Pro/Max plan

[jdaviescoates]

@Staff IMHO User groups and roles should be included in Pro for all paying customers. It's pretty essential functionality for most people, I think.

I'd be inclined to suggest multiple back-up locations probably ought to be include in Pro too, but don't feel quite as strongly.

Because I'm grandfathered I forget which things are no longer included in Pro, and so I'm often giving people the wrong information in my frequent promoting of Cloudron!

But yeah, I think moving "User groups and roles" and "Multiple backup sites" into Pro could also help move more people from Free to Pro too.

[timconsidine]

Interesting thoughts.
I'm a little unclear (just pay my sub annually, it's about the only bill which I am pleased to pay, and don't follow the plan details).
But is the Pro/Max split actually moving stuff out of Pro into Max ?

Please forgive me if I misunderstood - corrections gratefully received.
I'm deliberately surfacing it so proposal is not misunderstood by others.

But if it's true, I think it is a very bad and dangerous precedent commercially.
Great to create a Max plan, but not at expense of causing user base resentment they just lost something which had been included previously.

Max Plan should be adding stuff that doesn't exist already.
I will have to have a think about what could go in.

[girish]

@timconsidine the change doesn't affect existing users. It was made several months ago. All previous users who registered with us before around Jul/Aug 2026 or so I think, can continue to create Cloudrons with the old plans. The old plan is basically all features forever, even future features. The public website shows only the new plans but when logged in you will see the old plans (as an existing old user). This way we show appreciation to our existing users. And to be doubly clear, this applies to existing users and not just existing Cloudrons. This means existing users can continue to create any number of Cloudrons with the older (all features) plans.

For a broader picture, inflation is a real thing after all and even Youtube/Spotify/Netflix have all increased their prices. RAM and server prices have increased insanely, and we have lots of infra to run to provide the services we do. We could increase the pricing for all users or keep our existing features/prices for our existing users. Ultimately, we decided that we won't change prices for existing users. Generally, this is the way we go about pricing changes. We still have many many old users who still pay the 6 and 8 per month when we initially launched 10 years ago. We don't charge them more.

[timconsidine]

@girish that's excellent approach, fully consistent with the trusted Cloudron environment, and thank you for the explanation. Now I understand much better. (sorry, I don't read the commercial pages any more, already bought in, didn't even know there was a Max Plan.)

Yes, I understand about the commercial pressures - everyone suffering and inescapable. So I support what can be done to make Cloudron successful, financially as well as technically, user adoption, market share etc.

So, @jdaviescoates, how is your post directed ?

• wrong Pro/Max split ?
• prompting ideas for Max ?

I'm almost there on intent, but not quite.
Sorry for being thick.