Solved New installation, not able to log in

[stoccafisso]

Hi
Just installed PeerTube, and tried to log in as per "First Time Setup" instructions

username: root
password: changeme

But it says: "incorrect username or password"

Anyone experienced this, and know what to do?

[rmdes]

@stoccafisso I experienced this with another app the other day "Koel" still unstable as of now but this should not be the case with peertube, can you have the log output from this app open when you try to login and then report the errors or particular log trace that show what's happening ?

[stoccafisso]

@rmdes

Hi, and thanks for helping

Here is the log output:

Nov 07 16:54:00 [video.xxx.xx:443] 2020-11-07 15:54:00.182 info: 172.18.0.1 - - [07/Nov/2020:15:54:00 +0000] "GET / HTTP/1.1" 200 3921 "-" "Mozilla (CloudronHealth)"
Nov 07 16:54:00
Nov 07 16:54:09 [video.xxx.xx:443] 2020-11-07 15:54:09.374 warn: Login error. {
Nov 07 16:54:09 "err": {
Nov 07 16:54:09 "statusCode": 400,
Nov 07 16:54:09 "status": 400,
Nov 07 16:54:09 "code": 400,
Nov 07 16:54:09 "message": "Invalid grant: user credentials are invalid",
Nov 07 16:54:09 "name": "invalid_grant",
Nov 07 16:54:09 "stack": "invalid_grant: Invalid grant: user credentials are invalid\n at new InvalidGrantError (/app/code/server/node_modules/oauth2-server/lib/errors/invalid-grant-error.js:27:14)\n at /app/code/server/node_modules/oauth2-server/lib/grant-types/password-grant-type.js:94:15\n at tryCatcher (/app/code/server/node_modules/bluebird/js/release/util.js:16:23)\n at Promise._settlePromiseFromHandler (/app/code/server/node_modules/bluebird/js/release/promise.js:547:31)\n at Promise._settlePromise (/app/code/server/node_modules/bluebird/js/release/promise.js:604:18)\n at Promise._settlePromise0 (/app/code/server/node_modules/bluebird/js/release/promise.js:649:10)\n at Promise._settlePromises (/app/code/server/node_modules/bluebird/js/release/promise.js:729:18)\n at _drainQueueStep (/app/code/server/node_modules/bluebird/js/release/async.js:93:12)\n at _drainQueue (/app/code/server/node_modules/bluebird/js/release/async.js:86:9)\n at Async._drainQueues (/app/code/server/node_modules/bluebird/js/release/async.js:102:5)\n at Immediate.Async.drainQueues [as _onImmediate] (/app/code/server/node_modules/bluebird/js/release/async.js:15:14)\n at processImmediate (internal/timers.js:456:21)"
Nov 07 16:54:09 }

[robi]

@stoccafisso just installed it and it logged in without an issue.

try reinstall?

[girish]

@stoccafisso I haven't hit this issue in the tests or in manual installs. Can you please try re-install? There was a bug we discovered in another cloudron about LDAP install not working and this had to do with some networking routing issue not allowing us to install the plugin - https://forum.cloudron.io/topic/3500/peertube-ldap-not-working.

[stoccafisso]

@girish and @robi

Thank you, I have tried reinstalling, but problem persist. Still not able to login using "root" and "changeme".

[robi]

@stoccafisso what browser are you using? Have you tried in another?

[stoccafisso]

@robi

I have tried using Chrome, Firefox and Brave browser. No login

[robi]

@stoccafisso do you consistently install it to the same subdomain?

[rmdes]

I would double check by installing in a new sub directory ..

[stoccafisso]

@robi Yes

Tried now using a different subdomain, still same problem.

[robi]

@stoccafisso do you have a cloudron user named root?

[stoccafisso]

@robi No user named "root"

[rmdes]

@stoccafisso said in New installation, not able to log in:

invalid_grant: Invalid grant: user credentials

could it be related to LDAP ?
https://github.com/Chocobozzz/PeerTube/issues/2773

[robi]

@stoccafisso are you installing to the dashboard domain or another domain? If other, try dashboard domain first.

[rmdes]

@robi I'm using it on a non-dashboard domain, with a subdomain and it's going just fine

[stoccafisso]

@rmdes I chose to have the app have its own usermanagement, so LDAP should not be involved?

[stoccafisso]

@robi I am using it on the dashboard (main) domain, on a subdomain

[girish]

@stoccafisso Can you quick try to install on the demo cloudron (https://my.demo.cloudron.io/) and check if it works there? The username/password is cloudron.

Otherwise, can you post the full log of your installation at https://paste.cloudron.io ? And send the link to support@cloudron.io.

[stoccafisso]

Hi @girish

I tried installing PeerTube on your demo server, and was able to log in to PeerTube using "root" and "changeme".

Full log from my own installation is sent you at support@cloudron.io

[girish]

@stoccafisso Thanks for the logs. It seems the culprit is this:

2020-11-08T18:07:28.000Z > peertube@2.4.0 reset-password /app/code/server
2020-11-08T18:07:28.000Z > node ./dist/scripts/reset-password.js "-u" "root"
2020-11-08T18:07:28.000Z 
2020-11-08T18:07:29.000Z Killed

This means that it ran out of memory and got Killed. Not sure why, maybe there are many apps on the server already or something? Per https://github.com/Chocobozzz/PeerTube/blob/develop/FAQ.md#should-i-have-a-big-server-to-run-peertube the default 256MB should be enough.

You can run this in the terminal and check if it works:

echo "changeme" | npm run reset-password -- -u root

[stoccafisso]

@girish said in New installation, not able to log in:

echo "changeme" | npm run reset-password -- -u root

Thank you @girish. I actually had a lot running on this cloudron, but could not get PeerTube to work even if I removed several other apps to free up memory.

But the above command for some strange reason fixed it and solved the problem. PeerTube is now working!

Thank you