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SOLVED Update 2.1 Stuck at "Downloading and installing new version"

  • The Cloudron update from 2.0.1 to 2.1 (or 2.1.1?) stays stuck at "Downloading and installing new version" for 12+ hours (at which time I reboot the server so I can get the dashboard back). It has done this at least 3 days in a row. I have only around 40GB on the server. The server seems to work fine, other than this update issue.

    Any advice on how to proceed? I have a Pro subscription, if that makes any difference on how to proceed (automatic updates, etc).

  • Staff

    @FTLAUDMAN can you check if you are hitting . Also which vps provider are you using?

    If that doesn't work, can you add our support keys and we can take a look.

  • Staff

    @FTLAUDMAN If you check journalctl -fa and it shows something like below over and over again:

    The following packages have unmet dependencies:
     docker-ce : Depends: libseccomp2 (>= 2.3.0) but 2.2.3-3ubuntu3 is to be installed
    E: Unable to correct problems, you have held broken packages.

    To fix:

    apt update

    You might have to run the above command a couple of times since it might says it cannot get the lock. Once the update is done, it should update automatically.

  • @girish Thanks for the helpful suggestions. I haven't had a chance to try this yet, but I should have time after work. I am using a dedicated server (8 core, 16GB RAM, 250GB SSD) running Ubuntu 16.04 through

  • @girish The update worked! The first steps didn't work for me, but the apt update did the trick. Thank you!