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Cloudron Forum

Apps | Demo | Docs | Install
  1. Cloudron Forum
  2. App Wishlist
  3. Freescout: Helpdesk & Shared Mailbox

Freescout: Helpdesk & Shared Mailbox

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  • imc67I Offline
    imc67I Offline
    imc67
    translator
    wrote on last edited by
    #4

    @nebulon I see here https://git.cloudron.io/cloudron/freescout-app an app with the comment "Basic installation without setup". I can't wait to see this great app in the Cloudron store 🙂

    Keep up the good work!

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    3
    • nebulonN Offline
      nebulonN Offline
      nebulon
      Staff
      wrote on last edited by
      #5

      To give an update, this app is mostly functional by now, since after our user setup script changes were merged https://github.com/freescout-helpdesk/freescout/pull/520

      jdaviescoatesJ 1 Reply Last reply
      5
      • nebulonN nebulon

        https://freescout.net/

        Given it is LAMP stack based this should be rather simple to package. The LDAP module however is a paid module, so we won't be able to readily integrate that easily. https://freescout.net/module/ldap/

        jdaviescoatesJ Online
        jdaviescoatesJ Online
        jdaviescoates
        wrote on last edited by
        #6

        @nebulon said in Freescout: Helpdesk & Shared Mailbox:

        The LDAP module however is a paid module, so we won't be able to readily integrate that easily. https://freescout.net/module/ldap/

        Hopefully it's relatively easy to integrate LDAP if one purchases the paid module?

        I use Cloudron with Gandi & Hetzner

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        • nebulonN nebulon

          To give an update, this app is mostly functional by now, since after our user setup script changes were merged https://github.com/freescout-helpdesk/freescout/pull/520

          jdaviescoatesJ Online
          jdaviescoatesJ Online
          jdaviescoates
          wrote on last edited by
          #7

          @nebulon said in Freescout: Helpdesk & Shared Mailbox:

          To give an update, this app is mostly functional by now, since after our user setup script changes were merged https://github.com/freescout-helpdesk/freescout/pull/520

          Would love to see this in the app store!

          I use Cloudron with Gandi & Hetzner

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          • nebulonN Offline
            nebulonN Offline
            nebulon
            Staff
            wrote on last edited by
            #8

            To give a small update here. The app package is mostly done. What is missing is the LDAP support, which we are working with FreeScout support to get that sorted out. The app will be packaged with optional cloudron user-management, since the LDAP module in FreeScout is a paid addon, thus we cannot solely rely on this.

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            • nebulonN Offline
              nebulonN Offline
              nebulon
              Staff
              wrote on last edited by
              #9

              We've just published the first package version, see further notes at https://forum.cloudron.io/topic/2300/freescout

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              • subvenS subven

                I use freescout in production with the cloudron LAMP stack. I had to use nested environment variables within the .env file but besides that the manuel setup was straight forward. The LDAP module is a one time payment and rather cheap. For now, I use the trial for testing.

                T Offline
                T Offline
                tomtom
                wrote on last edited by
                #10

                @subven Would you mind posting your Freescout LDAP config? I just purchased the module as well and would like to integrate it into thhe internal Cloudron LDAP server. Thanks!

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                • nebulonN Offline
                  nebulonN Offline
                  nebulon
                  Staff
                  wrote on last edited by
                  #11

                  Hi, thanks for bringing this to my attention again. Last time I checked, the plugin was not yet compatible with Cloudron, however since then there were some upstream fixes. I will test this again today or tomorrow and will see, if we can fixup also the app package to give access to the LDAP server.

                  T 1 Reply Last reply
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                  • nebulonN nebulon

                    Hi, thanks for bringing this to my attention again. Last time I checked, the plugin was not yet compatible with Cloudron, however since then there were some upstream fixes. I will test this again today or tomorrow and will see, if we can fixup also the app package to give access to the LDAP server.

                    T Offline
                    T Offline
                    tomtom
                    wrote on last edited by
                    #12

                    @nebulon Great, thanks!

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                    • nebulonN Offline
                      nebulonN Offline
                      nebulon
                      Staff
                      wrote on last edited by
                      #13

                      I will actually lock this topic, since we have a specific FreeScout forum section now.

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