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  3. Error when uninstalling app

Error when uninstalling app

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dnsnamecheap
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    • M Offline
      M Offline
      Muhanand
      wrote on last edited by girish
      #1

      Hello, every time I try to uninstall Synapse I get the following error
      Error : External Error - Invalid request IP: [homeIP]
      I tried to uninstall it while connected to the homeIP (using DNS to access it internally)
      tried using VPN as well same error. App data seems to be removed, but can't reinstall without full deletion

      Thank you, Muhannad

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      • girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by girish
        #2

        @Muhanand Most likely you are using namecheap or some other DNS provider. The namecheap API keys are whitelisted by IP address. You have to add your home server IP to that API key.

        You can also switch the Domain provider to manual/noop and the uninstall will go through.

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        • M Offline
          M Offline
          Muhanand
          wrote on last edited by
          #3

          That fixed it, the home IP wasn't whitelisted. Thanks for your help

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