New installation, not able to log in

[stoccafisso]

@rmdes

Hi, and thanks for helping

Here is the log output:

Nov 07 16:54:00 [video.xxx.xx:443] 2020-11-07 15:54:00.182 info: 172.18.0.1 - - [07/Nov/2020:15:54:00 +0000] "GET / HTTP/1.1" 200 3921 "-" "Mozilla (CloudronHealth)"
Nov 07 16:54:00
Nov 07 16:54:09 [video.xxx.xx:443] 2020-11-07 15:54:09.374 warn: Login error. {
Nov 07 16:54:09 "err": {
Nov 07 16:54:09 "statusCode": 400,
Nov 07 16:54:09 "status": 400,
Nov 07 16:54:09 "code": 400,
Nov 07 16:54:09 "message": "Invalid grant: user credentials are invalid",
Nov 07 16:54:09 "name": "invalid_grant",
Nov 07 16:54:09 "stack": "invalid_grant: Invalid grant: user credentials are invalid\n at new InvalidGrantError (/app/code/server/node_modules/oauth2-server/lib/errors/invalid-grant-error.js:27:14)\n at /app/code/server/node_modules/oauth2-server/lib/grant-types/password-grant-type.js:94:15\n at tryCatcher (/app/code/server/node_modules/bluebird/js/release/util.js:16:23)\n at Promise._settlePromiseFromHandler (/app/code/server/node_modules/bluebird/js/release/promise.js:547:31)\n at Promise._settlePromise (/app/code/server/node_modules/bluebird/js/release/promise.js:604:18)\n at Promise._settlePromise0 (/app/code/server/node_modules/bluebird/js/release/promise.js:649:10)\n at Promise._settlePromises (/app/code/server/node_modules/bluebird/js/release/promise.js:729:18)\n at _drainQueueStep (/app/code/server/node_modules/bluebird/js/release/async.js:93:12)\n at _drainQueue (/app/code/server/node_modules/bluebird/js/release/async.js:86:9)\n at Async._drainQueues (/app/code/server/node_modules/bluebird/js/release/async.js:102:5)\n at Immediate.Async.drainQueues [as _onImmediate] (/app/code/server/node_modules/bluebird/js/release/async.js:15:14)\n at processImmediate (internal/timers.js:456:21)"
Nov 07 16:54:09 }

[robi]

@stoccafisso just installed it and it logged in without an issue.

try reinstall?

[girish]

@stoccafisso I haven't hit this issue in the tests or in manual installs. Can you please try re-install? There was a bug we discovered in another cloudron about LDAP install not working and this had to do with some networking routing issue not allowing us to install the plugin - https://forum.cloudron.io/topic/3500/peertube-ldap-not-working.

[stoccafisso]

@girish and @robi

Thank you, I have tried reinstalling, but problem persist. Still not able to login using "root" and "changeme".

[robi]

@stoccafisso what browser are you using? Have you tried in another?

[stoccafisso]

@robi

I have tried using Chrome, Firefox and Brave browser. No login

[robi]

@stoccafisso do you consistently install it to the same subdomain?

[rmdes]

I would double check by installing in a new sub directory ..

[stoccafisso]

@robi Yes

Tried now using a different subdomain, still same problem.

[robi]

@stoccafisso do you have a cloudron user named root?

[stoccafisso]

@robi No user named "root"

[rmdes]

@stoccafisso said in New installation, not able to log in:

invalid_grant: Invalid grant: user credentials

could it be related to LDAP ?
https://github.com/Chocobozzz/PeerTube/issues/2773

[robi]

@stoccafisso are you installing to the dashboard domain or another domain? If other, try dashboard domain first.

[rmdes]

@robi I'm using it on a non-dashboard domain, with a subdomain and it's going just fine

[stoccafisso]

@rmdes I chose to have the app have its own usermanagement, so LDAP should not be involved?

[stoccafisso]

@robi I am using it on the dashboard (main) domain, on a subdomain

[girish]

@stoccafisso Can you quick try to install on the demo cloudron (https://my.demo.cloudron.io/) and check if it works there? The username/password is cloudron.

Otherwise, can you post the full log of your installation at https://paste.cloudron.io ? And send the link to support@cloudron.io.

[stoccafisso]

Hi @girish

I tried installing PeerTube on your demo server, and was able to log in to PeerTube using "root" and "changeme".

Full log from my own installation is sent you at support@cloudron.io

[girish]

@stoccafisso Thanks for the logs. It seems the culprit is this:

2020-11-08T18:07:28.000Z > peertube@2.4.0 reset-password /app/code/server
2020-11-08T18:07:28.000Z > node ./dist/scripts/reset-password.js "-u" "root"
2020-11-08T18:07:28.000Z 
2020-11-08T18:07:29.000Z Killed

This means that it ran out of memory and got Killed. Not sure why, maybe there are many apps on the server already or something? Per https://github.com/Chocobozzz/PeerTube/blob/develop/FAQ.md#should-i-have-a-big-server-to-run-peertube the default 256MB should be enough.

You can run this in the terminal and check if it works:

echo "changeme" | npm run reset-password -- -u root

[stoccafisso]

@girish said in New installation, not able to log in:

echo "changeme" | npm run reset-password -- -u root

Thank you @girish. I actually had a lot running on this cloudron, but could not get PeerTube to work even if I removed several other apps to free up memory.

But the above command for some strange reason fixed it and solved the problem. PeerTube is now working!

Thank you