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  1. Cloudron Forum
  2. Nextcloud
  3. NextCloud Email client cannot be setup.

NextCloud Email client cannot be setup.

Scheduled Pinned Locked Moved Solved Nextcloud
nextcloudemail
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    • BerylliumB Offline
      BerylliumB Offline
      Beryllium
      wrote on last edited by girish
      #1

      When trying to setup the NextCloud email client, the process fails with the following error:

      Error while creating the account: Creating account failed: Server does not support TLS connections.

      In manual configuration IMAP host is set to port 993 with SSL/TLS and SMTP is set to port 587 with STARTTLS as per documentation.

      On the server, both ports 993 and 587 are open with netstat output

      tcp6 0 0 :::993 :::* LISTEN
      tcp6 0 0 :::587 :::* LISTEN

      In reveiwing the issue, I discovered NextCloud doesn't support any thing but TLS1, does Cloudron only use TLS1.2?

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      • BerylliumB Offline
        BerylliumB Offline
        Beryllium
        wrote on last edited by
        #2

        I overlooked the closed tickets on Cloudron's NextCloud git repo. Setting the SMTP server to port 25 without encryption solved the issue as per the suggestion in this thread.

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        • girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by
          #3

          Also, it is safe to disable encryption since the communication is internal to the VM.

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          • girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by
            #4

            In case, you find this post by search, there is doc on how to set this up here - https://cloudron.io/documentation/apps/nextcloud/#email

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