After updating a specific website credentials and database of the site was missing and it shows that error

[jcalag]

We face the issue in migration website and restoring backup on cloudron. I migrate staging to Live on same cloudron server but it shows plugin missing and app show not response. and after i tried to restore it didn't restore for website and just stuck app on starting and after few hours it shows no response. Also for the helpdesk we updated helpdesk app and after the update it break the helpdesk and when i restore the backup for helpdesk it shows "An error occurred during the restore operation: FileSystem Error: unable to chmod: ENOENT: no such file or directory, chmod '/home/yellowtent/appsdata/24cdf909-2ab0-4248-8515-ff5682a11fd0/data/storage/framework/sessions/.gitignore" and my when i fixed it from repair it start working but the database was template and no access for login. my old helpdesk size was 1.27GB but after restore it was shows just 756MB.

[james]

Hello @jcalag
What specific app are you writing about?
Could it be that the restored /app/data/ configuration files from the restored backup still have the restored credentials for the DB of the other location?
Same with other config files.
Since you did not disclouse what app you are using I can only assume.

[jcalag]

@james

At the moment, we're experiencing issues with both the WordPress site and the Helpdesk app.
We have confirmed that all application data is present in /app/data, and it was restored from the Cloudron backup. Before we performing the clone or restore, both the WordPress site and the Helpdesk app were working correctly without any issues.
However, right now the clone/restore process, both WordPress started experiencing problems & for Helpdesk is having issue of missing database no credential is working. Since the data has been restored successfully, we're currently investigating what may have changed during the restore process that is causing these issues.

[jcalag]

@james

Error code when restoring a specific backup:

710/app_helpdesk.gosafersecurity.com_v1.16.17/data/Modules/AdamSmartSearchUI/.git/hooks/sendemail-validate.sample to /home/yellowtent/appsdata/24cdf909-2ab0-4248-8515-ff5682a11fd0/data/Modules/AdamSmartSearchUI/.git/hooks/sendemail-validate.sample"}
Jul 28 15:20:32 box:tasks updating task 15456 with: {"percent":65,"message":"Downloading 2026-07-26-160002-710/app_helpdesk.gosafersecurity.com_v1.16.17/data/Modules/AdamSmartSearchUI/.git/hooks/update.sample to /home/yellowtent/appsdata/24cdf909-2ab0-4248-8515-ff5682a11fd0/data/Modules/AdamSmartSearchUI/.git/hooks/update.sample"}
Jul 28 15:20:32 box:tasks updating task 15456 with: {"percent":65,"message":"Download finished 2026-07-26-160002-710/app_helpdesk.gosafersecurity.com_v1.16.17/data/Modules/AdamSmartSearchUI/.git/hooks/prepare-commit-msg.sample to /home/yellowtent/appsdata/24cdf909-2ab0-4248-8515-ff5682a11fd0/data/Modules/AdamSmartSearchUI/.git/hooks/prepare-commit-msg.sample"}
Jul 28 15:20:32 box:tasks updating task 15456 with: {"percent":65,"message":"Download finished 2026-07-26-160002-710/app_helpdesk.gosafersecurity.com_v1.16.17/data/Modules/AdamSmartSearchUI/.git/hooks/push-to-checkout.sample to /home/yellowtent/appsdata/24cdf909-2ab0-4248-8515-ff5682a11fd0/data/Modules/AdamSmartSearchUI/.git/hooks/push-to-checkout.sample"}
Jul 28 15:20:32 box:backupformat/rsync Recreating empty directories in {"localRoot":"/home/yellowtent/appsdata/24cdf909-2ab0-4248-8515-ff5682a11fd0","layout":[]}
Jul 28 15:20:32 box:tasks updating task 15456 with: {"percent":65,"message":"Download finished 2026-07-26-160002-710/app_helpdesk.gosafersecurity.com_v1.16.17/data/Modules/AdamSmartSearchUI/.git/hooks/sendemail-validate.sample to /home/yellowtent/appsdata/24cdf909-2ab0-4248-8515-ff5682a11fd0/data/Modules/AdamSmartSearchUI/.git/hooks/sendemail-validate.sample"}
Jul 28 15:20:32 box:tasks updating task 15456 with: {"percent":65,"message":"Download finished 2026-07-26-160002-710/app_helpdesk.gosafersecurity.com_v1.16.17/data/Modules/AdamSmartSearchUI/.git/hooks/update.sample to /home/yellowtent/appsdata/24cdf909-2ab0-4248-8515-ff5682a11fd0/data/Modules/AdamSmartSearchUI/.git/hooks/update.sample"}
Jul 28 15:20:32 box:apptask run: app error for state pending_restore: BoxError: unable to chmod: ENOENT: no such file or directory, chmod '/home/yellowtent/appsdata/24cdf909-2ab0-4248-8515-ff5682a11fd0/data/storage/framework/sessions/.gitignore' at restoreFsMetadata (file:///home/yellowtent/box/src/backupformat/rsync.js:126:31) at async Object.download (file:///home/yellowtent/box/src/backupformat/rsync.js:297:5) at async download (file:///home/yellowtent/box/src/backuptask.js:117:5) at async Object.downloadApp (file:///home/yellowtent/box/src/backuptask.js:157:5) at async installCommand (file:///home/yellowtent/box/src/apptask.js:476:9) { reason: 'FileSystem Error', details: {} }
Jul 28 15:20:32 box:tasks setCompleted - 15456: {"result":null,"error":{"message":"unable to chmod: ENOENT: no such file or directory, chmod '/home/yellowtent/appsdata/24cdf909-2ab0-4248-8515-ff5682a11fd0/data/storage/framework/sessions/.gitignore'","reason":"FileSystem Error"},"percent":100}
Jul 28 15:20:32 box:tasks updating task 15456 with: {"completed":true,"result":null,"error":{"message":"unable to chmod: ENOENT: no such file or directory, chmod '/home/yellowtent/appsdata/24cdf909-2ab0-4248-8515-ff5682a11fd0/data/storage/framework/sessions/.gitignore'","reason":"FileSystem Error"},"percent":100}
Jul 28 15:20:32 Exiting with code 0
Jul 28 15:20:32 box:taskworker Task took 21.346 seconds
Jul 28 15:20:32 BoxError: unable to chmod: ENOENT: no such file or directory, chmod '/home/yellowtent/appsdata/24cdf909-2ab0-4248-8515-ff5682a11fd0/data/storage/framework/sessions/.gitignore'

[jcalag]

Jul 28, 2026, 06:47 PM	jc	Backup integrity check failed	
{
    "status": "failed",
    "taskId": "15551",
    "backupId": "app_24cdf909-2ab0-4248-8515-ff5682a11fd0_v1.16.20_c57b5c82"
}

Additional details about the backups

System
Cloudron version
9.1.3
Ubuntu version
Ubuntu 22.04.5 LTS Linux 5.15.0-186-generic
Vendor
Linode
Product
Compute Instance
CPU
16 Core "AMD EPYC 7542 32-Core Processor"
Memory
33.65 GB RAM & 4.29 GB Swap
Uptime
3 hours
Cloudron creation time
unknown

[james]

Hello @jcalag
You are still on Cloudron 9.1.3 and should update to Cloudron 9.2.0 since it includes many fixes also including for backups which might already solves your issues.