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Cloudron Forum

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  3. Email forward to Gmail/Hotmail accounts

Email forward to Gmail/Hotmail accounts

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  • F Offline
    F Offline
    fer.raspo
    wrote on last edited by
    #1

    Hi friends!
    I need to forward some emails account for example client1@domain.com to client1@gmail.com/hotmail.com and to do that I configure Sieve Filters like explains this link: https://cloudron.io/documentation/email/#forward-all-emails-to-an-external-address

    The forwards works fine to an accounts with a same domain (domain.com) but the mails do not arrive when the forwarder is set to gmail or hotmail.

    What can happen?
    Thanks a lot from already!
    My best regards!

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    • girishG Do not disturb
      girishG Do not disturb
      girish
      Staff
      wrote on last edited by
      #2

      @fer-raspo Can you check if the messages ended up in your spam folder? Also, can you maybe first send an email from your client1@gmail.com to client1@domain.com (so that gmail learns your address) and test it again?

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      • F Offline
        F Offline
        fer.raspo
        wrote on last edited by
        #3

        @girish Thanks for your help! I checked the spam folder and did not arrived.
        And I tested to send from client1@gmail.com to client1@domain.com several times, and arrived fine, but the forward copy did not arrived.

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        • girishG girish

          @fer-raspo Can you check if the messages ended up in your spam folder? Also, can you maybe first send an email from your client1@gmail.com to client1@domain.com (so that gmail learns your address) and test it again?

          F Offline
          F Offline
          fer.raspo
          wrote on last edited by
          #4

          @girish Any idea what can happen?
          Thanks a lot! 🙂

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          • girishG Do not disturb
            girishG Do not disturb
            girish
            Staff
            wrote on last edited by
            #5

            @fer-raspo Are you using a mail relay by any chance? There is an issue that email forwarding is not working as expected when using a mail relay - https://git.cloudron.io/cloudron/box/issues/593. We are working on a fix. Otherwise, are you able to join our chat at https://chat.cloudron.io and ping me there? (@girish).

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