SoGo login issues after new deployment

[True]

Hi! I am looking for some clarification related to the documentation found in https://docs.cloudron.io/apps/sogo/#login

The manual states: "SOGo only works with mailbox accounts on the Cloudron. Login using the full email address including the domain as the username."

I tried using the email address defined in Cloudron Dashboard → Profile → Primary address and the associated password which you can access the dashboard with.
I also tried to create separate users to test out what the issue might be, but no dice.

I am not sure how to "include the domain as username" Can you give me an example for the full process? I must be missing something.

[robi]

Isn't your profile address hosted elsewhere?

Only Cloudron hosted users on Cloudron hosted domains will work in apps hosted by Cloudron.

[girish]

@True said in SoGo login issues after new deployment:

I tried using the email address defined in Cloudron Dashboard → Profile → Primary address and the associated password which you can access the dashboard with.

SOGo only works in conjunction with Cloudron mail server. Are you using Cloudron Mail? https://docs.cloudron.io/email/#setup

[True]

SOLVED:
I wasn't using my Cloudron instance as mail server. I have some ISP issues with inbound email so I try to avoid cloudron mailbox for now. The good news is that for the SoGO login doesn't need a fully working mailbox just an existing one. The domain mentioned in the manual is the dns domain(!!)

Anyways the steps which fixed the issue:

For this example let's assume your domain is hostedservice.page and we will create a mailbox james@hostedservice.page

• Go to Cloudron Dashboard
• Under profile select "Email"
• Edit the domain of your choice which in our case is hostedservice.page, where you want to host the mailbox. You'll find it under Domains → Domain → Actions → Edit
• Under Email configuration hostedservice.page you'll find Mailboxes
• Click on Add and select a name like "james" and assign a cloudron "owner" as the Cloudron dashboard user account who will own the mailbox.
• Click on the created mailbox and you will see something like james@hostedservice.page
• Go back to SoGO and use the mailbox username james@hostedservice.page and the cloudron user password
• You are in. That's all.

Thanks for the help!