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  1. Cloudron Forum
  2. Ghost
  3. Ghost issue with subscriber email and mail configuration

Ghost issue with subscriber email and mail configuration

Scheduled Pinned Locked Moved Ghost
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31 Posts 7 Posters 6.8k Views 6 Watching
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    • iamdinakarI Offline
      iamdinakarI Offline
      iamdinakar
      wrote on last edited by girish
      #1

      Hey guys, I recently installed Cloudron 1-click through Digital Ocean and started running my Ghost CMS app. The whole process was fairly quick and didn't take much time.

      The problem for me is emails and signup, I was able to access my Ghost Admin, my blog and everything looks fine but new members are not able to signup 😞 It first said "Please enter a valid email" which I corrected by following their email docs. Now that is fixed, now it's showing "please check your inbox for confirmation email" at signup but no messages are being sent!

      To fix this I followed their setup instructions for Mailgun and have updated that in my Admin settings and in config json file. After the changes are made, we need to restart the app for config changes to take place, when I restart Cloudron again puts in it's own config for email (the default). I even tried to add my Mailgun credentials in Outbound email settings of Cloudron, issue still remains!!

      Shouldn't we have control over what config is being used instead of being forced into defaults?

      This sounds similar problem to this - Can we use Cloudron smtp for ghost email config

      1 Reply Last reply
      1
      • jdaviescoatesJ Online
        jdaviescoatesJ Online
        jdaviescoates
        wrote on last edited by
        #2

        I note this page in the Ghost docs says:

        Ghost Members and newsletters (beta) contains the ability to deliver posts natively by email. You cannot deliver bulk emails to many recipients via SMTP, so a bulk-mail provider is required in order to achieve this.

        And:

        Why can't I just use SMTP mail config to send email newsletters with Ghost?

        Sending a bulk email to many recipients using basic SMTP will result in your IP address being instantly blacklisted and marked as spam by all mail providers. You should never, ever send bulk mail using basic SMTP, which is why Ghost does not support it.

        More info here, and here, and here, and here.

        So perhaps that is why this isn't working?

        I use Cloudron with Gandi & Hetzner

        1 Reply Last reply
        0
        • nebulonN Offline
          nebulonN Offline
          nebulon
          Staff
          wrote on last edited by
          #3

          Apps on Cloudron are setup to use the Cloudron mail infra to send out emails. On every app restart we will overwrite the mail sending settings. Ideally we could disable the mail portion of the settings in the Ghost UI to avoid this confusion.

          So in your case the root issue lies somewhere in the Cloudron mail sending itself. You can setup Mailgun as the outbound email relay through the Cloudron dashboard. This would then also fix mail delivery issues for all other apps.

          1 Reply Last reply
          1
          • girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by
            #4

            As @nebulon said, put the mailgun credentials in cloudrons mail server instead of inside ghost. This setting is in email -> outbound.

            iamdinakarI 1 Reply Last reply
            1
            • girishG girish

              As @nebulon said, put the mailgun credentials in cloudrons mail server instead of inside ghost. This setting is in email -> outbound.

              iamdinakarI Offline
              iamdinakarI Offline
              iamdinakar
              wrote on last edited by
              #5

              @girish yup did this too! Email -> Outbound -> input my Mailgun settings -> Saved.

              Still not working. I'm able to send test email but the actual signup form emails are unsent.

              girishG 1 Reply Last reply
              0
              • iamdinakarI iamdinakar

                @girish yup did this too! Email -> Outbound -> input my Mailgun settings -> Saved.

                Still not working. I'm able to send test email but the actual signup form emails are unsent.

                girishG Offline
                girishG Offline
                girish
                Staff
                wrote on last edited by
                #6

                @iamdinakar let me try this in my local cloudron now.

                1 Reply Last reply
                0
                • girishG Offline
                  girishG Offline
                  girish
                  Staff
                  wrote on last edited by girish
                  #7

                  @iamdinakar OK, I go this working (cc @atrilahiji as well)

                  The "tricky" part is that Ghost seems to want to send emails as noreply@domain.com. It also wants send newsletter by default as noreply@ghost.domain.com (i.e the app's domain).

                  I will show how to setup Ghost to setup an email address newsletter@domain.com instead.

                  1. We have to create a mailbox in your domain dedicated for this newsletter. If your domain is hosted on Cloudron, you go to mailboxes and create one. I created newsletter@cloudron.space. You can skip this if your email is hosted elsewhere (and you have to create the mailbox in your mail provider instead).

                    47b8b193-0cac-4554-a500-c400869b85a8-image.png

                  2. Recall that I said that Ghost wants to send emails with multiple email addresses noreply and newsletter. For this to work, we have to enable Masquerading in Cloudron's mail server.

                    48b8a532-b5de-427c-a950-03ff28390b2a-image.png

                  3. Next, we configure the email address for the Ghost app to be newsletter@domain.com.

                    7e6008f5-2fee-4cb6-a64d-dfa7642a9dae-image.png

                  4. Next, go to Ghost and enable members (under Labs)

                    f23ba54d-fbbd-4398-9b82-ab4be909e632-image.png

                  5. Change the Support and Newsletter email addresses in the members UI to the newsletter@domain.com.

                    e2c1dbd7-1568-45ec-a468-74aef218065e-image.png

                  6. You have to confirm the email Ghost sent to newsletter@domain.com

                    95ff4fa0-40cb-4ecf-a971-96c70b818ca5-image.png

                  Testing

                  • Go the blog and click Subscribe button in the top nav bar. It pops up a dialog.

                    028b1833-0477-4273-a35b-7f1daaf6c346-image.png

                  • Click subscribe
                    69928829-34ff-41ab-ac84-66785b09886a-image.png

                  • Check inbox

                    08fe84fe-ae74-41ca-8e32-1720e08f9298-image.png

                  ? 1 Reply Last reply
                  3
                  • girishG girish

                    @iamdinakar OK, I go this working (cc @atrilahiji as well)

                    The "tricky" part is that Ghost seems to want to send emails as noreply@domain.com. It also wants send newsletter by default as noreply@ghost.domain.com (i.e the app's domain).

                    I will show how to setup Ghost to setup an email address newsletter@domain.com instead.

                    1. We have to create a mailbox in your domain dedicated for this newsletter. If your domain is hosted on Cloudron, you go to mailboxes and create one. I created newsletter@cloudron.space. You can skip this if your email is hosted elsewhere (and you have to create the mailbox in your mail provider instead).

                      47b8b193-0cac-4554-a500-c400869b85a8-image.png

                    2. Recall that I said that Ghost wants to send emails with multiple email addresses noreply and newsletter. For this to work, we have to enable Masquerading in Cloudron's mail server.

                      48b8a532-b5de-427c-a950-03ff28390b2a-image.png

                    3. Next, we configure the email address for the Ghost app to be newsletter@domain.com.

                      7e6008f5-2fee-4cb6-a64d-dfa7642a9dae-image.png

                    4. Next, go to Ghost and enable members (under Labs)

                      f23ba54d-fbbd-4398-9b82-ab4be909e632-image.png

                    5. Change the Support and Newsletter email addresses in the members UI to the newsletter@domain.com.

                      e2c1dbd7-1568-45ec-a468-74aef218065e-image.png

                    6. You have to confirm the email Ghost sent to newsletter@domain.com

                      95ff4fa0-40cb-4ecf-a971-96c70b818ca5-image.png

                    Testing

                    • Go the blog and click Subscribe button in the top nav bar. It pops up a dialog.

                      028b1833-0477-4273-a35b-7f1daaf6c346-image.png

                    • Click subscribe
                      69928829-34ff-41ab-ac84-66785b09886a-image.png

                    • Check inbox

                      08fe84fe-ae74-41ca-8e32-1720e08f9298-image.png

                    ? Offline
                    ? Offline
                    A Former User
                    wrote on last edited by A Former User
                    #8

                    @girish I haven't noticed issues with login emails or newsletter emails without any additional setup. I'll double check everything.

                    1 Reply Last reply
                    1
                    • marcusquinnM Offline
                      marcusquinnM Offline
                      marcusquinn
                      wrote on last edited by
                      #9

                      Thought I'd test again too after seeing this post.

                      I've also not had an issue, just standard Ghost + Casper theme + Mailgun API entered in the Lab settings.

                      marcusquinn.com if anyone wanted to subscribe. Won't be posting for a while though, time is limited with family care needs for a while.

                      Web Design https://www.evergreen.je
                      Development https://brandlight.org
                      Life https://marcusquinn.com

                      jdaviescoatesJ 1 Reply Last reply
                      0
                      • jdaviescoatesJ Online
                        jdaviescoatesJ Online
                        jdaviescoates
                        wrote on last edited by
                        #10

                        I've got this issue too, and can't (yet) do the proposed solution @girish has posted because I've only got outgoing mail set-up for the domain I wanted Ghost to be on 😕

                        I've got Mailgun API in Ghost Labs section, and Outgoing Mail for the Domain the Ghost app is installed on on Cloudron has Mailgun SMTP details added too.

                        But no emails arrive...

                        I use Cloudron with Gandi & Hetzner

                        1 Reply Last reply
                        1
                        • marcusquinnM marcusquinn

                          Thought I'd test again too after seeing this post.

                          I've also not had an issue, just standard Ghost + Casper theme + Mailgun API entered in the Lab settings.

                          marcusquinn.com if anyone wanted to subscribe. Won't be posting for a while though, time is limited with family care needs for a while.

                          jdaviescoatesJ Online
                          jdaviescoatesJ Online
                          jdaviescoates
                          wrote on last edited by jdaviescoates
                          #11

                          @marcusquinn said in Ghost issue with subscriber email and mail configuration:

                          I've also not had an issue, just standard Ghost + Casper theme + Mailgun API entered in the Lab settings.

                          I assume Ghost installed on Cloudron?

                          Have you got outgoing emails set to Mailgun on Cloudron?

                          And do you have incoming emails set-up for marcusquinn.com set-up on Cloudron too?

                          I assume you've got all the DNS records from Mailgun set-up?

                          @marcusquinn said in Ghost issue with subscriber email and mail configuration:

                          marcusquinn.com if anyone wanted to subscribe. Won't be posting for a while though, time is limited with family care needs for a while.

                          Can confirm that your emails arrive.

                          Although annoyingly can't close the confirmation banner at the top once I confirmed:

                          confirmation_banner.png

                          I use Cloudron with Gandi & Hetzner

                          marcusquinnM 1 Reply Last reply
                          1
                          • jdaviescoatesJ jdaviescoates

                            @marcusquinn said in Ghost issue with subscriber email and mail configuration:

                            I've also not had an issue, just standard Ghost + Casper theme + Mailgun API entered in the Lab settings.

                            I assume Ghost installed on Cloudron?

                            Have you got outgoing emails set to Mailgun on Cloudron?

                            And do you have incoming emails set-up for marcusquinn.com set-up on Cloudron too?

                            I assume you've got all the DNS records from Mailgun set-up?

                            @marcusquinn said in Ghost issue with subscriber email and mail configuration:

                            marcusquinn.com if anyone wanted to subscribe. Won't be posting for a while though, time is limited with family care needs for a while.

                            Can confirm that your emails arrive.

                            Although annoyingly can't close the confirmation banner at the top once I confirmed:

                            confirmation_banner.png

                            marcusquinnM Offline
                            marcusquinnM Offline
                            marcusquinn
                            wrote on last edited by marcusquinn
                            #12

                            @jdaviescoates Think that's a bug with the theme, a refresh of click should clear, but yeah, all on Cloudron and standard setup in Ghost and standard Cloudron SMTP setup, not using Mailgun for that.

                            Web Design https://www.evergreen.je
                            Development https://brandlight.org
                            Life https://marcusquinn.com

                            jdaviescoatesJ 1 Reply Last reply
                            0
                            • marcusquinnM marcusquinn

                              @jdaviescoates Think that's a bug with the theme, a refresh of click should clear, but yeah, all on Cloudron and standard setup in Ghost and standard Cloudron SMTP setup, not using Mailgun for that.

                              jdaviescoatesJ Online
                              jdaviescoatesJ Online
                              jdaviescoates
                              wrote on last edited by
                              #13

                              @marcusquinn ok thanks.

                              Hmz, so I wonder why it's not working for myself and @iamdinakar 😕

                              I use Cloudron with Gandi & Hetzner

                              1 Reply Last reply
                              0
                              • girishG Offline
                                girishG Offline
                                girish
                                Staff
                                wrote on last edited by
                                #14

                                @jdaviescoates So, the issue is you do not get emails? Where is your incoming mail server?

                                jdaviescoatesJ 1 Reply Last reply
                                0
                                • girishG girish

                                  @jdaviescoates So, the issue is you do not get emails? Where is your incoming mail server?

                                  jdaviescoatesJ Online
                                  jdaviescoatesJ Online
                                  jdaviescoates
                                  wrote on last edited by
                                  #15

                                  @girish I think the issue is the the mails are not sent.

                                  The incoming mail sever for the domain is Google Apps/ G Suite/ whatever the hell it is called these days

                                  I use Cloudron with Gandi & Hetzner

                                  1 Reply Last reply
                                  0
                                  • girishG Offline
                                    girishG Offline
                                    girish
                                    Staff
                                    wrote on last edited by
                                    #16

                                    To check things on order:

                                    • Ghost is configured to send mail via Cloudron. Cloudron is configured to send mail via Mailgun.

                                    • Now, check is Cloudron can send mail. There is a test mail button in the Email view for each domain.

                                    • Then, send a test mail from Ghost. You can check in Cloudron Mail Server logs, if Ghost even tries to send mail via Cloudron.

                                    • Finally, if all works, it probably ended up in Spam. If it's not even in Spam, it's probably because google blackholed it. I have seen this happen sometimes when email gets accepted by Google but it just "disappears"/ not seen by user at all.

                                    jdaviescoatesJ 3 Replies Last reply
                                    0
                                    • girishG girish

                                      To check things on order:

                                      • Ghost is configured to send mail via Cloudron. Cloudron is configured to send mail via Mailgun.

                                      • Now, check is Cloudron can send mail. There is a test mail button in the Email view for each domain.

                                      • Then, send a test mail from Ghost. You can check in Cloudron Mail Server logs, if Ghost even tries to send mail via Cloudron.

                                      • Finally, if all works, it probably ended up in Spam. If it's not even in Spam, it's probably because google blackholed it. I have seen this happen sometimes when email gets accepted by Google but it just "disappears"/ not seen by user at all.

                                      jdaviescoatesJ Online
                                      jdaviescoatesJ Online
                                      jdaviescoates
                                      wrote on last edited by
                                      #17

                                      @girish said in Ghost issue with subscriber email and mail configuration:

                                      Ghost is configured to send mail via Cloudron.

                                      I'm unclear about this. Ghost requires that you use Mailgun to use it's Membership features. And @marcusquinn says he has it working be putting his Mailgun API into his Cloudron-hosted Ghost

                                      I use Cloudron with Gandi & Hetzner

                                      1 Reply Last reply
                                      0
                                      • girishG girish

                                        To check things on order:

                                        • Ghost is configured to send mail via Cloudron. Cloudron is configured to send mail via Mailgun.

                                        • Now, check is Cloudron can send mail. There is a test mail button in the Email view for each domain.

                                        • Then, send a test mail from Ghost. You can check in Cloudron Mail Server logs, if Ghost even tries to send mail via Cloudron.

                                        • Finally, if all works, it probably ended up in Spam. If it's not even in Spam, it's probably because google blackholed it. I have seen this happen sometimes when email gets accepted by Google but it just "disappears"/ not seen by user at all.

                                        jdaviescoatesJ Online
                                        jdaviescoatesJ Online
                                        jdaviescoates
                                        wrote on last edited by
                                        #18

                                        @girish said in Ghost issue with subscriber email and mail configuration:

                                        Now, check is Cloudron can send mail. There is a test mail button in the Email view for each domain.

                                        Test mail arrives fine.

                                        I use Cloudron with Gandi & Hetzner

                                        1 Reply Last reply
                                        0
                                        • girishG girish

                                          To check things on order:

                                          • Ghost is configured to send mail via Cloudron. Cloudron is configured to send mail via Mailgun.

                                          • Now, check is Cloudron can send mail. There is a test mail button in the Email view for each domain.

                                          • Then, send a test mail from Ghost. You can check in Cloudron Mail Server logs, if Ghost even tries to send mail via Cloudron.

                                          • Finally, if all works, it probably ended up in Spam. If it's not even in Spam, it's probably because google blackholed it. I have seen this happen sometimes when email gets accepted by Google but it just "disappears"/ not seen by user at all.

                                          jdaviescoatesJ Online
                                          jdaviescoatesJ Online
                                          jdaviescoates
                                          wrote on last edited by
                                          #19

                                          @girish said in Ghost issue with subscriber email and mail configuration:

                                          Then, send a test mail from Ghost. You can check in Cloudron Mail Server logs, if Ghost even tries to send mail via Cloudron.

                                          Can't see anything in the logs. But then I've got my Mailgun API in the Ghost Members setting in the Lab section of settings, because that is what you have to use.

                                          /me goes to Mailgun to see what what I can see there...

                                          I use Cloudron with Gandi & Hetzner

                                          1 Reply Last reply
                                          0
                                          • girishG Offline
                                            girishG Offline
                                            girish
                                            Staff
                                            wrote on last edited by
                                            #20

                                            @jdaviescoates I now realize maybe we are talking of different things. One is membership setup for which I posted the instructions in https://forum.cloudron.io/post/15371 . This did not require any mailgun related things. I guess you are talking about the newsletter which is maybe configured somewhere else (https://ghost.org/faq/mailgun-newsletters/)

                                            jdaviescoatesJ 1 Reply Last reply
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