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Backup failing



  • Recently the nightly backups has been failing with the same error:

    Oct 01 23:12:52 box:storage/s3 copy: s3 copy error when copying cloudron/snapshot/app_ID/TERRIBLY_LONG_ENCRYPTED_PATH: NoSuchKey: null
    Oct 01 23:12:52 box:tasks 4938: {"percent":32.25,"message":"Copied 4000 files with error: BoxError: Old backup not found: cloudron/snapshot/app_ID/TERRIBLY_LONG_ENCRYPTED_PATH (matrix.domain.tld)"}
    Oct 01 23:12:52 box:backups sub.domain.tld Unable to backup { BoxError: Old backup not found: cloudron/snapshot/app_ID/TERRIBLY_LONG_ENCRYPTED_PATH
    at Response.done (/home/yellowtent/box/src/storage/s3.js:246:75)
    at Request.<anonymous> (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:364:18)
    at Request.callListeners (/home/yellowtent/box/node_modules/aws-sdk/lib/sequential_executor.js:106:20)
    at Request.emit (/home/yellowtent/box/node_modules/aws-sdk/lib/sequential_executor.js:78:10)
    at Request.emit (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:683:14)
    at Request.transition (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:22:10)
    at AcceptorStateMachine.runTo (/home/yellowtent/box/node_modules/aws-sdk/lib/state_machine.js:14:12)
    at /home/yellowtent/box/node_modules/aws-sdk/lib/state_machine.js:26:10
    at Request.<anonymous> (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:38:9)
    at Request.<anonymous> (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:685:12)
    name: 'BoxError',
    reason: 'Not found',
    details: {},
    message:
    'Old backup not found: cloudron/snapshot/app_ID/TERRIBLY_LONG_ENCRYPTED_PATH' }
    

    What measures to take?



  • inspect the s3 bucket?
    where is the old backup?
    since this is an incremental it needs the previous one?



  • @robi Right, so the issue may be on the storage side. Now that you mention it, my object storage is inaccessible… 😡


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