Cloudron install but many services stop working on alibaba server

[guacadmin]

hello, I am seeking some solution for this. After installing cloudron step by step at the end everytime i see cloudron failing to run services like mysql

[james]

Hello @guacadmin and welcome to Cloudron Forum

Could you please explain your "step by step" installation? It should be just:

wget https://cloudron.io/cloudron-setup
chmod +x cloudron-setup
./cloudron-setup

Also having this many services fail at once is quite rare.
Please share the log file /home/yellowtent/platformdata/logs/box.log.

[guacadmin]

@james below is the log and yes i have followed all the steps

root@iZ0xi55wytu1zfeeucuzf0Z:~# cat  /home/yellowtent/platformdata/logs/box.log
2025-11-13T18:27:20.951Z box:server ==========================================
2025-11-13T18:27:20.955Z box:server            Cloudron 9.0.8
2025-11-13T18:27:20.955Z box:server ==========================================
2025-11-13T18:27:20.956Z box:platform initialize: start platform
2025-11-13T18:27:20.959Z box:tasks stopAllTasks: 0 tasks are running. sending abort signal
2025-11-13T18:27:20.960Z box:shell tasks: /usr/bin/sudo --non-interactive /home/yellowtent/box/src/scripts/stoptask.sh all
2025-11-13T18:27:21.103Z box:locks releaseAll: all locks released
2025-11-13T18:27:21.115Z box:platform initialize: not activated. generating IP based redirection config
2025-11-13T18:27:21.119Z box:reverseproxy writeDefaultConfig: create new cert
2025-11-13T18:27:21.120Z box:shell reverseproxy: openssl req -x509 -newkey rsa:2048 -keyout /home/yellowtent/platformdata/nginx/cert/default.key -out /home/yellowtent/platformdata/nginx/cert/default.cert -days 800 -subj /CN=cloudron-2025-11-13T18:27:21.120Z -nodes
2025-11-13T18:27:21.725Z box:reverseproxy writeDefaultConfig: writing configs for endpoint "setup"
2025-11-13T18:27:21.726Z box:shell reverseproxy: /usr/bin/sudo --non-interactive /home/yellowtent/box/src/scripts/restartservice.sh nginx
2025-11-13T18:27:21.781Z box:notifications add: cloudronInstalled Cloudron v9.0.8 installed
2025-11-13T18:27:21.847Z box:proxyAuth start: generating new token secret
2025-11-13T18:27:30.444Z box:box Received SIGTERM. Shutting down.
2025-11-13T18:27:30.446Z box:platform uninitializing platform
2025-11-13T18:27:30.449Z box:tasks stopAllTasks: 0 tasks are running. sending abort signal
2025-11-13T18:27:30.449Z box:shell tasks: /usr/bin/sudo --non-interactive /home/yellowtent/box/src/scripts/stoptask.sh all
2025-11-13T18:27:30.496Z box:database pool closed
2025-11-13T18:27:32.498Z box:box Shutdown complete
2025-11-13T18:31:43.920Z box:server ==========================================
2025-11-13T18:31:43.921Z box:server            Cloudron 9.0.8
2025-11-13T18:31:43.921Z box:server ==========================================
2025-11-13T18:31:43.921Z box:platform initialize: start platform
2025-11-13T18:31:43.923Z box:tasks stopAllTasks: 0 tasks are running. sending abort signal
2025-11-13T18:31:43.923Z box:shell tasks: /usr/bin/sudo --non-interactive /home/yellowtent/box/src/scripts/stoptask.sh all
2025-11-13T18:31:44.081Z box:locks releaseAll: all locks released
2025-11-13T18:31:44.098Z box:platform initialize: not activated. generating IP based redirection config
2025-11-13T18:31:44.102Z box:reverseproxy writeDefaultConfig: writing configs for endpoint "setup"
2025-11-13T18:31:44.103Z box:shell reverseproxy: /usr/bin/sudo --non-interactive /home/yellowtent/box/src/scripts/restartservice.sh nginx
root@iZ0xi55wytu1zfeeucuzf0Z:~#

[james]

Hello @guacadmin
Please share the output of the following command:

cloudron-support --troubleshoot

[girish]

@guacadmin said in Cloudron install but many services stop working on alibaba server:

2025-11-13T18:31:44.098Z box:platform initialize: not activated. generating IP based redirection config

According to this line, the server is not yet activated. So, I am not sure how you visited the dashboard Are these logs really from the same server as the screenshot ?

[firmansi]

hai @guacadmin , are you using ubuntu in Alibabacloud?