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wrote on Dec 29, 2024, 11:11 AM last edited by joseph Jan 1, 2025, 11:28 AM
Hi Everyone,
I wanted to reach out to you after recently subscribing to your services. Unfortunately, I made a mistake when activating my test domain for the annual subscription, which has caused some inconvenience.Despite sending several emails to your support team, I haven’t received any responses yet. I’m hoping you can help me with a few questions:
Is it possible to change the domain that was accidentally activated? Would I need to cancel my subscription and would I be eligible for a refund? If so, what is the amount?
Thanks for your help
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Hi! I don't think we have received any support email which would somewhat match your inquiry here. Have you sent it to support@cloudron.io ?
Once we know the details, we can refund or reassign the subscription as you wish.
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Hi Everyone,
I wanted to reach out to you after recently subscribing to your services. Unfortunately, I made a mistake when activating my test domain for the annual subscription, which has caused some inconvenience.Despite sending several emails to your support team, I haven’t received any responses yet. I’m hoping you can help me with a few questions:
Is it possible to change the domain that was accidentally activated? Would I need to cancel my subscription and would I be eligible for a refund? If so, what is the amount?
Thanks for your help
wrote on Dec 30, 2024, 4:44 PM last edited by@iamthemediagit it also might help to detail what steps you took to send those several emails and to what destination since they apparently were not received as intended.
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