I have lots of apps in the Dashboard "Starting", some have started, some are still starting???

[3246]

Hey @scooke are you restoring from backup by any chance? If so, just give it time

If not, you can check the https://docs.cloudron.io/apps/#troubleshooting or https://docs.cloudron.io/troubleshooting/#troubleshooting-tool

[scooke]

@3246 Nope, not troubleshooting. Just one after another apps are starting to show as "Starting", and some are already running fine, others seem to have restarted somehow.

root@my:~# cloudron-support --troubleshoot
Vendor: Red Hat Product: KVM
Linux: 5.15.0-157-generic
Ubuntu: jammy 22.04
Processor: Intel(R) Xeon(R) Silver 4216 CPU @ 2.10GHz x 12
RAM: 49327420KB
Disk: /dev/sda2       380G
[OK]	node version is correct
[OK]	IPv6 is enabled and public IPv6 address is working
[OK]	docker is running
[OK]	docker version is correct
[OK]	MySQL is running
[OK]	nginx is running
[OK]	dashboard cert is valid
[OK]	dashboard is reachable via loopback
[OK]	box v8.3.2 is running
[OK]	netplan is good
[OK]	DNS is resolving via systemd-resolved
[OK]	Dashboard is reachable via domain name
	Domain toutdo.com expiry check skipped because whois is not installed. Run 'apt install whois' to check
[OK]	unbound is running

[joseph]

@scooke are the apps itself accessible? (i.e by visiting them directly by entering the URL on the browser). I think on some servers there is a bug that the internal health check stops working. Fix is to systemctl restart box and usually that fix it.

[scooke]

In the end I stopped my stalled pixelfed instance (thinking it was causing these other issues), waited a few minutes, the restarted the whole server. All running apps are running with no inaccurate reporting in the Dashboard.

[scooke]

I often post about other options (most recently dokploy) not working. Someone might point to this post to say that Cloudron doesn't work either. To that, note how the post got a response quickly. That never never never happens with other options. Note also that I tried one thing... and it solved the problem. It worked. I am ever so grateful for Cloudron.

[nebulon]

If the apps were still reachable, then possibly the healthcheck just got stuck, we have seen this in the past

Cloudron 9 has some improvements in that area, so hopefully this will not be happening then.

[scooke]

It's happening again. A few new apps installed, but others with lots of RAM resources are off. All apps which show "Starting" are reachable though.

[nebulon]

Maybe the healthchecker cron job got stuck there for some reason.
Do you see regular log lines in /home/yellowtent/platform/logs/box.log (of in the system log viewer) which look something like:

2025-10-31T15:31:10.111Z box:apphealthmonitor app health: 6 running / 1 stopped / 0 unresponsive

If not, then run systemctl restart box and things should recover status wise. Then would be great if you could mail that box.log file to support@cloudron.io and hopefully we can see when it stopped and why.

[scooke]

@nebulon Nothing in the System log viewer with apphealthmonitor. I'll run systemctl restart box and see what happens.

Also, the logs are at /home/yellowtent/platformdata/logs/box.log.

I've just sent the email. Thank you for helping.

All the running apps are shown as Running again.

[robi]

I think we need this feature to work for super admins from the dashboard/services page.