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  3. Can uninstall or install apps. Can't upload files

Can uninstall or install apps. Can't upload files

Scheduled Pinned Locked Moved Solved Support
cloudflaretroubleshooting
11 Posts 4 Posters 1.4k Views 4 Watching
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  • nebulonN Offline
    nebulonN Offline
    nebulon
    Staff
    wrote on last edited by
    #2

    For a start, try to disable all CloudFlare features like proxying and other things for that domain. They have often quite bad side-effects and cause random issues.

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    • D Offline
      D Offline
      dadams-AU
      wrote on last edited by
      #3

      So it's weird. I turned off proxying and even deleted the dns records for the apps. I was able to uninstall one app, but the other two i'm tyring to remove continue to time out. I still cannot upload files to apps that I'm keeping, and I can't access postresql through cli of an app. I still cannot install new apps.

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      • girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #4

        @dadams-AU what is the error ? any error message or screenshots ?

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        • girishG girish marked this topic as a question on
        • D Offline
          D Offline
          dadams-AU
          wrote on last edited by
          #5

          I've been trying to figure this out for days. the only error I get is Timeout of 30000ms exceeded

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          • girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by girish
            #6

            @dadams-AU please contact us at support@cloudron.io . you can also run cloudron-support --troubleshoot to see if it has any hints.

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            • girishG Offline
              girishG Offline
              girish
              Staff
              wrote on last edited by
              #7

              @dadams-AU is this still a problem?

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              • V Offline
                V Offline
                vividly8450
                wrote on last edited by
                #8

                I'm having a similar issue on a week-old install. Like OP I was using Cloudflare, but never used the tunnel and have since disabled DNS proxying for the Cloudron subdomain. I was previously able to install / uninstall apps. However, starting within the last day or two, launching the app store just spins.

                I have logged out, rebooted, launched a new private browser window, no dice.

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                • nebulonN Offline
                  nebulonN Offline
                  nebulon
                  Staff
                  wrote on last edited by
                  #9

                  Any error in the browser console logs or server logs?

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                  • girishG Offline
                    girishG Offline
                    girish
                    Staff
                    wrote on last edited by
                    #10

                    I would also check Services -> unbound status and cloudron-support --troubleshoot output.

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                    • V Offline
                      V Offline
                      vividly8450
                      wrote on last edited by
                      #11

                      I didn't uncover the cause, but I believe it was related to the VM running out of disk space. I wound up reinstalling.

                      I let a large upload job run unattended and wound up completely filling the drive on the VM running Cloudron. I then cleared about 100 GB, rebooted for good measure, resized the partition using parted, expanded the filesystem, rebooted again, and let it run normally for a few days. That's when I noticed I couldn't install any new apps. I suspect that either the partition / filesystem resize or the disk being full broke something internally.

                      In hindsight I wish I had taken the time to dig into the logs a little more and see what was happening. But this is likely a direct result of my unusual environment fault.

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                      • girishG girish has marked this topic as solved on
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