IMAP email fetching is not detecting new messages since latest Chatwoot update

[jfrere]

Email fetching task is properly connecting to the IMAP inbox, it detects some old messages, but not the new ones.

This happened since the upgrade from 1.24.1 -> 1.24.2

Cloudron app version: 1.24.2
Chatwoot upstreamVersion: 3.5.2

[girish]

I was going to ask you to report this upstream but looks you already have, thanks!

https://github.com/chatwoot/chatwoot/issues/8829

[jfrere]

Yes I did, but it might be an Cloudron package issue.

[girish]

Do you see any errors in the logs for IMAP fetch?

[jfrere]

No, that's the problem. Here's an extract from the log.

Feb 01 12:52:03I, [2024-02-01T11:52:03.766953 #15] INFO -- : [ActiveJob] [Inboxes::FetchImapEmailsJob] [b8b36699-9d99-4559-bf21-1fadd7adc5c1] [IMAP::FETCH_EMAIL_SERVICE] Fetching mails from @.ch, found 5.

It found 5 emails. If I send an email to this mailbox, it doesn't found 6 emails. Stuck at 5.

[jfrere]

They're working on it...
https://github.com/chatwoot/chatwoot/pull/8833/files

But meanwhile, the chatwoot mail inboxes are unusable. That's really annoying.

[jfrere]

As this problem persist despite the upgrade to release 3.6, I've looked for a suitable alternative. Installed Crisp, https://crisp.chat
For 95$ / year, you've got a much better software that is suitable replacement for :
Chatwoot
Mautic
Uptime Kuma
Docuwiki
Bot

[girish]

You mean 95/month ? Or did I misread https://crisp.chat/en/pricing/ ?

It does say the issue is fixed in 3.6 though - https://github.com/chatwoot/chatwoot/releases/tag/v3.6.0

[jfrere]

Yes, 95$ month sorry. They does 30% if you qualify for their "startup" discount. They also have a free plan, which is free btw. And a pro plan for 25$ per month, unlimited number of agents.

I've noticed they says the issue is fixed on Github, and there's another user says it's still experiencing the issue.