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  1. Cloudron Forum
  2. Matrix (Synapse/Element)
  3. Help needed.. Matrix-Element Server

Help needed.. Matrix-Element Server

Scheduled Pinned Locked Moved Matrix (Synapse/Element)
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  • N Offline
    N Offline
    Netboss
    wrote on last edited by
    #1

    I've been trying to set up my own Matrix server on the new one for a few weeks now.
    What seems to be running is:
    Matrix
    Element-Web
    Coturn
    slyde
    Synapse Admin...

    What's not working is Element Call....
    No matter what I do, I can't get it to work...

    Is anyone here who might have a little time to set this up for me?
    System: Ubuntu 24

    The server is configured so that all services run under subdomains except for Element-Web, which is accessible under the main domain.

    The server can also be completely reinstalled if someone has their own system...

    I'm desperate, unfortunately.

    This is a private project, and we want to use it for our family.

    Best wishes from Germany

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    • jdaviescoatesJ Offline
      jdaviescoatesJ Offline
      jdaviescoates
      wrote on last edited by
      #2

      Are you using Cloudron? Sounds to me like perhaps not?

      I use Cloudron with Gandi & Hetzner

      1 Reply Last reply
      3
      • humptydumptyH Offline
        humptydumptyH Offline
        humptydumpty
        wrote on last edited by humptydumpty
        #3

        I can't get Element call to work either, reliably that is. I use it only for chat. Even chat notifications fail to deliver sometimes, but mostly for one specific room (family room) that has more than 2 members. I quadruple checked the room settings, it's not that. 🤷

        BTW, it's the same issue with Element and Element X apps on iOS. Sometimes I get double notification with Element X. WEIRD!

        jdaviescoatesJ 1 Reply Last reply
        1
        • humptydumptyH humptydumpty

          I can't get Element call to work either, reliably that is. I use it only for chat. Even chat notifications fail to deliver sometimes, but mostly for one specific room (family room) that has more than 2 members. I quadruple checked the room settings, it's not that. 🤷

          BTW, it's the same issue with Element and Element X apps on iOS. Sometimes I get double notification with Element X. WEIRD!

          jdaviescoatesJ Offline
          jdaviescoatesJ Offline
          jdaviescoates
          wrote on last edited by
          #4

          @humptydumpty said in Help needed.. Matrix-Element Server:

          it's the same issue with Element and Element X apps on iOS. Sometimes I get double notification with Element X. WEIRD!

          But afaik you can't even use Element X with Cloudron Matrix yet as we've waiting on adding the new Matrix Authentication Server MAS which X requires

          I use Cloudron with Gandi & Hetzner

          BrutalBirdieB 1 Reply Last reply
          1
          • jdaviescoatesJ jdaviescoates

            @humptydumpty said in Help needed.. Matrix-Element Server:

            it's the same issue with Element and Element X apps on iOS. Sometimes I get double notification with Element X. WEIRD!

            But afaik you can't even use Element X with Cloudron Matrix yet as we've waiting on adding the new Matrix Authentication Server MAS which X requires

            BrutalBirdieB Offline
            BrutalBirdieB Offline
            BrutalBirdie
            Partner
            wrote on last edited by
            #5

            @jdaviescoates
            I am using Element X with my Cloudron Matrix with no issues 🤨 (note* not using the call function whatsoever).

            Not using LDAP/OIDC wanted dedicated accounts for my matrix, so maybe that is why I have no issues at all 🤔

            Like my work? Consider donating a drink. Cheers!

            jdaviescoatesJ humptydumptyH 2 Replies Last reply
            2
            • BrutalBirdieB BrutalBirdie

              @jdaviescoates
              I am using Element X with my Cloudron Matrix with no issues 🤨 (note* not using the call function whatsoever).

              Not using LDAP/OIDC wanted dedicated accounts for my matrix, so maybe that is why I have no issues at all 🤔

              jdaviescoatesJ Offline
              jdaviescoatesJ Offline
              jdaviescoates
              wrote on last edited by
              #6

              @BrutalBirdie said in Help needed.. Matrix-Element Server:

              @jdaviescoates
              I am using Element X with my Cloudron Matrix with no issues 🤨 (note* not using the call function whatsoever).

              Ah, interesting!

              Not using LDAP/OIDC wanted dedicated accounts for my matrix, so maybe that is why I have no issues at all 🤔

              I'd guess so.

              I use Cloudron with Gandi & Hetzner

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              1
              • BrutalBirdieB BrutalBirdie

                @jdaviescoates
                I am using Element X with my Cloudron Matrix with no issues 🤨 (note* not using the call function whatsoever).

                Not using LDAP/OIDC wanted dedicated accounts for my matrix, so maybe that is why I have no issues at all 🤔

                humptydumptyH Offline
                humptydumptyH Offline
                humptydumpty
                wrote on last edited by
                #7

                @jdaviescoates I installed Element X the moment I heard about it. It logged in fine and ran both apps on my phone for a while.

                @BrutalBirdie I think that's the root of my issues now that you mention it. I migrated my Synapse to another Cloudron a while back, app only and not the CR users. Luckily, I just had to reset the password to get it working again, but things definitely aren't wired right in the backend. I have too many work related room that I don't want to lose, hence the procrastination of setting up a new Synapse.

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