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    Solved Backup failing

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    • yusf
      yusf last edited by

      Recently the nightly backups has been failing with the same error:

      Oct 01 23:12:52 box:storage/s3 copy: s3 copy error when copying cloudron/snapshot/app_ID/TERRIBLY_LONG_ENCRYPTED_PATH: NoSuchKey: null
      Oct 01 23:12:52 box:tasks 4938: {"percent":32.25,"message":"Copied 4000 files with error: BoxError: Old backup not found: cloudron/snapshot/app_ID/TERRIBLY_LONG_ENCRYPTED_PATH (matrix.domain.tld)"}
      Oct 01 23:12:52 box:backups sub.domain.tld Unable to backup { BoxError: Old backup not found: cloudron/snapshot/app_ID/TERRIBLY_LONG_ENCRYPTED_PATH
      at Response.done (/home/yellowtent/box/src/storage/s3.js:246:75)
      at Request.<anonymous> (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:364:18)
      at Request.callListeners (/home/yellowtent/box/node_modules/aws-sdk/lib/sequential_executor.js:106:20)
      at Request.emit (/home/yellowtent/box/node_modules/aws-sdk/lib/sequential_executor.js:78:10)
      at Request.emit (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:683:14)
      at Request.transition (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:22:10)
      at AcceptorStateMachine.runTo (/home/yellowtent/box/node_modules/aws-sdk/lib/state_machine.js:14:12)
      at /home/yellowtent/box/node_modules/aws-sdk/lib/state_machine.js:26:10
      at Request.<anonymous> (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:38:9)
      at Request.<anonymous> (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:685:12)
      name: 'BoxError',
      reason: 'Not found',
      details: {},
      message:
      'Old backup not found: cloudron/snapshot/app_ID/TERRIBLY_LONG_ENCRYPTED_PATH' }
      

      What measures to take?

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      • robi
        robi last edited by

        inspect the s3 bucket?
        where is the old backup?
        since this is an incremental it needs the previous one?

        Life of Gratitude.
        Life of Advanced Technology

        yusf 1 Reply Last reply Reply Quote 1
        • yusf
          yusf @robi last edited by yusf

          @robi Right, so the issue may be on the storage side. Now that you mention it, my object storage is inaccessible… 😡

          1 Reply Last reply Reply Quote 2
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