Cloudron down after Ubuntu/Docker update (Docker service fails to start)

[Valexico]

Hi @james
In my case i Didn't do any manual update : I let cloudron manage updates I just schedule a reboot once a week

[osobo]

Hello @james. I think so. Following Cloudron’s notification to reboot the server I’ve simply clicked on the « reboot » link within the dashboard and lost the access from there.

[james]

Hello @valexico and @osobo
Thanks for that.
Can you two please ssh into your Cloudron server and post the output of following command?

docker --version

[osobo]

@james Docker version 29.1.5, build 0e6fee6

[Valexico]

Same here
Docker version 29.1.5, build 0e6fee6

[james]

Hello @osobo and @valexico
Thanks.
Do you still have the /etc/systemd/system/docker.service.d/cloudron.conf file?
Because on two of my Cloudron systems it is also Docker version 29.1.5, build 0e6fee6 and there was no issue with docker.

[Valexico]

No I deleted the file to fix the issue as described by @osobo

[Valexico]

my claude chat if it helps
https://claude.ai/share/acd62c73-b4e5-4e49-9e84-7e06d4229815

[osobo]

Same here. The file has been deleted with the fix.

[jdbaker]

For what its worth, the issue occurred for me last Thursday night after using the reboot option in the dashboard, as instructed by the typical Cloudron notification. The VPS came back up, but the Cloudron dashboard was unreachable. In the VPS terminal, the troubleshooter showed docker was not starting. Two additional VPS reboots did not resolve it, so I simply rolled back, and then everything appeared to be working.

Later that night, Cloudron updated from 9.1.5 to 9.1.6.

When another reboot notification appeared yesterday, I took another snapshot of the VPS before rebooting, and everything came back up just fine.

However, I did NOT delete my cloudron.conf file, and it still exists.

My docker version is 29.1.5, build 0e6fee6.

[Valexico]

@james
So, should we do something to restore our cloudron to nominal configuration ? Recreate this cloudron.conf file somehow ?

[james]

Hello @valexico

@Valexico said:

So, should we do something to restore our cloudron to nominal configuration ? Recreate this cloudron.conf file somehow ?

That would be best I think.
If this would reproduce the previous issue, that be interesting to get an understanding what is causing this.

The default content from /etc/systemd/system/docker.service.d/cloudron.conf is:

[Service]
ExecStart=
ExecStart=/usr/bin/dockerd -H fd:// --log-driver=journald --exec-opt native.cgroupdriver=cgroupfs --storage-driver=overlay2 --experimental --ip6tables --userland-proxy=false

[Valexico]

hi @james

I tried to restore this file but docker won't start.

Claude analysis :

• systemd (file cloudron.conf) passes --log-driver=journald
• But /etc/docker/daemon.json also defines log-driver: json-file

So what is the official fix ?

Here are some logs :

tail -n 40 ../yellowtent/platformdata/logs/box.log
  stdout: '',
  stdoutString: '',
  stdoutLineCount: 0,
  stderr: 'Cannot connect to the Docker daemon at unix:///var/run/docker.sock. Is the docker daemon running?\n',
  stderrString: 'Cannot connect to the Docker daemon at unix:///var/run/docker.sock. Is the docker daemon running?\n',
  stderrLineCount: 1,
  code: 1,
  signal: null,
  timedOut: false,
  terminated: false
}
2026-04-20T20:18:28.212Z shell: docker: docker update --memory 268435456 --memory-swap -1 redis-9d1726c8-d217-45ab-ac30-0ec5c01c4cf0 errored BoxError: docker exited with code 1 signal null
    at ChildProcess.<anonymous> (file:///home/yellowtent/box/src/shell.js:70:23)
    at ChildProcess.emit (node:events:508:28)
    at maybeClose (node:internal/child_process:1101:16)
    at Socket.<anonymous> (node:internal/child_process:457:11)
    at Socket.emit (node:events:508:28)
    at Pipe.<anonymous> (node:net:346:12) {
  reason: 'Shell Error',
  details: {},
  stdout: '',
  stdoutString: '',
  stdoutLineCount: 0,
  stderr: 'Cannot connect to the Docker daemon at unix:///var/run/docker.sock. Is the docker daemon running?\n',
  stderrString: 'Cannot connect to the Docker daemon at unix:///var/run/docker.sock. Is the docker daemon running?\n',
  stderrLineCount: 1,
  code: 1,
  signal: null,
  timedOut: false,
  terminated: false
}
2026-04-20T20:18:28.213Z cron: handleAutoupdateConfigChanged: schedule - 00 00 1,2,3,4,5 * * 0,4/Europe/Paris, policy - platform_and_apps
2026-04-20T20:18:28.215Z cron: Dynamic DNS setting changed to false
2026-04-20T20:18:28.216Z dockerproxy: start: listening on 172.18.0.1:3003
2026-04-20T20:18:28.216Z From uncaughtException handler.
2026-04-20T20:18:28.216Z Error: listen EADDRNOTAVAIL: address not available 172.18.0.1:3003
2026-04-20T20:18:28.216Z     at Server.setupListenHandle [as _listen2] (node:net:1918:21)
2026-04-20T20:18:28.216Z     at listenInCluster (node:net:1997:12)
2026-04-20T20:18:28.216Z     at node:net:2206:7
2026-04-20T20:18:28.216Z     at process.processTicksAndRejections (node:internal/process/task_queues:89:21)

sudo journalctl -u docker --since "today" | grep -A5 "error\|Error\|failed\|Failed" | head -60
Apr 20 09:14:20 srv565755 dockerd[928]: time="2026-04-20T09:14:20.051807769Z" level=warning msg="ShouldRestart failed, container will not be restarted" container=4f0cb8c35e7ba64d6a081361646cb651cc3956442e62c97946f0d15edd6de455 daemonShuttingDown=false error="restart canceled" execDuration=13h52m56.033484743s exitStatus="{0 2026-04-20 09:14:19.681121204 +0000 UTC}" hasBeenManuallyStopped=true restartCount=0
Apr 20 09:16:48 srv565755 dockerd[928]: time="2026-04-20T09:16:48.421429471Z" level=info msg="Configured log driver does not support reads, enabling local file cache for container logs" container=951df08d2fe64f854504c7f945d526f99347a3b7ffc6b5742479f18ee8595776 driver=syslog
Apr 20 09:16:48 srv565755 dockerd[928]: time="2026-04-20T09:16:48.647044948Z" level=info msg="Skipping check for route to send NA, EMSGSIZE" eid=587f20e087dc ep=1c5d0773-9eca-48f8-945e-83733391299d net=cloudron nid=b08cee04d967
Apr 20 09:16:48 srv565755 dockerd[928]: time="2026-04-20T09:16:48.653269180Z" level=info msg="sbJoin: gwep4 ''->'587f20e087dc', gwep6 ''->'587f20e087dc'" eid=587f20e087dc ep=1c5d0773-9eca-48f8-945e-83733391299d net=cloudron nid=b08cee04d967
Apr 20 11:33:17 srv565755 dockerd[928]: time="2026-04-20T11:33:17.566840739Z" level=info msg="ignoring event" container=951df08d2fe64f854504c7f945d526f99347a3b7ffc6b5742479f18ee8595776 module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
Apr 20 11:33:17 srv565755 dockerd[928]: time="2026-04-20T11:33:17.626250628Z" level=warning msg="ShouldRestart failed, container will not be restarted" container=951df08d2fe64f854504c7f945d526f99347a3b7ffc6b5742479f18ee8595776 daemonShuttingDown=false error="restart canceled" execDuration=2h16m29.209514787s exitStatus="{0 2026-04-20 11:33:17.50260464 +0000 UTC}" hasBeenManuallyStopped=true restartCount=0
Apr 20 11:33:31 srv565755 dockerd[928]: time="2026-04-20T11:33:31.302996371Z" level=info msg="Configured log driver does not support reads, enabling local file cache for container logs" container=5cd41c6952e0e4a57df020a068ba8d8ad03a1962cf5166c16def923db4a19678 driver=syslog
Apr 20 11:33:31 srv565755 dockerd[928]: time="2026-04-20T11:33:31.544418039Z" level=info msg="Skipping check for route to send NA, EMSGSIZE" eid=cc6732021dd2 ep=1c5d0773-9eca-48f8-945e-83733391299d net=cloudron nid=b08cee04d967
Apr 20 11:33:31 srv565755 dockerd[928]: time="2026-04-20T11:33:31.550239968Z" level=info msg="sbJoin: gwep4 ''->'cc6732021dd2', gwep6 ''->'cc6732021dd2'" eid=cc6732021dd2 ep=1c5d0773-9eca-48f8-945e-83733391299d net=cloudron nid=b08cee04d967
Apr 20 20:17:06 srv565755 systemd[1]: Stopping docker.service - Docker Application Container Engine...
Apr 20 20:17:06 srv565755 dockerd[928]: time="2026-04-20T20:17:06.327530091Z" level=info msg="Processing signal 'terminated'"
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.546853647Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.555695229Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.555782219Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.555813540Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.566229495Z" level=info msg="ignoring event" container=0b8f6fb173a1d0e2d4dedcbfba65145ed2a57c720caab9bbe67f404771fc0c88 module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.568576383Z" level=info msg="ignoring event" container=b84eb548ee71992483f45e56428929b79bcc8aad1f7023b195c60f659780d168 module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.582046353Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.582069903Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.582693859Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.589390793Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.632285602Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.659873666Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.704349637Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.730620892Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.730674482Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.730804793Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.751950246Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.766076720Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.774481318Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.792120681Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.792250913Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.820107909Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.842432751Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.842499741Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.842352570Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.889893867Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.898854650Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.905530513Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.914025273Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.914073723Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.915739917Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.917869824Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.921901237Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.921959517Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.940298087Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.940385708Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.940415097Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.957654048Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.984816919Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.984879059Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:07 srv565755 dockerd[928]: time="2026-04-20T20:17:07.984904639Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:08 srv565755 dockerd[928]: time="2026-04-20T20:17:08.002561723Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:08 srv565755 dockerd[928]: time="2026-04-20T20:17:08.002633953Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:08 srv565755 dockerd[928]: time="2026-04-20T20:17:08.002662174Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:08 srv565755 dockerd[928]: time="2026-04-20T20:17:08.002688504Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:08 srv565755 dockerd[928]: time="2026-04-20T20:17:08.023282142Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:08 srv565755 dockerd[928]: time="2026-04-20T20:17:08.032926700Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:08 srv565755 dockerd[928]: time="2026-04-20T20:17:08.052743052Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=
Apr 20 20:17:08 srv565755 dockerd[928]: time="2026-04-20T20:17:08.052817351Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=

[james]

Hello @valexico
So this is the actuall error:

Apr 20 20:17:08 srv565755 dockerd[928]: time="2026-04-20T20:17:08.052817351Z" level=error msg="Error writing log message" driver=syslog error="dial unix /home/yellowtent/platformdata/logs/syslog.sock: connect: no such file or directory" message=

Can you please check the status of:

systemctl status cloudron-syslog.service

[Valexico]

hi @james

Here the status on my fixed (cloudron.conf deleted). I can't check with the error as this server is used in production... I would have to test at night this not very convenient

systemctl status cloudron-syslog.service
WARNING: terminal is not fully functional
Press RETURN to continue
● cloudron-syslog.service - Cloudron Syslog
     Loaded: loaded (/etc/systemd/system/cloudron-syslog.service; enabled; preset: enabled)
     Active: active (running) since Mon 2026-04-20 20:20:34 UTC; 12h ago
   Main PID: 734 (MainThread)
      Tasks: 11 (limit: 19092)
     Memory: 71.9M (peak: 72.4M)
        CPU: 9.000s
     CGroup: /system.slice/cloudron-syslog.service
             └─734 node /home/yellowtent/box/syslog.js

[james]

Hello @valexico
Can you check if the sock file does really not exist?

/home/yellowtent/platformdata/logs/syslog.sock

[Valexico]

@james

ls -l /home/yellowtent/platformdata/logs/syslog.sock
srwxr-xr-x 1 yellowtent yellowtent 0 Apr 20 20:20 /home/yellowtent/platformdata/logs/syslog.sock

[Valexico]

@james
For what it's worth, it is also an Hostinger VPS

[ntnsndr]

@osobo Thank you so much for posting this! I also had the same issue on Hostinger this morning after a manual reboot, and the OP instructions worked.

[Valexico]

@james
Any idea what could be specific to Hostinger in this issue ? I mean It's just a raw ubuntu installation in my case where I installed manually Cloudron