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Cloudron Forum

Apps | Demo | Docs | Install

New installation, not able to log in

Scheduled Pinned Locked Moved Solved PeerTube
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  • S Offline
    S Offline
    stoccafisso
    wrote on last edited by
    #1

    Hi
    Just installed PeerTube, and tried to log in as per "First Time Setup" instructions

    username: root
    password: changeme

    But it says: "incorrect username or password"

    Anyone experienced this, and know what to do?

    rmdesR 1 Reply Last reply
    0
  • rmdesR Offline
    rmdesR Offline
    rmdes
    replied to stoccafisso on last edited by
    #2

    @stoccafisso I experienced this with another app the other day "Koel" still unstable as of now but this should not be the case with peertube, can you have the log output from this app open when you try to login and then report the errors or particular log trace that show what's happening ?

    S 1 Reply Last reply
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  • S Offline
    S Offline
    stoccafisso
    replied to rmdes on last edited by stoccafisso
    #3

    @rmdes

    Hi, and thanks for helping

    Here is the log output:

    Nov 07 16:54:00 [video.xxx.xx:443] 2020-11-07 15:54:00.182 info: 172.18.0.1 - - [07/Nov/2020:15:54:00 +0000] "GET / HTTP/1.1" 200 3921 "-" "Mozilla (CloudronHealth)"
    Nov 07 16:54:00
    Nov 07 16:54:09 [video.xxx.xx:443] 2020-11-07 15:54:09.374 warn: Login error. {
    Nov 07 16:54:09 "err": {
    Nov 07 16:54:09 "statusCode": 400,
    Nov 07 16:54:09 "status": 400,
    Nov 07 16:54:09 "code": 400,
    Nov 07 16:54:09 "message": "Invalid grant: user credentials are invalid",
    Nov 07 16:54:09 "name": "invalid_grant",
    Nov 07 16:54:09 "stack": "invalid_grant: Invalid grant: user credentials are invalid\n at new InvalidGrantError (/app/code/server/node_modules/oauth2-server/lib/errors/invalid-grant-error.js:27:14)\n at /app/code/server/node_modules/oauth2-server/lib/grant-types/password-grant-type.js:94:15\n at tryCatcher (/app/code/server/node_modules/bluebird/js/release/util.js:16:23)\n at Promise._settlePromiseFromHandler (/app/code/server/node_modules/bluebird/js/release/promise.js:547:31)\n at Promise._settlePromise (/app/code/server/node_modules/bluebird/js/release/promise.js:604:18)\n at Promise._settlePromise0 (/app/code/server/node_modules/bluebird/js/release/promise.js:649:10)\n at Promise._settlePromises (/app/code/server/node_modules/bluebird/js/release/promise.js:729:18)\n at _drainQueueStep (/app/code/server/node_modules/bluebird/js/release/async.js:93:12)\n at _drainQueue (/app/code/server/node_modules/bluebird/js/release/async.js:86:9)\n at Async._drainQueues (/app/code/server/node_modules/bluebird/js/release/async.js:102:5)\n at Immediate.Async.drainQueues [as _onImmediate] (/app/code/server/node_modules/bluebird/js/release/async.js:15:14)\n at processImmediate (internal/timers.js:456:21)"
    Nov 07 16:54:09 }
    
    
    robiR girishG 2 Replies Last reply
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  • robiR Offline
    robiR Offline
    robi
    replied to stoccafisso on last edited by
    #4

    @stoccafisso just installed it and it logged in without an issue.

    try reinstall?

    Life of sky tech

    1 Reply Last reply
    1
  • girishG Offline
    girishG Offline
    girish Staff
    replied to stoccafisso on last edited by
    #5

    @stoccafisso I haven't hit this issue in the tests or in manual installs. Can you please try re-install? There was a bug we discovered in another cloudron about LDAP install not working and this had to do with some networking routing issue not allowing us to install the plugin - https://forum.cloudron.io/topic/3500/peertube-ldap-not-working.

    S 1 Reply Last reply
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  • S Offline
    S Offline
    stoccafisso
    replied to girish on last edited by stoccafisso
    #6

    @girish and @robi

    Thank you, I have tried reinstalling, but problem persist. Still not able to login using "root" and "changeme".

    robiR 1 Reply Last reply
    0
  • robiR Offline
    robiR Offline
    robi
    replied to stoccafisso on last edited by
    #7

    @stoccafisso what browser are you using? Have you tried in another?

    Life of sky tech

    S 1 Reply Last reply
    0
  • S Offline
    S Offline
    stoccafisso
    replied to robi on last edited by
    #8

    @robi

    I have tried using Chrome, Firefox and Brave browser. No login

    robiR 1 Reply Last reply
    0
  • robiR Offline
    robiR Offline
    robi
    replied to stoccafisso on last edited by
    #9

    @stoccafisso do you consistently install it to the same subdomain?

    Life of sky tech

    rmdesR S 2 Replies Last reply
    1
  • rmdesR Offline
    rmdesR Offline
    rmdes
    replied to robi on last edited by
    #10

    I would double check by installing in a new sub directory ..

    1 Reply Last reply
    1
  • S Offline
    S Offline
    stoccafisso
    replied to robi on last edited by
    #11

    @robi Yes

    Tried now using a different subdomain, still same problem.

    robiR 1 Reply Last reply
    0
  • robiR Offline
    robiR Offline
    robi
    replied to stoccafisso on last edited by
    #12

    @stoccafisso do you have a cloudron user named root?

    Life of sky tech

    S 1 Reply Last reply
    0
  • S Offline
    S Offline
    stoccafisso
    replied to robi on last edited by
    #13

    @robi No user named "root"

    robiR 1 Reply Last reply
    0
  • rmdesR Offline
    rmdesR Offline
    rmdes
    wrote on last edited by
    #14

    @stoccafisso said in New installation, not able to log in:

    invalid_grant: Invalid grant: user credentials

    could it be related to LDAP ?
    https://github.com/Chocobozzz/PeerTube/issues/2773

    S 1 Reply Last reply
    0
  • robiR Offline
    robiR Offline
    robi
    replied to stoccafisso on last edited by
    #15

    @stoccafisso are you installing to the dashboard domain or another domain? If other, try dashboard domain first.

    Life of sky tech

    rmdesR S 2 Replies Last reply
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  • rmdesR Offline
    rmdesR Offline
    rmdes
    replied to robi on last edited by
    #16

    @robi I'm using it on a non-dashboard domain, with a subdomain and it's going just fine

    1 Reply Last reply
    0
  • S Offline
    S Offline
    stoccafisso
    replied to rmdes on last edited by
    #17

    @rmdes I chose to have the app have its own usermanagement, so LDAP should not be involved?

    1 Reply Last reply
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  • S Offline
    S Offline
    stoccafisso
    replied to robi on last edited by
    #18

    @robi I am using it on the dashboard (main) domain, on a subdomain

    girishG 1 Reply Last reply
    0
  • girishG Offline
    girishG Offline
    girish Staff
    replied to stoccafisso on last edited by girish
    #19

    @stoccafisso Can you quick try to install on the demo cloudron (https://my.demo.cloudron.io/) and check if it works there? The username/password is cloudron.

    Otherwise, can you post the full log of your installation at https://paste.cloudron.io ? And send the link to support@cloudron.io.

    S 1 Reply Last reply
    0
  • S Offline
    S Offline
    stoccafisso
    replied to girish on last edited by
    #20

    Hi @girish

    I tried installing PeerTube on your demo server, and was able to log in to PeerTube using "root" and "changeme".

    Full log from my own installation is sent you at support@cloudron.io

    girishG 1 Reply Last reply
    1

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