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  3. error occurred during the uninstall operation

error occurred during the uninstall operation

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uninstall
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    • M Offline
      M Offline
      manuel
      wrote on last edited by
      #1

      dear cloudron community,
      i am trying to uninstall 2 apps (monica and nextcloud) and i get two similar errors:
      An error occurred during the uninstall operation: Task Error: Task 3207 stopped
      An error occurred during the uninstall operation: Task Error: Task 3206 stopped
      Can somebody hint me how could I deal with this?
      Thank you!

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      • nebulonN Offline
        nebulonN Offline
        nebulon
        Staff
        wrote on last edited by
        #2

        If you head over to the "Console" section of the app configuration page, there is a Logs button to see further details as of why it might have failed.

        M 1 Reply Last reply
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        • nebulonN nebulon

          If you head over to the "Console" section of the app configuration page, there is a Logs button to see further details as of why it might have failed.

          M Offline
          M Offline
          manuel
          wrote on last edited by
          #3

          @nebulon thank you ! this is already something new. however, i dont understand those technical messages

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          • nebulonN Offline
            nebulonN Offline
            nebulon
            Staff
            wrote on last edited by
            #4

            You can send the log file content to support@cloudron.io if you are unsure if it contains secrets which you don't want to share here.

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            • girishG Offline
              girishG Offline
              girish
              Staff
              wrote on last edited by
              #5

              The issue here was that docker was stuck and not responding to API calls anymore. The issue is known and it happens at random times (no idea what the root cause is).

              The fix is to simply systemctl restart docker and if that command gets stuck to just reboot the server.

              AizatA 1 Reply Last reply
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              • girishG girish

                The issue here was that docker was stuck and not responding to API calls anymore. The issue is known and it happens at random times (no idea what the root cause is).

                The fix is to simply systemctl restart docker and if that command gets stuck to just reboot the server.

                AizatA Offline
                AizatA Offline
                Aizat
                wrote on last edited by
                #6

                @girish I can confirm. I had "Error : Task Error - Task 4237 stopped" and I did what you said, and it restore from backup normally.

                All my updates were stuck with the same error. Coincidentally, Contabo was having maintenance before, and every time they did a repair Cloudron acted a bit weird. I suspect it might have to do with the server hosting...

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