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  1. Cloudron Forum
  2. Matrix (Synapse/Element)
  3. Help needed.. Matrix-Element Server

Help needed.. Matrix-Element Server

Scheduled Pinned Locked Moved Matrix (Synapse/Element)
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    • N Offline
      N Offline
      Netboss
      wrote last edited by
      #1

      I've been trying to set up my own Matrix server on the new one for a few weeks now.
      What seems to be running is:
      Matrix
      Element-Web
      Coturn
      slyde
      Synapse Admin...

      What's not working is Element Call....
      No matter what I do, I can't get it to work...

      Is anyone here who might have a little time to set this up for me?
      System: Ubuntu 24

      The server is configured so that all services run under subdomains except for Element-Web, which is accessible under the main domain.

      The server can also be completely reinstalled if someone has their own system...

      I'm desperate, unfortunately.

      This is a private project, and we want to use it for our family.

      Best wishes from Germany

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      • jdaviescoatesJ Offline
        jdaviescoatesJ Offline
        jdaviescoates
        wrote last edited by
        #2

        Are you using Cloudron? Sounds to me like perhaps not?

        I use Cloudron with Gandi & Hetzner

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        • humptydumptyH Offline
          humptydumptyH Offline
          humptydumpty
          wrote last edited by humptydumpty
          #3

          I can't get Element call to work either, reliably that is. I use it only for chat. Even chat notifications fail to deliver sometimes, but mostly for one specific room (family room) that has more than 2 members. I quadruple checked the room settings, it's not that. 🤷

          BTW, it's the same issue with Element and Element X apps on iOS. Sometimes I get double notification with Element X. WEIRD!

          jdaviescoatesJ 1 Reply Last reply
          1
          • humptydumptyH humptydumpty

            I can't get Element call to work either, reliably that is. I use it only for chat. Even chat notifications fail to deliver sometimes, but mostly for one specific room (family room) that has more than 2 members. I quadruple checked the room settings, it's not that. 🤷

            BTW, it's the same issue with Element and Element X apps on iOS. Sometimes I get double notification with Element X. WEIRD!

            jdaviescoatesJ Offline
            jdaviescoatesJ Offline
            jdaviescoates
            wrote last edited by
            #4

            @humptydumpty said in Help needed.. Matrix-Element Server:

            it's the same issue with Element and Element X apps on iOS. Sometimes I get double notification with Element X. WEIRD!

            But afaik you can't even use Element X with Cloudron Matrix yet as we've waiting on adding the new Matrix Authentication Server MAS which X requires

            I use Cloudron with Gandi & Hetzner

            BrutalBirdieB 1 Reply Last reply
            1
            • jdaviescoatesJ jdaviescoates

              @humptydumpty said in Help needed.. Matrix-Element Server:

              it's the same issue with Element and Element X apps on iOS. Sometimes I get double notification with Element X. WEIRD!

              But afaik you can't even use Element X with Cloudron Matrix yet as we've waiting on adding the new Matrix Authentication Server MAS which X requires

              BrutalBirdieB Offline
              BrutalBirdieB Offline
              BrutalBirdie
              Partner
              wrote last edited by
              #5

              @jdaviescoates
              I am using Element X with my Cloudron Matrix with no issues 🤨 (note* not using the call function whatsoever).

              Not using LDAP/OIDC wanted dedicated accounts for my matrix, so maybe that is why I have no issues at all 🤔

              Like my work? Consider donating a drink. Cheers!

              jdaviescoatesJ humptydumptyH 2 Replies Last reply
              2
              • BrutalBirdieB BrutalBirdie

                @jdaviescoates
                I am using Element X with my Cloudron Matrix with no issues 🤨 (note* not using the call function whatsoever).

                Not using LDAP/OIDC wanted dedicated accounts for my matrix, so maybe that is why I have no issues at all 🤔

                jdaviescoatesJ Offline
                jdaviescoatesJ Offline
                jdaviescoates
                wrote last edited by
                #6

                @BrutalBirdie said in Help needed.. Matrix-Element Server:

                @jdaviescoates
                I am using Element X with my Cloudron Matrix with no issues 🤨 (note* not using the call function whatsoever).

                Ah, interesting!

                Not using LDAP/OIDC wanted dedicated accounts for my matrix, so maybe that is why I have no issues at all 🤔

                I'd guess so.

                I use Cloudron with Gandi & Hetzner

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                • BrutalBirdieB BrutalBirdie

                  @jdaviescoates
                  I am using Element X with my Cloudron Matrix with no issues 🤨 (note* not using the call function whatsoever).

                  Not using LDAP/OIDC wanted dedicated accounts for my matrix, so maybe that is why I have no issues at all 🤔

                  humptydumptyH Offline
                  humptydumptyH Offline
                  humptydumpty
                  wrote last edited by
                  #7

                  @jdaviescoates I installed Element X the moment I heard about it. It logged in fine and ran both apps on my phone for a while.

                  @BrutalBirdie I think that's the root of my issues now that you mention it. I migrated my Synapse to another Cloudron a while back, app only and not the CR users. Luckily, I just had to reset the password to get it working again, but things definitely aren't wired right in the backend. I have too many work related room that I don't want to lose, hence the procrastination of setting up a new Synapse.

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