Passkey verification failed on desktop

[DualOSWinWiz]

Subject: Passkey verification failed on desktop, login failure, and 2FA "Confirm" button disabled

@girish Hi, I updated to the latest version, but I'm unfortunately still running into issues with the Passkey feature. Here are the full details of what I'm experiencing across my devices, along with the relevant logs.

1. Initial Setup & Mobile Success:
   I successfully set up a passkey using the Dashlane app on iOS. The initial login worked perfectly, and the passkey login continues to work fine whenever I use that specific phone.

2. Desktop Login Issue & Fallback Failure:
   The next day, I tried to log in via the web on my Windows desktop PC using the passkey, but the login failed. I then tried to fall back to a standard password login. However, when I reached the 2FA screen, the "Confirm" button was greyed out/disabled, leaving me locked out on my PC.

3. Desktop Passkey Setup Error:
   Thinking I needed to reconfigure it, I tried to set up the passkey again directly from my Windows desktop using the Dashlane extension. When I do this, it throws an error stating: "passkey verification failed".

Troubleshooting I tried:

Tested across multiple desktop browsers (Firefox, Chrome, and Edge) — both the 2FA button issue and the setup error happen on all of them.

Double-checked my desktop's time and date settings to ensure everything was properly synced for 2FA.

My Workaround:
I ended up logging into Cloudron via my phone (where the passkey still functioned perfectly) and removed the passkey from my account entirely. Once the passkey was deleted, I was able to successfully log in on my desktop using my normal password + 2FA.

Logs:
I pulled the logs from when I attempted the setup on the desktop, and it looks like it's failing on the user verification step:

Plaintext
Mar 27 14:16:17 passkeys: getRegistrationOptions: generated for user uid-xxxxxxx-xxxx-46a5-80e5-d95d5451d588
Mar 27 14:16:19 passkeys: verifyRegistration: verification failed for user uid-xxxxxxx-xxxx-46a5-80e5-d95d5451d588: Error: User verification was required, but user could not be verified
Mar 27 14:16:19 at verifyRegistrationResponse (file:///home/yellowtent/box/node_modules/@simplewebauthn/server/esm/registration/verifyRegistrationResponse.js:119:15)
Mar 27 14:16:23 apphealthmonitor: app health: 10 running / 1 stopped / 1 unresponsive
Let me know if there's anything else I can test or provide to help track this down!

[james]

Hello @dualoswinwiz
What Cloudron version are you currently using where this issue is present?

[DualOSWinWiz]

@james said:

Hello @dualoswinwiz
What Cloudron version are you currently using where this issue is present?

9.1.5

[james]

Hello @dualoswinwiz
I was not able to reproduce your described issue.

[DualOSWinWiz]

@james do you want me to share a screen recording ? Or share any logs i have 4 cloudron instances and i faced the same. I use Dashlane for credential management all my passkeys stored in that

[james]

Hello @dualoswinwiz
A screen recording would be great.

[DualOSWinWiz]

@james please check my DM