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Wordpress has stopped working



  • Could this be connected to the recent update ? Backup versions of the site from a few days before are still working.
    Is anyone else having this issue ? Can I roll back the WP version ?

    "
    There has been a critical error on your website.

    Learn more about debugging in WordPress.

    "

    App Title & Version
    WordPress 5.4.2
    App ID
    85e2221b-1fe3-4001-88fc-f862a7e4e661
    Package Version
    v2.11.1
    Last Updated
    2 days ago


  • Staff

    @ice Is there anything in the logs? Also, is this managed WP or unmanaged WP?

    Just to get a better grip on the situation:

    • Disable automatic updates for the app for now under Updates view in Cloudron
    • Clone the app into another location for testing. Update the app. Can you see if there is anything in logs? (The logs button in Console view of the app).


  • Hi Girish,

    Thanks for your help.

    I have cloned the app and updated it.

    ==> Updating wordpress database
    Jul 27 17:19:04 Success: WordPress database already at latest db version 47018.
    Jul 27 17:19:04 ==> Unpacking plugins
    Jul 27 17:19:05 Unpacking the package...
    Jul 27 17:19:05 Installing the plugin...
    Jul 27 17:19:05 Removing the old version of the plugin...
    Jul 27 17:19:05 Plugin updated successfully.
    Jul 27 17:19:07 Success: Installed 1 of 1 plugins.
    Jul 27 17:19:08 Warning: Plugin 'disable-wordpress-core-update' is already active.
    Jul 27 17:19:08 Success: Plugin already activated.
    Jul 27 17:19:09 Unpacking the package...
    Jul 27 17:19:09 Installing the plugin...
    Jul 27 17:19:09 Removing the old version of the plugin...
    Jul 27 17:19:09 Plugin updated successfully.
    Jul 27 17:19:10 Success: Installed 1 of 1 plugins.
    Jul 27 17:19:11 Warning: Plugin 'wp-mail-smtp' is already active.
    Jul 27 17:19:11 Success: Plugin already activated.
    Jul 27 17:19:12 Unpacking the package...
    Jul 27 17:19:12 Installing the plugin...
    Jul 27 17:19:12 Removing the old version of the plugin...
    Jul 27 17:19:12 Plugin updated successfully.
    Jul 27 17:19:12 Success: Installed 1 of 1 plugins.
    Jul 27 17:19:13 Warning: Plugin 'authLdap-2.4.2' is already active.
    Jul 27 17:19:13 Success: Plugin already activated.
    Jul 27 17:19:13 ==> Updating domain related settings
    Jul 27 17:19:14 Success: Value passed for 'siteurl' option is unchanged.
    Jul 27 17:19:15 Success: Value passed for 'home' option is unchanged.
    Jul 27 17:19:15 ==> Configuring smtp mail
    Jul 27 17:19:16 Success: Updated 'wp_mail_smtp' option.
    Jul 27 17:19:16 ==> Configuring LDAP
    Jul 27 17:19:17 Success: Value passed for 'authLDAPOptions' option is unchanged.
    Jul 27 17:19:17 ==> Starting apache
    Jul 27 17:19:17 AH00558: apache2: Could not reliably determine the server's fully qualified domain name, using 172.18.0.2. Set the 'ServerName' directive globally to suppress this message
    Jul 27 17:19:17 AH00558: apache2: Could not reliably determine the server's fully qualified domain name, using 172.18.0.2. Set the 'ServerName' directive globally to suppress this message
    Jul 27 17:19:17 [Mon Jul 27 16:19:17.574388 2020] [mpm_prefork:notice] [pid 1] AH00163: Apache/2.4.29 (Ubuntu) mod_perl/2.0.10 Perl/v5.26.1 configured -- resuming normal operations
    Jul 27 17:19:17 [Mon Jul 27 16:19:17.575121 2020] [core:notice] [pid 1] AH00094: Command line: '/usr/sbin/apache2 -D FOREGROUND'
    Jul 27 17:19:20 172.18.0.1 - - [27/Jul/2020:16:19:20 +0000] "GET /wp-includes/version.php HTTP/1.1" 200 166 "-" "Mozilla (CloudronHealth)"
    Jul 27 17:19:30 172.18.0.1 - - [27/Jul/2020:16:19:30 +0000] "GET /wp-includes/version.php HTTP/1.1" 200 166 "-" "Mozilla (CloudronHealth)"
    Jul 27 17:19:40 172.18.0.1 - - [27/Jul/2020:16:19:40 +0000] "GET /wp-includes/version.php HTTP/1.1" 200 166 "-" "Mozilla (CloudronHealth)"
    Jul 27 17:19:50 172.18.0.1 - - [27/Jul/2020:16:19:50 +0000] "GET /wp-includes/version.php HTTP/1.1" 200 166 "-" "Mozilla (CloudronHealth)"
    Jul 27 17:20:00 172.18.0.1 - - [27/Jul/2020:16:20:00 +0000] "GET /wp-includes/version.php HTTP/1.1" 200 166 "-" "Mozilla (CloudronHealth)"
    Jul 27 17:20:01 [Mon Jul 27 16:20:01.042734 2020] [php7:error] [pid 41] [client 172.18.0.1:48468] PHP Fatal error: Cannot redeclare authLdap_send_change_email() (previously declared in /app/data/wp-content/plugins/authLdap-2.4.2/authLdap.php:849) in /app/data/wp-content/plugins/authldap/authLdap.php on line 849, referer: https://my.removed/
    Jul 27 17:20:01 172.18.0.1 - - [27/Jul/2020:16:20:00 +0000] "GET / HTTP/1.1" 500 3117 "https://my.removed/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Firefox/78.0"
    Jul 27 17:20:01 [Mon Jul 27 16:20:01.182234 2020] [php7:error] [pid 42] [client 172.18.0.1:48474] PHP Fatal error: Cannot redeclare authLdap_send_change_email() (previously declared in /app/data/wp-content/plugins/authLdap-2.4.2/authLdap.php:849) in /app/data/wp-content/plugins/authldap/authLdap.php on line 849
    Jul 27 17:20:01 172.18.0.1 - - [27/Jul/2020:16:20:01 +0000] "GET /favicon.ico HTTP/1.1" 500 3117 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Firefox/78.0"
    Jul 27 17:20:06 => Run cron job
    Jul 27 17:20:07 PHP Fatal error: Cannot redeclare authLdap_send_change_email() (previously declared in /app/data/wp-content/plugins/authLdap-2.4.2/authLdap.php:849) in /app/data/wp-content/plugins/authldap/authLdap.php on line 849
    Jul 27 17:20:07 Fatal error: Cannot redeclare authLdap_send_change_email() (previously declared in /app/data/wp-content/plugins/authLdap-2.4.2/authLdap.php:849) in /app/data/wp-content/plugins/authldap/authLdap.php on line 849
    Jul 27 17:20:07 Error: There has been a critical error on your website.Learn more about debugging in WordPress. There has been a critical error on your website.
    Jul 27 17:20:10 172.18.0.1 - - [27/Jul/2020:16:20:10 +0000] "GET /wp-includes/version.php HTTP/1.1" 200 166 "-" "Mozilla (CloudronHealth)"
    Jul 27 17:20:20 172.18.0.1 - - [27/Jul/2020:16:20:20 +0000] "GET /wp-includes/version.php HTTP/1.1" 200 166 "-" "Mozilla (CloudronHealth)"
    Jul 27 17:20:30 172.18.0.1 - - [27/Jul/2020:16:20:30 +0000] "GET /wp-includes/version.php HTTP/1.1" 200 166 "-" "Mozilla (CloudronHealth)"


  • Staff

    @ice said in Wordpress has stopped working:

    Jul 27 17:20:01 [Mon Jul 27 16:20:01.042734 2020] [php7:error] [pid 41] [client 172.18.0.1:48468] PHP Fatal error: Cannot redeclare authLdap_send_change_email() (previously declared in /app/data/wp-content/plugins/authLdap-2.4.2/authLdap.php:849) in /app/data/wp-content/plugins/authldap/authLdap.php on line 849, referer: https://my.removed/

    This is the problem. I think the issue was because the LDAP plugin was updated by you (?). The fix is to remove wp-content/plugins/authldap directory using the File Browser (do not remove the authLdap-2.4.2 directory). Does that work?


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