how to fix compatibility issue after cloudron update with guacamole

[aqeelzakir1]

Issue with compatibility of guacamole updated version.

let me explain you well, i have a ubuntu server install where i setup cloudron. 2 days ago i am facing an issue with guacamole server whene i have intall all desktop server and i see this error on my rdp
The connection has been closed because the server is taking too long to respond. This is usually caused by network problems, such as a spotty wireless signal, or slow network speeds. Please check your network connection and try again or contact your system administrator.

i checked cloud Ron app where i see a notification about update cloudron and reboot.
i update cloudron and reboot after 3 minutes work i am again facing same issue .

i think the issue is with compatibility of guacamole server due to update .

can you help me to sort out the problem

[girish]

I guess the error message you have pasted is from the RDP ? In the Cloudron dashboard, is guacamole running? If it's running, can you check the logs for any errors? Nothing has changed in the Cloudron 7.7. to affect guacamole.

[aqeelzakir1]

• this is the log of cloudron, can you find the error

[girish]

@aqeelzakir1 we need the app logs - https://docs.cloudron.io/apps/#log-viewer

[aqeelzakir1]

• i will send you log, this is old log when i was try to update the app again, still in progress

[aqeelzakir1]

can you find out the issue from docker log ?

[girish]

@aqeelzakir1 said in how to fix compatibility issue after cloudron update with guacamole:

i will send you log, this is old log when i was try to update the app again, still in progress

Did this finish? There is only some guacd error in the logs saying User is not responding. I am not sure what that means.