 1 signal null
[no timestamp]  at ChildProcess.<anonymous> (/home/yellowtent/box/src/shell.js:122:19)
[no timestamp]  at ChildProcess.emit (node:events:518:28)
[no timestamp]  at ChildProcess.emit (node:domain:488:12)
[no timestamp]  at ChildProcess._handle.onexit (node:internal/child_process:294:12) {
[no timestamp]  reason: 'Shell Error',
[no timestamp]  details: {},
[no timestamp]  code: 1,
[no timestamp]  signal: null
[no timestamp]  }
Aug 14 04:09:59 box:taskworker Task took 598.935 seconds
Aug 14 04:09:59 box:tasks setCompleted - 3103: {"result":null,"error":{"stack":"BoxError: Backuptask crashed\n at runBackupUpload (/home/yellowtent/box/src/backuptask.js:164:15)\n at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n at async uploadAppSnapshot (/home/yellowtent/box/src/backuptask.js:361:5)\n at async backupAppWithTag (/home/yellowtent/box/src/backuptask.js:383:5)\n at async fullBackup (/home/yellowtent/box/src/backuptask.js:504:29)","name":"BoxError","reason":"Internal Error","details":{},"message":"Backuptask crashed"}}
Aug 14 04:09:59 box:tasks update 3103: {"percent":100,"result":null,"error":{"stack":"BoxError: Backuptask crashed\n at runBackupUpload (/home/yellowtent/box/src/backuptask.js:164:15)\n at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n at async uploadAppSnapshot (/home/yellowtent/box/src/backuptask.js:361:5)\n at async backupAppWithTag (/home/yellowtent/box/src/backuptask.js:383:5)\n at async fullBackup (/home/yellowtent/box/src/backuptask.js:504:29)","name":"BoxError","reason":"Internal Error","details":{},"message":"Backuptask crashed"}}
[no timestamp]  Backuptask crashed
[no timestamp]  at runBackupUpload (/home/yellowtent/box/src/backuptask.js:164:15)
[no timestamp]  at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
[no timestamp]  at async uploadAppSnapshot (/home/yellowtent/box/src/backuptask.js:361:5)
[no timestamp]  at async backupAppWithTag (/home/yellowtent/box/src/backuptask.js:383:5)
[no timestamp]  at async fullBackup (/home/yellowtent/box/src/backuptask.js:504:29)
                    1 Reply Last reply
                    0
                    • K Offline
                      K Offline
                      kubasbimbas
                      wrote on last edited by
                      #10

                      I have noticed that the backup issue affects also the app updates, as the app is backed up before it is updated. Last night the Immich app started scheduled update 2 times from v1.68.1, but never updated to v1.69.0. I have then started the update manually this morning and it was completed.

                      Capture.PNG

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                        joseph Staff
                        replied to kubasbimbas on last edited by
                        #11

                        @kubasbimbas that is expected, apps are always backed up before an update. if backups fails, the update will abort and go back to previous version .

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                          kubasbimbas
                          wrote on last edited by
                          #12

                          @joseph I have verified that the app data were uploaded to the backup backend. Let's wait for tonight scheduled update to v1.69.1.

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                          • girishG Offline
                            girishG Offline
                            girish Staff
                            wrote on last edited by
                            #13

                            Just looked into this. I think there is a regression in Cloudron 8. We fixed the backup cleaner to work properly but in the process it cleans up the backup entry in the database that is being created. https://git.cloudron.io/cloudron/box/-/commit/9704eefc21af313a4239e74999186ae44a43ed46 is the fix for that. @kubasbimbas can you try that one line change? You have to add that line to the file /home/yellowtent/box/src/backupcleaner.js on the server . No need to restart anything after applying the patch.

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                              Dont-Worry
                              replied to girish on last edited by
                              #14

                              @girish Hi,

                              What do I have to do to fix it ? I don't understand what I have to do with the git link you sent.

                              Thanks

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                              • girishG Offline
                                girishG Offline
                                girish Staff
                                wrote on last edited by
                                #15

                                @Dont-Worry no worries. if you send us a mail to support@cloudron.io , we can apply the patch on your server . (We debugged the issue on somebody's server, but we cannot match forum username and support requests... If you had sent us a mail ealier, we already patched your server)

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                                  kubasbimbas
                                  wrote on last edited by
                                  #16

                                  @girish You patched my server. I confirm that automatic Cloudron backup as well as app update worked correctly. Thank you for your support.

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                                  • potemkin_aiP Offline
                                    potemkin_aiP Offline
                                    potemkin_ai
                                    wrote on last edited by
                                    #17

                                    Same here on multiple servers backing up against S3. What's an ETA for the hotfix release?

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                                    • girishG Offline
                                      girishG Offline
                                      girish Staff
                                      wrote on last edited by
                                      #18

                                      @potemkin_ai we will make a 8.0.4 next week .

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                                      • girishG girish has marked this topic as solved on
                                      • potemkin_aiP Offline
                                        potemkin_aiP Offline
                                        potemkin_ai
                                        wrote on last edited by
                                        #19

                                        If that's not too much, I would appreciate if you could ping this thread, once the new version released.

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                                        • girishG Offline
                                          girishG Offline
                                          girish Staff
                                          wrote on last edited by
                                          #20

                                          @potemkin_ai is out now

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