Postmark - Pricing Changes

[crazybrad]

I have been a big proponent of Postmark as a transactional and marketing email service for Cloudronites (we are using Postmark to send 100% of outbound emails from our Cloudron email accounts). A recent communication about pricing changes caused a lot of stress, including big delays in receiving a response from customer service. But in the end, they did the right thing by a long-term customer and as a result, they will continue to remain a valued vendor for the foreseeable future.

If you need to contact support, please be aware that they are overwhelmed with tickets and doing their best to respond. They are usually very responsive and this is not a normal situation. I decided to post this so that other existing customers are aware of what is going on and prevent others from jumping to the wrong conclusion about a trusted vendor.

[p44]

@crazybrad after years of frozen prices I think it's more than normal that they increased prices.

I thought they had increased them more, instead the increase was fair, if compared to the excellent quality of the service they provide and the efficiency of their help desk. Look for example at other providers like Mailchimp that in the last few years have done everything they wanted, even to old customers, with changes that increased prices dramatically.

So, totally agree with your point of view, @crazybrad

[crazybrad]

@p44 And your point about the quality is really important. Their delivery information has helped me win many arguments about "never receiving your email". Now I can prove that it was delivered to your inbox provider, and if lucky, even if when the recipient opens it.

[girish]

welp, we are a postmark customer. what are these pricing changes you talk about?

[girish]

nothing in https://postmarkapp.com/blog/ atleast. maybe we were supposed to get some email?

[crazybrad]

@girish I received an email. I believe the new pricing is on their website.

[p44]

@girish Yes, they sent an email few days ago, maybe your account won't be affected?

[p44]

@crazybrad this is a great point... when they say "never receiving your email"... you can see if is true or not

[nebulon]

Yes we also got a pricing change, however given the service they have provided for years now, the increase from 10Eur to 12Eur per month in our case for Cloudron's transactional emails is very acceptable.

[crazybrad]

@nebulon . Agreed. Also, additional cost for extended retention of logs (up to 1 year) is reasonable.

[p44]

@nebulon Yes, is very acceptable...