Web Gui isn't loading

[hayoken2000]

Description

I had a power outage, and when I came back, my GUI was running, but multiple services were down. I rebooted the server again, and then my GUI isn't loading. I have been band-aiding this server for a while, and I am at the point where I just want to do a fresh install of Ubuntu and redownload Cloudron. I do have a current backup on a local nfs server on the network. However, I did create two partitions on the Cloudron server: one running the main server, and a second partition on a different raid for installing the apps. Do I need to keep the same raid and partition setup for restoring my backups, or will the restore work with any partition setup I create afterward? I haven't done a restore for the whole server before, so how would I go about it after installing a fresh copy of Cloudron, attaching my local nfs server with the backups on, and restoring it?

Troubleshooting

Vendor: Dell Inc. Product: PowerEdge R720
Linux: 6.8.0-106-generic
Ubuntu: jammy 22.04
Processor: Intel(R) Xeon(R) CPU E5-2670 0 @ 2.60GHz x 32
RAM: 197984212KB
Disk: /dev/sda2       2.8T
[OK]    node version is correct
[OK]    IPv6 is enabled in kernel. No public IPv6 address
[OK]    docker is running
[OK]    docker version is correct
[OK]    MySQL is running
[OK]    nginx is running
[OK]    dashboard cert is valid
[OK]    dashboard is reachable via loopback
[OK]    box v8.3.1 is running
[OK]    netplan is good
[OK]    DNS is resolving via systemd-resolved
[OK]    Dashboard is reachable via domain name
[OK]    Domain nookscape.com is valid and has not expired
[OK]    unbound is running

Box Log

nookscape@Cloudron:~$ tail -n 80 /home/yellowtent/platformdata/logs/box.log
2026-03-27T14:05:42.019Z box:shell All tasks stopped

2026-03-27T14:05:46.195Z box:server ==========================================
2026-03-27T14:05:46.197Z box:server            Cloudron 8.3.1
2026-03-27T14:05:46.197Z box:server ==========================================
2026-03-27T14:05:46.197Z box:platform initialize: start platform
2026-03-27T14:05:46.241Z box:tasks stopAllTasks: stopping all tasks
2026-03-27T14:05:46.241Z box:shell tasks /usr/bin/sudo -S /home/yellowtent/box/src/scripts/stoptask.sh all
2026-03-27T14:05:46.290Z box:shell All tasks stopped

2026-03-27T14:05:46.313Z box:locks releaseAll: all locks released
2026-03-27T14:05:46.319Z box:reverseproxy writeDashboardConfig: writing dashboard config for nookscape.com
2026-03-27T14:05:46.329Z box:shell reverseproxy: openssl x509 -in /home/yellowtent/platformdata/nginx/cert/_.nookscape.com.cert -noout -ocsp_uri
2026-03-27T14:05:46.345Z box:shell reverseproxy /usr/bin/sudo -S /home/yellowtent/box/src/scripts/restartservice.sh nginx
2026-03-27T14:05:46.866Z box:platform onActivated: starting post activation services
2026-03-27T14:05:46.867Z box:platform startInfra: checking infrastructure
2026-03-27T14:05:46.867Z box:platform startInfra: updating infrastructure from 48.0.0 to 49.8.0
2026-03-27T14:05:46.868Z box:platform markApps: reconfiguring apps
2026-03-27T14:05:46.868Z box:reverseproxy removeAppConfigs: removing app nginx configs
2026-03-27T14:05:46.925Z box:platform removeAllContainers: removing all containers for infra upgrade
2026-03-27T14:05:46.925Z box:shell platform: docker ps -qa --filter label=isCloudronManaged
2026-03-27T14:05:46.956Z box:platform removeAllContainers: stopping and removing 11ed734458cd
2026-03-27T14:05:46.956Z box:shell platform: docker stop 11ed734458cd
2026-03-27T14:05:50.049Z box:shell platform: docker rm -f 11ed734458cd
2026-03-27T14:05:50.150Z box:platform removeAllContainers: stopping and removing 5292fc94027c
2026-03-27T14:05:50.150Z box:shell platform: docker stop 5292fc94027c
2026-03-27T14:06:00.286Z box:shell platform: docker rm -f 5292fc94027c
2026-03-27T14:06:00.324Z box:platform removeAllContainers: stopping and removing d3c9dbea3399
2026-03-27T14:06:00.324Z box:shell platform: docker stop d3c9dbea3399
2026-03-27T14:06:04.555Z box:shell platform: docker rm -f d3c9dbea3399
2026-03-27T14:06:04.592Z box:platform createDockerNetwork: recreating docker network
2026-03-27T14:06:04.592Z box:shell platform: docker network rm -f cloudron
2026-03-27T14:06:04.974Z box:shell platform: docker network create --subnet=172.18.0.0/16 --ip-range=172.18.0.0/20 --gateway=172.18.0.1 --ipv6 --subnet=fd00:c107:d509::/64 cloudron
2026-03-27T14:06:05.210Z box:services startServices: 48.0.0 -> 49.8.0. starting all services
2026-03-27T14:06:05.210Z box:mailserver startMail: starting
2026-03-27T14:06:05.220Z box:mailserver restart: restarting mail container with mailFqdn:my.nookscape.com mailDomain:nookscape.com
2026-03-27T14:06:05.227Z box:locks write: current locks: {"mail_restart":null}
2026-03-27T14:06:05.227Z box:locks acquire: mail_restart
2026-03-27T14:06:05.244Z box:mailserver configureMail: stopping and deleting previous mail container
2026-03-27T14:06:05.288Z box:mailserver createMailConfig: generating mail config with my.nookscape.com
2026-03-27T14:06:05.306Z box:mailserver configureMail: starting mail container
2026-03-27T14:06:05.306Z box:shell mailserver: /bin/bash -c docker run --restart=always -d --name=mail                 --net cloudron                 --net-alias mail                 --log-driver syslog                 --log-opt syslog-address=unix:///home/yellowtent/platformdata/logs/syslog.sock                 --log-opt syslog-format=rfc5424                 --log-opt tag=mail                 -m 8589934592                 --memory-swap -1                 --dns 172.18.0.1                 --dns-search=.                 --ip 172.18.30.4                 -e CLOUDRON_MAIL_TOKEN=4b4fc1caf5b3ebd7d1d8d3630d1e659c2b5adf72c24eb40d8ab58de2fdc94e7dfb190fdc95335e2d868c1040b3fa29b586b6e14994d2d07934cd016d2d4f71a150052d8f4ff182244424531da13b7730071d8204ba3c59a23e300a82722d91db0b6a782856e719f3d1c0ba62f36bfe79fe6ebfbe4ed7b1a7c33a4ef44db0cd5c                 -e CLOUDRON_RELAY_TOKEN=d75d0a5062cb85cae5a22b96996cc487fbe4f4ffa59aee7e53ea765f210c13f479805e415f1cc6dc86ed04024795ae2e03708acea19e6efe2c273a5ef28a6f1e5e0fb6fb7362a17b812e6eaba378c3fa2b745db06f5ff16c603fb87c6dcc0fc5fa714d3470750d1c7f0fbf5706005adfe7846707a68c3348adbab45b2d4cb9f1                 -e LOGLEVEL=info                 -v /home/yellowtent/boxdata/mail:/app/data                 -v /home/yellowtent/platformdata/addons/mail:/etc/mail:ro                 -p 587:2587 -p 993:9993 -p 4190:4190 -p 25:2587 -p 465:2465 -p 995:9995                 --label isCloudronManaged=true                 --read-only -v /run -v /tmp registry.docker.com/cloudron/mail:3.15.0@sha256:c93b5a83fc4e775bda4e05010bd19e5a658936e7a09cf7e51281e3696fde4536
2026-03-27T14:06:06.969Z box:locks write: current locks: {}
2026-03-27T14:06:06.969Z box:locks release: mail_restart
2026-03-27T14:06:06.974Z box:services startTurn: stopping and deleting previous turn container
2026-03-27T14:06:06.980Z box:services startTurn: starting turn container
2026-03-27T14:06:06.980Z box:shell services: /bin/bash -c docker run --restart=always -d --name=turn                 --hostname turn                 --net host                 --log-driver syslog                 --log-opt syslog-address=unix:///home/yellowtent/platformdata/logs/syslog.sock                 --log-opt syslog-format=rfc5424                 --log-opt tag=turn                 -m 5234491392                 --memory-swap -1                 -e CLOUDRON_TURN_SECRET=ab487e39af5147f386b83a974db0b51                 -e CLOUDRON_REALM=my.nookscape.com                 --label isCloudronManaged=true                 --read-only -v /tmp -v /run registry.docker.com/cloudron/turn:1.8.0@sha256:cdbe83c3c83b8f25de3a5814b121eb941b457dca7127d2e6ff446c7a0cfa1570
2026-03-27T14:06:07.203Z box:services startMysql: stopping and deleting previous mysql container
2026-03-27T14:06:07.208Z box:services startMysql: starting mysql container
2026-03-27T14:06:07.208Z box:shell services: /bin/bash -c docker run --restart=always -d --name=mysql                 --hostname mysql                 --net cloudron                 --net-alias mysql                 --log-driver syslog                 --log-opt syslog-address=unix:///home/yellowtent/platformdata/logs/syslog.sock                 --log-opt syslog-format=rfc5424                 --log-opt tag=mysql                 --ip 172.18.30.1                 -e CLOUDRON_MYSQL_TOKEN=2a0c32df4cd0a0195db9b97a73f0d84a30fd085351cd155691471b15689d896d8ab08aaf383475f0235de71379cb39ca7a2196572f75e5e43277d5b67213b7f70dabc8936c62113160c7cf832c6f41912788e3dac3cdddc93cb077ada27ed82ec81991f902b3d11f1c0696a0ddda312bba1b4b93f3f7e02761a4f8dbcff2e715                 -e CLOUDRON_MYSQL_ROOT_HOST=172.18.0.1                 -e CLOUDRON_MYSQL_ROOT_PASSWORD=420f78f4299c8c941cebd91e9f010192800c8b2d444dcad379fdb67cdd5377adb78e49bbe6b4d9d32c5897219e9b1b6360ee234db0faa47c404c5df309f51ca3483d7ff5fa5792381ef8a8391e1881d3e3893695ffee36fcef9cb18d65c0eb30764963a490efb94c7e225fcfc2b6c173180026f4315595900e2cf64c8d6f55d9                 -v /home/yellowtent/platformdata/mysql:/var/lib/mysql                 --label isCloudronManaged=true                 --cap-add SYS_NICE                 --read-only -v /tmp -v /run registry.docker.com/cloudron/mysql:3.5.0@sha256:969ea5b2f91861940ca6309c7676c52e479d2a864ba3aabd08a4266799707280
2026-03-27T14:06:07.844Z box:services Waiting for mysql
2026-03-27T14:06:10.914Z box:services Attempt 1 failed. Will retry: Network error waiting for mysql: connect EHOSTUNREACH 172.18.30.1:3000
2026-03-27T14:06:29.025Z box:services Attempt 2 failed. Will retry: Network error waiting for mysql: connect EHOSTUNREACH 172.18.30.1:3000
2026-03-27T14:06:47.137Z box:services Attempt 3 failed. Will retry: Network error waiting for mysql: connect EHOSTUNREACH 172.18.30.1:3000
2026-03-27T14:07:05.249Z box:services Attempt 4 failed. Will retry: Network error waiting for mysql: connect EHOSTUNREACH 172.18.30.1:3000
2026-03-27T14:07:23.361Z box:services Attempt 5 failed. Will retry: Network error waiting for mysql: connect EHOSTUNREACH 172.18.30.1:3000
2026-03-27T14:07:41.473Z box:services Attempt 6 failed. Will retry: Network error waiting for mysql: connect EHOSTUNREACH 172.18.30.1:3000
2026-03-27T14:07:59.585Z box:services Attempt 7 failed. Will retry: Network error waiting for mysql: connect EHOSTUNREACH 172.18.30.1:3000
2026-03-27T14:08:17.697Z box:services Attempt 8 failed. Will retry: Network error waiting for mysql: connect EHOSTUNREACH 172.18.30.1:3000
2026-03-27T14:08:35.809Z box:services Attempt 9 failed. Will retry: Network error waiting for mysql: connect EHOSTUNREACH 172.18.30.1:3000
2026-03-27T14:08:53.921Z box:services Attempt 10 failed. Will retry: Network error waiting for mysql: connect EHOSTUNREACH 172.18.30.1:3000
2026-03-27T14:09:12.034Z box:services Attempt 11 failed. Will retry: Network error waiting for mysql: connect EHOSTUNREACH 172.18.30.1:3000
2026-03-27T14:09:30.146Z box:services Attempt 12 failed. Will retry: Network error waiting for mysql: connect EHOSTUNREACH 172.18.30.1:3000
2026-03-27T14:09:48.257Z box:services Attempt 13 failed. Will retry: Network error waiting for mysql: connect EHOSTUNREACH 172.18.30.1:3000
2026-03-27T14:10:06.369Z box:services Attempt 14 failed. Will retry: Network error waiting for mysql: connect EHOSTUNREACH 172.18.30.1:3000
2026-03-27T14:10:24.481Z box:services Attempt 15 failed. Will retry: Network error waiting for mysql: connect EHOSTUNREACH 172.18.30.1:3000
2026-03-27T14:10:42.593Z box:services Attempt 16 failed. Will retry: Network error waiting for mysql: connect EHOSTUNREACH 172.18.30.1:3000
2026-03-27T14:11:00.705Z box:services Attempt 17 failed. Will retry: Network error waiting for mysql: connect EHOSTUNREACH 172.18.30.1:3000
2026-03-27T14:11:18.817Z box:services Attempt 18 failed. Will retry: Network error waiting for mysql: connect EHOSTUNREACH 172.18.30.1:3000
2026-03-27T14:11:36.929Z box:services Attempt 19 failed. Will retry: Network error waiting for mysql: connect EHOSTUNREACH 172.18.30.1:3000
2026-03-27T14:11:55.042Z box:platform startInfra: Failed to start services. retry=false (attempt 0): Network error waiting for mysql: connect EHOSTUNREACH 172.18.30.1:3000
2026-03-27T14:11:55.043Z box:platform BoxError: Network error waiting for mysql: connect EHOSTUNREACH 172.18.30.1:3000
    at /home/yellowtent/box/src/services.js:603:33
    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
    at async promiseRetry (/home/yellowtent/box/src/promise-retry.js:17:20)
    at async waitForContainer (/home/yellowtent/box/src/services.js:598:5)
    at async startMysql (/home/yellowtent/box/src/services.js:1251:9)
    at async Object.startServices (/home/yellowtent/box/src/services.js:825:9)
    at async startInfra (/home/yellowtent/box/src/platform.js:147:13)
    at async onActivated (/home/yellowtent/box/src/platform.js:207:5)
nookscape@Cloudron:~$

[james]

Hello @hayoken2000
You are still on Cloudron version 8.3.1, you should update your cloudron if possible.
From the log I can see that the mysql docker container is not starting correctly.
Please check the mysql docker logs with:

docker logs mysql

[hayoken2000]

@james I can't update; I don't have a web GUI.

Here are the logs:

nookscape@Cloudron:~$ docker logs mysql
Detected existing installation
chown: warning: '.' should be ':': 'mysql.mysql'
Resetting root password to 420f78f4299c8c941cebd91e9f010192800c8b2d444dcad379fdb67cdd5377adb78e49bbe6b4d9d32c5897219e9b1b6360ee234db0faa47c404c5df309f51ca3483d7ff5fa5792381ef8a8391e1881d3e3893695ffee36fcef9cb18d65c0eb30764963a490efb94c7e225fcfc2b6c173180026f4315595900e2cf64c8d6f55d9
Waiting with password
Waiting for MySQL to come up
Waiting for MySQL to come up
Waiting for MySQL to come up
Waiting for MySQL to come up
Waiting for MySQL to come up
Waiting for MySQL to come up
mysqladmin: [Warning] Using a password on the command line interface can be insecure.
Starting supervisor
2026-03-27 14:06:16,202 INFO Included extra file "/etc/supervisor/conf.d/mysql-service.conf" during parsing
2026-03-27 14:06:16,202 INFO Included extra file "/etc/supervisor/conf.d/mysql.conf" during parsing
2026-03-27 14:06:16,202 INFO Set uid to user 0 succeeded
2026-03-27 14:06:16,208 INFO RPC interface 'supervisor' initialized
2026-03-27 14:06:16,208 CRIT Server 'inet_http_server' running without any HTTP authentication checking
2026-03-27 14:06:16,209 INFO supervisord started with pid 1
2026-03-27 14:06:17,211 INFO spawned: 'mysql' with pid 74
2026-03-27 14:06:17,213 INFO spawned: 'mysql-service' with pid 75
MySQL service endpoint listening on http://:::3000
2026-03-27 14:06:18,469 INFO success: mysql entered RUNNING state, process has stayed up for > than 1 seconds (startsecs)
2026-03-27 14:06:18,469 INFO success: mysql-service entered RUNNING state, process has stayed up for > than 1 seconds (startsecs)
nookscape@Cloudron:~$