Cannot back up apps and update to the new Cloudron version

[joseph]

165.227.67.76 is cloudron.io 's IP . It looks like the server cannot connect to cloudron.io ? Can you ping 165.227.67.76 on the server?

$ ping cloudron.io
PING cloudron.io (165.227.67.76) 56(84) bytes of data.
64 bytes from prod.cloudron.io (165.227.67.76): icmp_seq=1 ttl=53 time=114 ms
64 bytes from prod.cloudron.io (165.227.67.76): icmp_seq=2 ttl=53 time=127 ms
64 bytes from prod.cloudron.io (165.227.67.76): icmp_seq=3 ttl=53 time=310 ms

[joseph]

gelocation also works. But I am surprised that it blocks login. Let me check this internally.

$ ping geolocation.cloudron.io
PING geolocation.cloudron.io (167.99.137.196) 56(84) bytes of data.
64 bytes from my.public.cloudron.io (167.99.137.196): icmp_seq=1 ttl=56 time=18.3 ms
64 bytes from my.public.cloudron.io (167.99.137.196): icmp_seq=2 ttl=56 time=31.3 ms
64 bytes from my.public.cloudron.io (167.99.137.196): icmp_seq=3 ttl=56 time=17.2 ms

[zonzonzon]

I followed this guide and was able to log in, but I couldn’t update Cloudron to the latest version or back up the apps.

Edit src/oidcserver.js line 472 and wrap with safe(), then restart the box service:

# Backup
cp /home/yellowtent/box/src/oidcserver.js /home/yellowtent/box/src/oidcserver.js.bak

# Fix
sed -i 's/await users.notifyLoginLocation(user, ip, userAgent, auditSource);/await safe(users.notifyLoginLocation(user, ip, userAgent, auditSource));/' /home/yellowtent/box/src/oidcserver.js

# Restart
systemctl restart box

[girish]

@zonzonzon indeed! I applied the exact change just minutes ago when I was investigating your issue - https://git.cloudron.io/platform/box/-/commit/91b8f1a4574c3b30e6fd6f996fca23a6365388dc

But regardless, do investigate why cloudron.io and geolocation.cloudron.io cannot be reached .

[girish]

https://status.cloudron.io/status/cloudron

[zonzonzon]

Is it possible that my Cloudron is stuck on Cloudron version 9.0.15 (latest)? I also cannot update to the newest version through the UI. In Cloudron version 9.0.17 (latest), it seems this issue does not occur.

[zonzonzon]

Backup Sites
Schedule: Every day @ 23:00
Retention Policy: 1 week
Last run: Feb 5, 2026, 04:07 PM
Backup endpoint is not active: Error listing objects. code: undefined message: getaddrinfo EAI_AGAIN name.sgp1.digitaloceanspaces.com HTTP: undefined

[girish]

Have you tried running cloudron-support --troubleshoot already? It looks like DNS is not working on the server.

[zonzonzon]

Disk: /dev/vda1 38G
[OK] node version is correct
[OK] IPv6 is enabled in kernel. No public IPv6 address
[OK] docker is running
[OK] docker version is correct
[OK] MySQL is running
[OK] nginx is running
[OK] dashboard cert is valid
[OK] dashboard is reachable via loopback
[OK] No pending database migrations
[OK] Service 'mysql' is running and healthy
[OK] Service 'postgresql' is running and healthy
[OK] Service 'mongodb' is running and healthy
[OK] Service 'mail' is running and healthy
[OK] Service 'graphite' is running and healthy
[OK] Service 'sftp' is running and healthy
[OK] box v9.0.15 is running
[OK] netplan is good
[OK] DNS is resolving via systemd-resolved
[OK] Dashboard is reachable via domain name
[OK] unbound is running

Symptoms:

• TCP connection succeeds, but TLS handshake times out
• Both IPv4 (port 443) and IPv6 connections fail
• Outbound HTTPS to all other destinations works fine (e.g. Google, GitHub)
• All Cloudron services are running and healthy
• Error from box.log: "connect ETIMEDOUT ...prod.cloudron.io:443, connect ENETUNREACH ...IPv6 - Local (:::0)"

I've verified there are no local firewall rules blocking outbound traffic to your server. The issue appears to be on the prod.cloudron.io side — possibly our server IP is being rate-limited or blocked.

[girish]

@zonzonzon very strange, so only cloudron.io is blocked and not others. We don't really do any specific IP rate limiting or blocking on our side. Can you reach out to me on support@cloudron.io, I can take a look.