Pro subscription not linked to existing installation — dashboard still shows Free

[b.pinel]

I have an existing Cloudron installation (v9.1.6) that has been running fine for a few weeks. Today I created a cloudron.io account and subscribed to the Pro Yearly plan. On
console.cloudron.io, my server appears as baptistepinel.com with "Pro Yearly" and "Last seen 27 April 2026". However, my dashboard still shows Account: None / Subscription:
Free.

The box.log confirms the subscription check returns Free:
2026-04-26T21:40:10.705Z appstore: checkSubscription: Cloudron 2fe3fe39-9b29-4a5c-a269-20b8cb1d87b7 is on the Free plan.

  cloudron-support --troubleshoot output:
  [OK]    node version is correct
  [OK]    IPv6 is enabled and public IPv6 address is working
  [OK]    docker is running
  [OK]    docker version is correct
  [OK]    MySQL is running
  [OK]    netplan is good
  [OK]    DNS is resolving via systemd-resolved
  [OK]    unbound is running
  [OK]    nginx is running
  [OK]    dashboard cert is valid
  [OK]    dashboard is reachable via loopback
  [OK]    No pending database migrations
  [WARN]  Service 'mysql' is not running (may be lazy-stopped)
  [OK]    Service 'postgresql' is running and healthy
  [WARN]  Service 'mongodb' is not running (may be lazy-stopped)
  [OK]    Service 'mail' is running and healthy
  [OK]    Service 'graphite' is running and healthy
  [OK]    Service 'sftp' is running and healthy
  [OK]    box v9.1.6 is running
  [OK]    Dashboard is reachable via domain name
  [OK]    Domain baptistepinel.com is valid and has not expired

How do I link my Pro subscription to my existing installation?

[james]

Hello @b.pinel
Please write us a mail at support@cloudron.io
There we can resolve this issue with you.

[nebulon]

Solved via support