Cloudron Forum

Hello @aurelien-c Did this resolve itself or do you need further assistance?

Hello @LoudLemur If this happens again, could you please pinpoint the time and save the box.log or even better the output of cloudron-support --send-diagnostics so I can look further into it.

Thank you @laurent I'll try something like that.

@LoudLemur (Going by the topic subject), if the error is related to PTR record, then the solution is not correct. The PTR record is set by your VPS provider and not by your DNS provider PTR record goes by many names - Reverse DNS, rDNS, PTR. Unlike "forward" DNS which looks up something based on the domain name, a "reverse" DNS looks up based on the IP address. And who owns the IP address? The VPS provider. So, you have to change it there. This means that to fix PTR record issue, you have to fix this in SSDnodes and not in Porkbun or whatever name server you have. If SSDnodes, does not let you set PTR record, you have to ask them by raising a support ticket. More information at https://docs.cloudron.io/email/#ptr-record