cloning issues with Cloudflare R2

[osobo]

Hello everyone,

I've a cloning app issue. It used to work flawlessly. I've tried multiple times but receive this error when I try to clone one Nextcloud app from backups.

Error - Task 6703 crashed with unknown code 1

I'm using Cloudfare R2. Location is Asia-Pacific (APAC). Cloudron version 9.0.13 . The apps backup is done once daily without problem reported.

In addition, how to edit the backup configuration once created in Cloudron ? I cannot find the setting on the dashboard ...

Thank you for your support and meanwhile best New Year's wishes !

[osobo]

Thank you @james
I could not get it to work. After several attempts, I ultimately deleted the backup files and started with a new configuration. As advised, I also set the retention period to "unlimited" (it was previously set to two days).
Everything is working well now, and I was able to back up and clone the app without any issues.
Thanks again, and keep up the good work!

[robi]

You cannot edit a backup configuration.

Only create a new one and delete the old.

[osobo]

@robi Thank you. Sorry I've just realized I was not using the Cloudron admin account so I was not able to access the backups configuration option adequately...

Does any of these settings would help to resolve the cloning issue?

[james]

Hello @osobo
Can you please check the /home/yellowtent/platformdata/logs/box.log when this error occurs?

[osobo]

@james said in cloning issues with Cloudflare R2:

/home/yellowtent/platformdata/logs/

Hello @james . After cloning fails the box.log shows the following message repeating with no other indication :
2026-01-11T00:07:50.199Z box:apphealthmonitor app health: 13 running / 0 stopped / 0 unresponsive

[james]

Hello @osobo
Since cloning is a task, can you check https://my.$DOMAIN.$TLD/#/system-eventlog for that task?
If you find it, note down the taskid.
Then you can find the logs for that task in /home/yellowtent/platformdata/logs/tasks/$TASKID.log.
Can you share this task log or do you see any error in that task log?

[osobo]

So the task ID was 6719

However when I look for that specific task log it is not recorded (?)

Thanks for your support

[james]

Hello @osobo
That time, 18:46 o'clock so somewhere in the Hanoi timezone. Noting this for later. Might be a timezone issue with logrotate?

And there is nothing in the box.log when you while you are trying to clone an app from a backup?
Keep the box.log open with, and please attempt a clone.

[osobo]

Thank you @james
I could not get it to work. After several attempts, I ultimately deleted the backup files and started with a new configuration. As advised, I also set the retention period to "unlimited" (it was previously set to two days).
Everything is working well now, and I was able to back up and clone the app without any issues.
Thanks again, and keep up the good work!