Cannot access documents since last update - CryptPad is failing to load OnlyOffice

[james]

Hello @archos and @sansguidon
Please ensure this is not a caching issue of your browser.

[SansGuidon]

@james said:

Hello @archos and @sansguidon
Please ensure this is not a caching issue of your browser.

Thanks for the advice, so after checking in two other browsers I confirm the issue persists independently from caching

[james]

Hello @sansguidon
Thanks for the report.
I will have to look into it again.

Please share what browser, what browser version and what operating system is used.
Also, if any extensions are installed please also list them or confirm that the issue persists in a fresh browser session with no extensions.

[archos]

Hi, tested on Firefox 148.0 on Arch Linux and Safari on iOS. Issue persists in a private/incognito window with no extensions. Older documents still fail to open.

[SansGuidon]

@james said:

Hello @sansguidon
Thanks for the report.
I will have to look into it again.

Please share what browser, what browser version and what operating system is used.
Also, if any extensions are installed please also list them or confirm that the issue persists in a fresh browser session with no extensions.

I've tried from MacOs, Android, Vivaldi, Brave, LibreWolf. Same issue.
Would it help to share my logs or data??

[nichu42]

I experienced the same last week. I was able to work around the issue by duplicating the file (yes, there is only one file in my drive).

[SansGuidon]

Thanks for the suggestion! I can't copy a file, the context menu only appears with both a combination of clicking and hitting some trigger key, and then I cannot hit Copy as context menu disappears as soon as I release the mouse button. Annoying UX.

I've obtained more console log after removing the local data storage on my usual session:

sframe-boot.js?ver=1.11:46 Testing if CSP correctly blocks an 'eval' call
22:57:55.338 LessLoader.js?ver=2026.2.0-1772483278073:208 Compiling [/customize/src/less2/include/loading.less] took 92ms
22:57:55.507 LessLoader.js?ver=2026.2.0-1772483278073:208 Compiling [/common/onlyoffice/app-oo.less] took 180ms
22:57:55.666 jquery.min.js?ver=2026.2.0-1772483278073:2  Failed to load resource: the server responded with a status of 404 ()
send @ jquery.min.js?ver=2026.2.0-1772483278073:2
22:57:56.057 inner.js?ver=2026.2.0-1772483278073:2206 updated config Object
createOOConfig @ inner.js?ver=2026.2.0-1772483278073:2206
22:57:56.058 inner.js?ver=2026.2.0-1772483278073:2544 Uncaught TypeError: Cannot read properties of undefined (reading 'DocEditor')

[SansGuidon]

Any workaround for this? Shall I try to rollback the app version and if yes how ? I'm happy to just use an old version of the app if that can work, so I can at least re-open my files that I couldn't edit for 2 weeks now :-'(

EDIT, some tests/findings

$ curl -I https://<redacted>/common/onlyoffice/api.js
HTTP/2 404
server: nginx
date: Wed, 04 Mar 2026 23:10:17 GMT
content-type: text/html
content-length: 938
etag: "698ca1f6-3aa"

$ curl -I https://<redacted>/web-apps/apps/api/documents/api.js
HTTP/2 200
server: nginx
date: Wed, 04 Mar 2026 23:10:19 GMT
content-type: application/javascript
content-length: 17408
last-modified: Wed, 11 Feb 2026 15:36:22 GMT
etag: "698ca1f6-4400"
access-control-allow-origin: https://sandbox.<redacted>
access-control-allow-credentials: true
permissions-policy: interest-cohort=()
cross-origin-resource-policy: cross-origin
cross-origin-embedder-policy: require-corp
content-security-policy: default-src 'none'; child-src <redacted>
accept-ranges: bytes
strict-transport-security: max-age=63072000
x-xss-protection: 1; mode=block
x-download-options: noopen
x-content-type-options: nosniff
x-permitted-cross-domain-policies: none
referrer-policy: same-origin

hypothesis:

• the package changed the OnlyOffice API path,
• but existing pads/config still reference the old /common/onlyoffice/api.js path.
• GET /web-apps/apps/api/documents/api.js → 200 (JS)
• GET /common/onlyoffice/api.js → 404
• existing files still try /common/onlyoffice/api.js and fail with DocEditor undefined.

I'm not sure what must be done here, a compatibility rule in nginx to forward old request to new endpoints? a migration script/step in the next app update for old files?

[joseph]

A fix is being worked on here - https://git.cloudron.io/packages/cryptpad-app/-/merge_requests/15 cc @nebulon @brutalbirdie

[SansGuidon]

Hi,
I see the fix has been merged and the latest update (1.13.2) was applied on my instance yet I cannot open my drive files maybe a workaround is needed to export our files and re-import them, I'm not sure what to do but it's frustrating to not access my files for a few weeks now.
I'm sorry to ask again for support, but it's very annoying.
Thanks in advance!