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  3. Cloudron 9.0 (beta) bug reports

Cloudron 9.0 (beta) bug reports

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  • WiseMetalheadW WiseMetalhead

    @girish said in Cloudron 9.0 (beta) bug reports:

    which service or set up specifically

    It’s a local provider for me, and there’s no specific configuration for it in Cloudron.
    For convenience, I can create a bucket and send you the access details by email so that you can try to reproduce the issue.
    However, if the problem lies in how this provider implements S3 compatibility, I don’t think it’s worth spending too much time on it.
    Initially, I thought the issue was related to the generic S3 configuration itself.

    girishG Do not disturb
    girishG Do not disturb
    girish
    Staff
    wrote last edited by
    #103

    @WiseMetalhead yeah, our CI tests object storages of DO, AWS, Vultr, Hetzner, minio .

    For convenience, I can create a bucket and send you the access details by email so that you can try to reproduce the issue.

    Yes please, if that's possible, would be great to understand where the problem is. I suspect this issue will get eventually hit by someone.

    WiseMetalheadW 1 Reply Last reply
    0
    • girishG girish

      @WiseMetalhead yeah, our CI tests object storages of DO, AWS, Vultr, Hetzner, minio .

      For convenience, I can create a bucket and send you the access details by email so that you can try to reproduce the issue.

      Yes please, if that's possible, would be great to understand where the problem is. I suspect this issue will get eventually hit by someone.

      WiseMetalheadW Online
      WiseMetalheadW Online
      WiseMetalhead
      translator
      wrote last edited by
      #104

      @girish said in Cloudron 9.0 (beta) bug reports:

      Yes please, if that's possible

      I’ve sent the details from my email address vlishchenko****@gmail.com

      1 Reply Last reply
      0
      • jdaviescoatesJ jdaviescoates

        Have these setting be separated out in Cloudron 9?

        I wanted to turn of Automatic Platform updates, but leave App updates on:

        image.png

        girishG Do not disturb
        girishG Do not disturb
        girish
        Staff
        wrote last edited by
        #105

        @jdaviescoates said in Cloudron 9.0 (beta) bug reports:

        I wanted to turn of Automatic Platform updates, but leave App updates on:

        Not yet, have to look into this in coming releases.

        1 Reply Last reply
        1
        • girishG girish

          I have noticed this on my home server (which does not have a great CPU). The newer backup system adds integrity checks and depending on the CPU power and amount of data this will take more time. Can you tell us CPU info and the how much data you are backing up? If you can tell me how to get an equivalent server (i.e which exact model on netcup), I can test it out directly on that server type.

          robiR Offline
          robiR Offline
          robi
          wrote last edited by
          #106

          @girish Can you simply add another column to the backups page that keeps track of how long each backup ran? Would be very useful!

          Conscious tech

          1 Reply Last reply
          2
          • KubernetesK Kubernetes

            After upgrading to Cloudron 9 I cannot send e-mails with Masquerading-Feature. It got disabled for all Domains, but even after enabling it again, my e-mail client (Apple Mail) still fails to send with another e-mailaddress.

            Logfile of email service:

            Nov 08 20:45:33 [NOTICE] [1BC2F871-D6E6-46D3-888B-3E7A2D3C716D] [core] connect ip=****** port=51653 local_ip=***** local_port=2587
            Nov 08 20:45:34 [INFO] [1BC2F871-D6E6-46D3-888B-3E7A2D3C716D] [dns-list] pass:******.combined.mail.abusix.zone
            Nov 08 20:45:34 [INFO] [1BC2F871-D6E6-46D3-888B-3E7A2D3C716D] [helo.checks] helo_host: smtpclient.apple, pass:bare_ip, dynamic, valid_hostname, host_mismatch, literal_mismatch, fail:rdns_match
            Nov 08 20:45:34 [INFO] [1BC2F871-D6E6-46D3-888B-3E7A2D3C716D] [spf] identity=helo ip=***** domain="smtpclient.apple" mfrom=<postmaster@smtpclient.apple> result=None
            Nov 08 20:45:34 [INFO] [1BC2F871-D6E6-46D3-888B-3E7A2D3C716D] [spf] scope: helo, result: None, domain: smtpclient.apple
            Nov 08 20:45:34 [INFO] [1BC2F871-D6E6-46D3-888B-3E7A2D3C716D] [tls] secured: cipher=ECDHE-ECDSA-AES128-GCM-SHA256 version=TLSv1.2 verified=false
            Nov 08 20:45:34 [INFO] [1BC2F871-D6E6-46D3-888B-3E7A2D3C716D] [core] hook=unrecognized_command plugin=tls function=upgrade_connection params=STARTTLS retval=OK msg=""
            Nov 08 20:45:34 [INFO] [1BC2F871-D6E6-46D3-888B-3E7A2D3C716D] [helo.checks] helo_host: smtpclient.apple, pass:bare_ip, dynamic, valid_hostname, host_mismatch, literal_mismatch, fail:rdns_match
            Nov 08 20:45:34 [INFO] [1BC2F871-D6E6-46D3-888B-3E7A2D3C716D] [cloudron] Authenticated as MYUSER@SOMEDOMAIN.COM
            Nov 08 20:45:34 [INFO] [1BC2F871-D6E6-46D3-888B-3E7A2D3C716D] [core] hook=unrecognized_command plugin=cloudron function=hook_unrecognized_command params=AUTH retval=OK msg=""
            Nov 08 20:45:34 [INFO] [1BC2F871-D6E6-46D3-888B-3E7A2D3C716D.1] [core] hook=mail plugin=cloudron function=authorize_mail_from params=<MASKED@SOMEDOMAIN.COM> retval=DENY msg="Authenticated user MYUSER@SOMEDOMAIN.COM cannot send mail as MASKED@SOMEDOMAIN.COM"
            Nov 08 20:45:34 [NOTICE] [1BC2F871-D6E6-46D3-888B-3E7A2D3C716D.1] [core] sender <MASKED@SOMEDOMAIN.COM> code=DENY msg="Authenticated user MYUSER@SOMEDOMAIN.COM cannot send mail as MASKED@SOMEDOMAIN.COM"
            Nov 08 20:45:34 [NOTICE] [1BC2F871-D6E6-46D3-888B-3E7A2D3C716D.1] [core] disconnect ip=***** rdns=****.t-ipconnect.de helo=smtpclient.apple relay=Y early=N esmtp=Y tls=Y pipe=N errors=0 txns=1 rcpts=0/0/0 msgs=0/0/0 bytes=0 lr="550 Authenticated user MYUSER@SOMEDOMAIN.COM cannot send mail as MASKED@SOMEDOMAIN.COM" time=1.764
            
            girishG Do not disturb
            girishG Do not disturb
            girish
            Staff
            wrote last edited by
            #107

            @Kubernetes said in Cloudron 9.0 (beta) bug reports:

            After upgrading to Cloudron 9 I cannot send e-mails with Masquerading-Feature

            Thanks for reporting! Indeed that flag is inverted! I have fixed the UI text.

            Workaround: If you disable it there, I think you will see that masquerading works.

            1 Reply Last reply
            2
            • girishG Do not disturb
              girishG Do not disturb
              girish
              Staff
              wrote last edited by girish
              #108

              @robi this info is there in Backup -> Info dialog (in the global backups). But just noticed it's missing in the App -> Backup -> Info dialog. Will add it there as well.

              robiR 2 Replies Last reply
              1
              • girishG girish

                @robi this info is there in Backup -> Info dialog (in the global backups). But just noticed it's missing in the App -> Backup -> Info dialog. Will add it there as well.

                robiR Offline
                robiR Offline
                robi
                wrote last edited by
                #109

                @girish Oh, I would have never thought to look there. I think there are too many things hidden in the 3dots menus. I'd like to see the duration in the system backups list, we don't need the long form Date column there. Can we tighten that up?

                Conscious tech

                1 Reply Last reply
                0
                • girishG girish

                  @robi this info is there in Backup -> Info dialog (in the global backups). But just noticed it's missing in the App -> Backup -> Info dialog. Will add it there as well.

                  robiR Offline
                  robiR Offline
                  robi
                  wrote last edited by
                  #110

                  @girish what is the first column described by the file cabinet/box icon there? How is it sorting the list when clicked on? Should it even be there, or somewhere above the list?

                  57b30493-5d1b-4d67-b172-7490415116df-image.png

                  Conscious tech

                  nebulonN 1 Reply Last reply
                  0
                  • necrevistonnezrN Offline
                    necrevistonnezrN Offline
                    necrevistonnezr
                    wrote last edited by necrevistonnezr
                    #111

                    I get cp exited with code 1 errors on a backup via rsync to a locally attached USB-HDD:

                    Nov 11 00:16:14 box:backuptask upload: path snapshot/mail site 59742348-c3f1-490a-aa43-3dc1f1701f47 uploaded: {"transferred":24537785098,"size":24537785098,"fileCount":96084}
                    Nov 11 00:16:14 box:tasks updating task 21646 with: {"percent":91.47619047619045,"message":"Uploading integrity information to snapshot/mail.backupinfo (mail)"}
                    Nov 11 00:16:15 box:backupupload upload completed. error: null
                    Nov 11 00:16:15 box:backuptask runBackupUpload: result - {"result":{"stats":{"transferred":24537785098,"size":24537785098,"fileCount":96084},"integrity":{"signature":"72d32a4ba3105b1a7290323f430f85463992ce714e059553c3995f86bd8584364cf44b481149fe4731e4c2cde6174a7b2c07e19e2c938589594c04bae387550c"}}}
                    Nov 11 00:16:15 box:backuptask uploadMailSnapshot: took 671.27 seconds
                    Nov 11 00:16:15 box:backuptask backupMailWithTag: rotating mail snapshot of 59742348-c3f1-490a-aa43-3dc1f1701f47 to 2025-11-10-230001-644/mail_v9.0.7
                    Nov 11 00:16:15 box:tasks updating task 21646 with: {"percent":91.47619047619045,"message":"Copying /media/WD4TB/CloudronBackup/snapshot/mail to /media/WD4TB/CloudronBackup/2025-11-10-230001-644/mail_v9.0.7"}
                    Nov 11 00:16:15 box:shell filesystem: cp -aRl /media/WD4TB/CloudronBackup/snapshot/mail /media/WD4TB/CloudronBackup/2025-11-10-230001-644/mail_v9.0.7
                    Nov 11 00:16:17 box:shell filesystem: cp -aRl /media/WD4TB/CloudronBackup/snapshot/mail /media/WD4TB/CloudronBackup/2025-11-10-230001-644/mail_v9.0.7 errored BoxError: cp exited with code 1 signal null
                    Nov 11 00:16:17 at ChildProcess.<anonymous> (/home/yellowtent/box/src/shell.js:82:23)
                    Nov 11 00:16:17 at ChildProcess.emit (node:events:519:28)
                    Nov 11 00:16:17 at maybeClose (node:internal/child_process:1101:16)
                    Nov 11 00:16:17 at ChildProcess._handle.onexit (node:internal/child_process:304:5) {
                    Nov 11 00:16:17 reason: 'Shell Error',
                    Nov 11 00:16:17 details: {},
                    Nov 11 00:16:17 stdout: <Buffer >,
                    Nov 11 00:16:17 stdoutLineCount: 0,
                    Nov 11 00:16:17 stderr: <Buffer 63 70 3a 20 63 61 6e 6e 6f 74 20 63 72 65 61 74 65 20 68 61 72 64 20 6c 69 6e 6b 20 27 2f 6d 65 64 69 61 2f 57 44 34 54 42 2f 43 6c 6f 75 64 72 6f 6e ... 210 more bytes>,
                    Nov 11 00:16:17 stderrLineCount: 1,
                    Nov 11 00:16:17 code: 1,
                    Nov 11 00:16:17 signal: null,
                    Nov 11 00:16:17 timedOut: false,
                    Nov 11 00:16:17 terminated: false
                    Nov 11 00:16:17 }
                    Nov 11 00:16:17 box:backuptask copy: copy to 2025-11-10-230001-644/mail_v9.0.7 errored. error: cp exited with code 1 signal null
                    Nov 11 00:16:17 box:tasks setCompleted - 21646: {"result":null,"error":{"message":"cp exited with code 1 signal null","reason":"External Error"},"percent":100}
                    Nov 11 00:16:17 box:tasks updating task 21646 with: {"completed":true,"result":null,"error":{"message":"cp exited with code 1 signal null","reason":"External Error"},"percent":100}
                    Nov 11 00:16:17 box:taskworker Task took 975.553 seconds
                    Nov 11 00:16:17 BoxError: cp exited with code 1 signal null
                    Nov 11 00:16:17 at copyInternal (/home/yellowtent/box/src/storage/filesystem.js:217:26)
                    Nov 11 00:16:17 at process.processTicksAndRejections (node:internal/process/task_queues:105:5)
                    Nov 11 00:16:17 at async Object.copyDir (/home/yellowtent/box/src/storage/filesystem.js:235:12)
                    Nov 11 00:16:17 at async Object.copy (/home/yellowtent/box/src/backupformat/rsync.js:311:5)
                    

                    EDIT: The error persists even after increasing RAM from 4 to 16 GB.

                    1 Reply Last reply
                    0
                    • girishG Do not disturb
                      girishG Do not disturb
                      girish
                      Staff
                      wrote last edited by
                      #112

                      That hex buffer translates to "cp: cannot create hard link '/media/WD4TB/Cloudron ... " .

                      @necrevistonnezr can you try running cp -aRl /media/WD4TB/CloudronBackup/snapshot/mail /media/WD4TB/CloudronBackup/2025-11-10-230001-644/mail_v9.0.7 manually on the server? It's failing for some reason. cp has a habit of failing when files disappear (as is the case with the mail directory and dovecot creating temp files). If that manual cp worked, can you try to do make a new backup one or two more times?

                      necrevistonnezrN 1 Reply Last reply
                      0
                      • robiR robi

                        @girish what is the first column described by the file cabinet/box icon there? How is it sorting the list when clicked on? Should it even be there, or somewhere above the list?

                        57b30493-5d1b-4d67-b172-7490415116df-image.png

                        nebulonN Away
                        nebulonN Away
                        nebulon
                        Staff
                        wrote last edited by
                        #113

                        @robi said in Cloudron 9.0 (beta) bug reports:

                        @girish what is the first column described by the file cabinet/box icon there? How is it sorting the list when clicked on? Should it even be there, or somewhere above the list?

                        This is the indicator if a backup is archived or not. Archived backups are kept despite the retention policy of a backup site. We removed quite a bit of tooltips, to be a bit more mobile friendly, I guess it isn't obivous enought though.

                        1 Reply Last reply
                        0
                        • girishG girish

                          That hex buffer translates to "cp: cannot create hard link '/media/WD4TB/Cloudron ... " .

                          @necrevistonnezr can you try running cp -aRl /media/WD4TB/CloudronBackup/snapshot/mail /media/WD4TB/CloudronBackup/2025-11-10-230001-644/mail_v9.0.7 manually on the server? It's failing for some reason. cp has a habit of failing when files disappear (as is the case with the mail directory and dovecot creating temp files). If that manual cp worked, can you try to do make a new backup one or two more times?

                          necrevistonnezrN Offline
                          necrevistonnezrN Offline
                          necrevistonnezr
                          wrote last edited by
                          #114

                          @girish Thanks! After running
                          sudo -u yellowtent cp -aRlv /media/WD4TB/CloudronBackup/snapshot/mail /media/WD4TB/CloudronBackup/2025-11-10-230001-644/mail_v9.0.7
                          without error, backups went through without error, as well.
                          Is there something that can be done to prevent such an error?

                          girishG 1 Reply Last reply
                          0
                          • girishG girish

                            @WiseMetalhead yes, but which service or set up specifically? (or is this confidential?). How can we reproduce this?

                            WiseMetalheadW Online
                            WiseMetalheadW Online
                            WiseMetalhead
                            translator
                            wrote last edited by
                            #115

                            @girish said in Cloudron 9.0 (beta) bug reports:

                            which service or set up specifically?

                            It seems the issue isn’t with my local provider after all. As an experiment, I set up Garage on a server in my local network and configured it as an s3-v4–compatible provider for backups.

                            I adjusted the Memory Limit and Upload Part Size settings, then started a backup task. After that, I once again noticed in the logs that each part was 10 MB instead of 512 MB, as specified in the configuration. Additionally, I wasn’t able to set a custom S3 Region.
                            After saving the configuration, the region kept reverting to us-east-1, so I had to configure Garage to use that region identifier instead.

                            2025-11-11T14:57:13.843Z box:taskworker Starting task 2171. Logs are at /home/yellowtent/platformdata/logs/tasks/2171.log
                            2025-11-11T14:57:13.865Z box:taskworker Running task of type backup
                            2025-11-11T14:57:13.893Z box:tasks updating task 2171 with: {"percent":5.761904761904762,"message":"Backing up ***.***.ru (1/18). Waiting for lock"}
                            2025-11-11T14:57:13.899Z box:locks write: current locks: {"full_backup_task_a1cb8769-ccfb-4107-b574-ab4c7afef2b6":null,"app_backup_07fd2189-9378-4a35-b18d-5cef77461fb1":"2171"}
                            2025-11-11T14:57:13.899Z box:locks acquire: app_backup_07fd2189-9378-4a35-b18d-5cef77461fb1
                            2025-11-11T14:57:13.900Z box:tasks updating task 2171 with: {"percent":5.761904761904762,"message":"Snapshotting app ***.***.ru"}
                            2025-11-11T14:57:13.901Z box:services backupAddons
                            2025-11-11T14:57:13.901Z box:services backupAddons: backing up ["localstorage","postgresql","sendmail","oidc","redis"]
                            2025-11-11T14:57:13.902Z box:services Backing up postgresql
                            2025-11-11T14:57:14.139Z box:services pipeRequestToFile: connected with status code 200
                            2025-11-11T14:57:17.617Z box:services Backing up redis
                            2025-11-11T14:57:17.672Z box:services pipeRequestToFile: connected with status code 200
                            2025-11-11T14:57:17.682Z box:backuptask snapshotApp: ***.***.ru took 3.782 seconds
                            2025-11-11T14:57:17.697Z box:tasks updating task 2171 with: {"percent":5.761904761904762,"message":"Uploading app snapshot ***.***.ru"}
                            2025-11-11T14:57:17.697Z box:backuptask runBackupUpload: adjusting heap size to 2816M
                            2025-11-11T14:57:17.697Z box:shell backuptask: /usr/bin/sudo --non-interactive -E --close-from=4 /home/yellowtent/box/src/scripts/backupupload.js snapshot/app_07fd2189-9378-4a35-b18d-5cef77461fb1.tar.gz a1cb8769-ccfb-4107-b574-ab4c7afef2b6 {"localRoot":"/home/yellowtent/appsdata/07fd2189-9378-4a35-b18d-5cef77461fb1","layout":[{"localDir":"/mnt/md0/IApps/photos","remoteDir":"data"}]}
                            2025-11-11T14:57:18.216Z box:backupupload Backing up {"localRoot":"/home/yellowtent/appsdata/07fd2189-9378-4a35-b18d-5cef77461fb1","layout":[{"localDir":"/mnt/md0/IApps/photos","remoteDir":"data"}]} to snapshot/app_07fd2189-9378-4a35-b18d-5cef77461fb1.tar.gz
                            2025-11-11T14:57:18.218Z box:backuptask upload: path snapshot/app_07fd2189-9378-4a35-b18d-5cef77461fb1.tar.gz site a1cb8769-ccfb-4107-b574-ab4c7afef2b6 dataLayout {"localRoot":"/home/yellowtent/appsdata/07fd2189-9378-4a35-b18d-5cef77461fb1","layout":[{"localDir":"/mnt/md0/IApps/photos","remoteDir":"data"}]}
                            2025-11-11T14:57:18.357Z box:backuptask checkPreconditions: mount point status is {"state":"active"}
                            2025-11-11T14:57:18.357Z box:backuptask checkPreconditions: getting disk usage of /home/yellowtent/appsdata/07fd2189-9378-4a35-b18d-5cef77461fb1
                            2025-11-11T14:57:18.357Z box:shell backuptask: du --dereference-args --summarize --block-size=1 --exclude=*.lock --exclude=dovecot.list.index.log.* /home/yellowtent/appsdata/07fd2189-9378-4a35-b18d-5cef77461fb1
                            2025-11-11T14:57:18.365Z box:backuptask checkPreconditions: getting disk usage of /mnt/md0/IApps/photos
                            2025-11-11T14:57:18.365Z box:shell backuptask: du --dereference-args --summarize --block-size=1 --exclude=*.lock --exclude=dovecot.list.index.log.* /mnt/md0/IApps/photos
                            2025-11-11T14:57:19.311Z box:backuptask checkPreconditions: total required=125243674624 available=Infinity
                            2025-11-11T14:57:19.317Z box:backupformat/tgz upload: uploading to site a1cb8769-ccfb-4107-b574-ab4c7afef2b6 path snapshot/app_07fd2189-9378-4a35-b18d-5cef77461fb1.tar.gz (encrypted: false) dataLayout {"localRoot":"/home/yellowtent/appsdata/07fd2189-9378-4a35-b18d-5cef77461fb1","layout":[{"localDir":"/mnt/md0/IApps/photos","remoteDir":"data"}]}
                            2025-11-11T14:57:19.318Z box:tasks updating task 2171 with: {"percent":5.761904761904762,"message":"Uploading backup snapshot/app_07fd2189-9378-4a35-b18d-5cef77461fb1.tar.gz (***.***.ru)"}
                            2025-11-11T14:57:19.323Z box:backupformat/tgz tarPack: processing /home/yellowtent/appsdata/07fd2189-9378-4a35-b18d-5cef77461fb1
                            2025-11-11T14:57:19.330Z box:backupformat/tgz addToPack: added ./config.json file
                            2025-11-11T14:57:19.385Z box:backupformat/tgz addToPack: added ./dump.rdb file
                            2025-11-11T14:57:19.396Z box:backupformat/tgz addToPack: added ./fsmetadata.json file
                            2025-11-11T14:57:20.874Z box:storage/s3 Upload progress: {"loaded":10485760,"part":1,"Key":"snapshot/app_07fd2189-9378-4a35-b18d-5cef77461fb1.tar.gz","Bucket":"lvcl-backup"}
                            2025-11-11T14:57:22.826Z box:storage/s3 Upload progress: {"loaded":20971520,"part":2,"Key":"snapshot/app_07fd2189-9378-4a35-b18d-5cef77461fb1.tar.gz","Bucket":"lvcl-backup"}
                            2025-11-11T14:57:24.909Z box:storage/s3 Upload progress: {"loaded":31457280,"part":3,"Key":"snapshot/app_07fd2189-9378-4a35-b18d-5cef77461fb1.tar.gz","Bucket":"lvcl-backup"}
                            2025-11-11T14:57:26.524Z box:storage/s3 Upload progress: {"loaded":41943040,"part":4,"Key":"snapshot/app_07fd2189-9378-4a35-b18d-5cef77461fb1.tar.gz","Bucket":"lvcl-backup"}
                            2025-11-11T14:57:27.785Z box:storage/s3 Upload progress: {"loaded":52428800,"part":5,"Key":"snapshot/app_07fd2189-9378-4a35-b18d-5cef77461fb1.tar.gz","Bucket":"lvcl-backup"}
                            2025-11-11T14:57:29.329Z box:tasks updating task 2171 with: {"percent":5.761904761904762,"message":"Uploading backup 59M@6MBps (***.***.ru)"}
                            2025-11-11T14:57:29.652Z box:storage/s3 Upload progress: {"loaded":62914560,"part":6,"Key":"snapshot/app_07fd2189-9378-4a35-b18d-5cef77461fb1.tar.gz","Bucket":"lvcl-backup"}
                            2025-11-11T14:57:31.626Z box:storage/s3 Upload progress: {"loaded":73400320,"part":7,"Key":"snapshot/app_07fd2189-9378-4a35-b18d-5cef77461fb1.tar.gz","Bucket":"lvcl-backup"}
                            2025-11-11T14:57:33.614Z box:storage/s3 Upload progress: {"loaded":83886080,"part":8,"Key":"snapshot/app_07fd2189-9378-4a35-b18d-5cef77461fb1.tar.gz","Bucket":"lvcl-backup"}
                            2025-11-11T14:57:35.396Z box:storage/s3 Upload progress: {"loaded":94371840,"part":9,"Key":"snapshot/app_07fd2189-9378-4a35-b18d-5cef77461fb1.tar.gz","Bucket":"lvcl-backup"}
                            

                            Снимок экрана от 2025-11-11 18-13-51.png

                            girishG 1 Reply Last reply
                            0
                            • WiseMetalheadW WiseMetalhead

                              @girish said in Cloudron 9.0 (beta) bug reports:

                              which service or set up specifically?

                              It seems the issue isn’t with my local provider after all. As an experiment, I set up Garage on a server in my local network and configured it as an s3-v4–compatible provider for backups.

                              I adjusted the Memory Limit and Upload Part Size settings, then started a backup task. After that, I once again noticed in the logs that each part was 10 MB instead of 512 MB, as specified in the configuration. Additionally, I wasn’t able to set a custom S3 Region.
                              After saving the configuration, the region kept reverting to us-east-1, so I had to configure Garage to use that region identifier instead.

                              2025-11-11T14:57:13.843Z box:taskworker Starting task 2171. Logs are at /home/yellowtent/platformdata/logs/tasks/2171.log
                              2025-11-11T14:57:13.865Z box:taskworker Running task of type backup
                              2025-11-11T14:57:13.893Z box:tasks updating task 2171 with: {"percent":5.761904761904762,"message":"Backing up ***.***.ru (1/18). Waiting for lock"}
                              2025-11-11T14:57:13.899Z box:locks write: current locks: {"full_backup_task_a1cb8769-ccfb-4107-b574-ab4c7afef2b6":null,"app_backup_07fd2189-9378-4a35-b18d-5cef77461fb1":"2171"}
                              2025-11-11T14:57:13.899Z box:locks acquire: app_backup_07fd2189-9378-4a35-b18d-5cef77461fb1
                              2025-11-11T14:57:13.900Z box:tasks updating task 2171 with: {"percent":5.761904761904762,"message":"Snapshotting app ***.***.ru"}
                              2025-11-11T14:57:13.901Z box:services backupAddons
                              2025-11-11T14:57:13.901Z box:services backupAddons: backing up ["localstorage","postgresql","sendmail","oidc","redis"]
                              2025-11-11T14:57:13.902Z box:services Backing up postgresql
                              2025-11-11T14:57:14.139Z box:services pipeRequestToFile: connected with status code 200
                              2025-11-11T14:57:17.617Z box:services Backing up redis
                              2025-11-11T14:57:17.672Z box:services pipeRequestToFile: connected with status code 200
                              2025-11-11T14:57:17.682Z box:backuptask snapshotApp: ***.***.ru took 3.782 seconds
                              2025-11-11T14:57:17.697Z box:tasks updating task 2171 with: {"percent":5.761904761904762,"message":"Uploading app snapshot ***.***.ru"}
                              2025-11-11T14:57:17.697Z box:backuptask runBackupUpload: adjusting heap size to 2816M
                              2025-11-11T14:57:17.697Z box:shell backuptask: /usr/bin/sudo --non-interactive -E --close-from=4 /home/yellowtent/box/src/scripts/backupupload.js snapshot/app_07fd2189-9378-4a35-b18d-5cef77461fb1.tar.gz a1cb8769-ccfb-4107-b574-ab4c7afef2b6 {"localRoot":"/home/yellowtent/appsdata/07fd2189-9378-4a35-b18d-5cef77461fb1","layout":[{"localDir":"/mnt/md0/IApps/photos","remoteDir":"data"}]}
                              2025-11-11T14:57:18.216Z box:backupupload Backing up {"localRoot":"/home/yellowtent/appsdata/07fd2189-9378-4a35-b18d-5cef77461fb1","layout":[{"localDir":"/mnt/md0/IApps/photos","remoteDir":"data"}]} to snapshot/app_07fd2189-9378-4a35-b18d-5cef77461fb1.tar.gz
                              2025-11-11T14:57:18.218Z box:backuptask upload: path snapshot/app_07fd2189-9378-4a35-b18d-5cef77461fb1.tar.gz site a1cb8769-ccfb-4107-b574-ab4c7afef2b6 dataLayout {"localRoot":"/home/yellowtent/appsdata/07fd2189-9378-4a35-b18d-5cef77461fb1","layout":[{"localDir":"/mnt/md0/IApps/photos","remoteDir":"data"}]}
                              2025-11-11T14:57:18.357Z box:backuptask checkPreconditions: mount point status is {"state":"active"}
                              2025-11-11T14:57:18.357Z box:backuptask checkPreconditions: getting disk usage of /home/yellowtent/appsdata/07fd2189-9378-4a35-b18d-5cef77461fb1
                              2025-11-11T14:57:18.357Z box:shell backuptask: du --dereference-args --summarize --block-size=1 --exclude=*.lock --exclude=dovecot.list.index.log.* /home/yellowtent/appsdata/07fd2189-9378-4a35-b18d-5cef77461fb1
                              2025-11-11T14:57:18.365Z box:backuptask checkPreconditions: getting disk usage of /mnt/md0/IApps/photos
                              2025-11-11T14:57:18.365Z box:shell backuptask: du --dereference-args --summarize --block-size=1 --exclude=*.lock --exclude=dovecot.list.index.log.* /mnt/md0/IApps/photos
                              2025-11-11T14:57:19.311Z box:backuptask checkPreconditions: total required=125243674624 available=Infinity
                              2025-11-11T14:57:19.317Z box:backupformat/tgz upload: uploading to site a1cb8769-ccfb-4107-b574-ab4c7afef2b6 path snapshot/app_07fd2189-9378-4a35-b18d-5cef77461fb1.tar.gz (encrypted: false) dataLayout {"localRoot":"/home/yellowtent/appsdata/07fd2189-9378-4a35-b18d-5cef77461fb1","layout":[{"localDir":"/mnt/md0/IApps/photos","remoteDir":"data"}]}
                              2025-11-11T14:57:19.318Z box:tasks updating task 2171 with: {"percent":5.761904761904762,"message":"Uploading backup snapshot/app_07fd2189-9378-4a35-b18d-5cef77461fb1.tar.gz (***.***.ru)"}
                              2025-11-11T14:57:19.323Z box:backupformat/tgz tarPack: processing /home/yellowtent/appsdata/07fd2189-9378-4a35-b18d-5cef77461fb1
                              2025-11-11T14:57:19.330Z box:backupformat/tgz addToPack: added ./config.json file
                              2025-11-11T14:57:19.385Z box:backupformat/tgz addToPack: added ./dump.rdb file
                              2025-11-11T14:57:19.396Z box:backupformat/tgz addToPack: added ./fsmetadata.json file
                              2025-11-11T14:57:20.874Z box:storage/s3 Upload progress: {"loaded":10485760,"part":1,"Key":"snapshot/app_07fd2189-9378-4a35-b18d-5cef77461fb1.tar.gz","Bucket":"lvcl-backup"}
                              2025-11-11T14:57:22.826Z box:storage/s3 Upload progress: {"loaded":20971520,"part":2,"Key":"snapshot/app_07fd2189-9378-4a35-b18d-5cef77461fb1.tar.gz","Bucket":"lvcl-backup"}
                              2025-11-11T14:57:24.909Z box:storage/s3 Upload progress: {"loaded":31457280,"part":3,"Key":"snapshot/app_07fd2189-9378-4a35-b18d-5cef77461fb1.tar.gz","Bucket":"lvcl-backup"}
                              2025-11-11T14:57:26.524Z box:storage/s3 Upload progress: {"loaded":41943040,"part":4,"Key":"snapshot/app_07fd2189-9378-4a35-b18d-5cef77461fb1.tar.gz","Bucket":"lvcl-backup"}
                              2025-11-11T14:57:27.785Z box:storage/s3 Upload progress: {"loaded":52428800,"part":5,"Key":"snapshot/app_07fd2189-9378-4a35-b18d-5cef77461fb1.tar.gz","Bucket":"lvcl-backup"}
                              2025-11-11T14:57:29.329Z box:tasks updating task 2171 with: {"percent":5.761904761904762,"message":"Uploading backup 59M@6MBps (***.***.ru)"}
                              2025-11-11T14:57:29.652Z box:storage/s3 Upload progress: {"loaded":62914560,"part":6,"Key":"snapshot/app_07fd2189-9378-4a35-b18d-5cef77461fb1.tar.gz","Bucket":"lvcl-backup"}
                              2025-11-11T14:57:31.626Z box:storage/s3 Upload progress: {"loaded":73400320,"part":7,"Key":"snapshot/app_07fd2189-9378-4a35-b18d-5cef77461fb1.tar.gz","Bucket":"lvcl-backup"}
                              2025-11-11T14:57:33.614Z box:storage/s3 Upload progress: {"loaded":83886080,"part":8,"Key":"snapshot/app_07fd2189-9378-4a35-b18d-5cef77461fb1.tar.gz","Bucket":"lvcl-backup"}
                              2025-11-11T14:57:35.396Z box:storage/s3 Upload progress: {"loaded":94371840,"part":9,"Key":"snapshot/app_07fd2189-9378-4a35-b18d-5cef77461fb1.tar.gz","Bucket":"lvcl-backup"}
                              

                              Снимок экрана от 2025-11-11 18-13-51.png

                              girishG Do not disturb
                              girishG Do not disturb
                              girish
                              Staff
                              wrote last edited by
                              #116

                              @WiseMetalhead thanks, I didn't find the time today to debug, have to do it tomorrow.

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                              0
                              • necrevistonnezrN necrevistonnezr

                                @girish Thanks! After running
                                sudo -u yellowtent cp -aRlv /media/WD4TB/CloudronBackup/snapshot/mail /media/WD4TB/CloudronBackup/2025-11-10-230001-644/mail_v9.0.7
                                without error, backups went through without error, as well.
                                Is there something that can be done to prevent such an error?

                                girishG Do not disturb
                                girishG Do not disturb
                                girish
                                Staff
                                wrote last edited by
                                #117

                                @necrevistonnezr cp is not robust enough against changing directories, so we have to rely on a retry (unless we go ahead and rewrite cp which is a biggish task). I could maybe wrap the cp logic in a retry loop for next release.

                                1 Reply Last reply
                                1
                                • nebulonN nebulon

                                  Mostly stable yes, we are still busy fixing small things and the next patch release is just around the corner and after that we likely will start pushing it out slowly for autoupdates as stable.

                                  firmansiF Offline
                                  firmansiF Offline
                                  firmansi
                                  wrote last edited by
                                  #118

                                  @nebulon Please don't forget bugs in reset password for LDAP sign in too yah

                                  nebulonN 1 Reply Last reply
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                                  • firmansiF firmansi

                                    @nebulon Please don't forget bugs in reset password for LDAP sign in too yah

                                    nebulonN Away
                                    nebulonN Away
                                    nebulon
                                    Staff
                                    wrote last edited by
                                    #119

                                    @firmansi said in What's coming in Cloudron 9:

                                    @nebulon Please don't forget bugs in reset password for LDAP sign in too yah

                                    not sure I get what you mean by that. Is there some bug somewhere and if so do you have more information on that?

                                    jdaviescoatesJ 1 Reply Last reply
                                    0
                                    • nebulonN nebulon

                                      @firmansi said in What's coming in Cloudron 9:

                                      @nebulon Please don't forget bugs in reset password for LDAP sign in too yah

                                      not sure I get what you mean by that. Is there some bug somewhere and if so do you have more information on that?

                                      jdaviescoatesJ Offline
                                      jdaviescoatesJ Offline
                                      jdaviescoates
                                      wrote last edited by
                                      #120

                                      @nebulon I think @firmansi is referring to this https://forum.cloudron.io/topic/14359/cloudron-9.0-beta-bug-reports/87?_=1762939432122 (not that that is particularly clear to me)

                                      I use Cloudron with Gandi & Hetzner

                                      firmansiF 1 Reply Last reply
                                      0
                                      • jdaviescoatesJ jdaviescoates referenced this topic
                                      • jdaviescoatesJ jdaviescoates

                                        @nebulon I think @firmansi is referring to this https://forum.cloudron.io/topic/14359/cloudron-9.0-beta-bug-reports/87?_=1762939432122 (not that that is particularly clear to me)

                                        firmansiF Offline
                                        firmansiF Offline
                                        firmansi
                                        wrote last edited by firmansi
                                        #121

                                        @jdaviescoates thanks for the citation, yes i refer to that. So, I’ve already upgraded to the latest Cloudron version, 9.07. Now, Cloudron A pulls its user data from Cloudron B via LDAP. I tested the password reset function on Cloudron A by clicking “Reset Password.” After clicking, the password reset window did open as expected. However, after entering the email and clicking the reset button, I never received the password reset email—even though the interface displayed a success message stating that the email had been sent.

                                        Previously, in Cloudron version 8, when I clicked the “Reset Password” button for a user authenticated via LDAP, the system correctly responded with an error message indicating that the user’s authentication source is external (e.g., “The authentication provider for this user is not managed by this Cloudron instance”). Now, in version 9.07, that check seems to be missing or bypassed—instead of rejecting the request early, it proceeds and falsely reports success, even though no email is actually sent.

                                        J 1 Reply Last reply
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                                        • nebulonN Away
                                          nebulonN Away
                                          nebulon
                                          Staff
                                          wrote last edited by
                                          #122

                                          ah thanks for the clarification. We haven't looked into this yet. Given that LDAP has no such built-in feature, we probably need some extra API to trigger a password reset on the directory provider (which will of course then only work if it is also a Cloudron). For that case though I think the better approach would be to somehow make that work with OpenID instead of LDAP, but no code has been written for that either.

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