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  3. Service unreachable since last security update

Service unreachable since last security update

Scheduled Pinned Locked Moved Support
troubleshooting
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    • D Offline
      D Offline
      Dont-Worry
      wrote last edited by joseph
      #1

      I've just done the reboot of the server from the notifications hub of cloudron. But since then, all links are unreachable. In the HTOP the apps seems to be running normally. But they are all unreachable from the internet (same as the my.).

      And now in SSH i have Connexion refused.

      I deactivated the firewall, but nothing to do. I still can't access SSH and web pages.

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      • nebulonN Offline
        nebulonN Offline
        nebulon
        Staff
        wrote last edited by
        #2

        Did the IP address maybe change for some reason? Do you have some other way like a virtual terminal provided by your server provider to access the system?

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        • D Offline
          D Offline
          Dont-Worry
          wrote last edited by
          #3

          The IP adress didn't change. And it is OVH so i have SoL.

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          • nebulonN Offline
            nebulonN Offline
            nebulon
            Staff
            wrote last edited by
            #4

            Then I would suggest to first try to get SSH working again to rule out anything Cloudron specific

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            • J Online
              J Online
              joseph
              Staff
              wrote last edited by joseph
              #5

              I am confused. How can you run htop but have no ssh connection ?

              If you can ssh, I would run cloudron-support --troubleshoot

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              • D Offline
                D Offline
                Dont-Worry
                wrote last edited by
                #6

                Firstly, the web interface stopped working after the reboot of the server for ubuntu update via the clourdron button in the notification field. Then I went on HTOP because SSH was working then. And after, the SSH wasn't working anymore.

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                • nebulonN Offline
                  nebulonN Offline
                  nebulon
                  Staff
                  wrote last edited by
                  #7

                  This sounds like something is off with the server connectivity. SSH itself is just just ssh from stock Ubuntu, so that should work regardless of Cloudron components. Maybe you have to contact OVH then

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