Cloudron makes it easy to run web apps like WordPress, Nextcloud, GitLab on your server. Find out more or install now.


Skip to content
  • Categories
  • Recent
  • Tags
  • Popular
  • Bookmarks
  • Search
Skins
  • Light
  • Cerulean
  • Cosmo
  • Flatly
  • Journal
  • Litera
  • Lumen
  • Lux
  • Materia
  • Minty
  • Morph
  • Pulse
  • Sandstone
  • Simplex
  • Sketchy
  • Spacelab
  • United
  • Yeti
  • Zephyr
  • Dark
  • Cyborg
  • Darkly
  • Quartz
  • Slate
  • Solar
  • Superhero
  • Vapor

  • Default (No Skin)
  • No Skin
Collapse
Brand Logo

Cloudron Forum

Apps | Demo | Docs | Install
  1. Cloudron Forum
  2. Support
  3. Discount coupon issue

Discount coupon issue

Scheduled Pinned Locked Moved Solved Support
billingsubscriptionvat
7 Posts 4 Posters 1.5k Views 4 Watching
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • X Offline
      X Offline
      xavierl
      wrote on last edited by girish
      #1

      I just made a yearly subscription with black friday offer.
      I am a bit surprised about the payment process.

      i was not asked about the VAT number to avoid VAT taxes.

      also i am not very sure if the coupon was properly applied.

      how should we check that ?

      thank you

      girishG BrutalBirdieB 3 Replies Last reply
      0
      • X xavierl

        I just made a yearly subscription with black friday offer.
        I am a bit surprised about the payment process.

        i was not asked about the VAT number to avoid VAT taxes.

        also i am not very sure if the coupon was properly applied.

        how should we check that ?

        thank you

        girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #2

        @xavierl thanks for subscribing 🙂 The coupon itself was only meant for our monthly plans. It was mentioned in the mail but our UI here was definitely confusing. A couple of users have already raised this issue, so we are in fact, just deploying the new site as we speak. Should be deployed in the next hour. Some of the changes made are:

        • The coupon field is clearly disabled in yearly billing
        • There is a confirmation screen to review order before actually charging
        • Payment errors are also better highlighted now

        As for VAT, I will let @nebulon answer it, since he handles this.

        (BTW, I removed the coupon code because the offer was only sent out to limited people and it's only valid till end of today.)

        1 Reply Last reply
        0
        • X xavierl

          I just made a yearly subscription with black friday offer.
          I am a bit surprised about the payment process.

          i was not asked about the VAT number to avoid VAT taxes.

          also i am not very sure if the coupon was properly applied.

          how should we check that ?

          thank you

          girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by girish
          #3

          @xavierl Forgot to mention, we want to "do the right thing" about the coupon confusion. Can you please write to us at support@cloudron.io with your email ?

          Edit: never mind, just got your email.

          1 Reply Last reply
          0
          • nebulonN Offline
            nebulonN Offline
            nebulon
            Staff
            wrote on last edited by
            #4

            @xavierl regarding the VAT number, we currently don't support that case. It is also on my list to integrate validation through https://ec.europa.eu/taxation_customs/vies/ however this is not currently done and we follow VATMOSS for all EU customers. I hope this does not cause you much inconvenience for tax reporting to recoup this.

            1 Reply Last reply
            0
            • X xavierl

              I just made a yearly subscription with black friday offer.
              I am a bit surprised about the payment process.

              i was not asked about the VAT number to avoid VAT taxes.

              also i am not very sure if the coupon was properly applied.

              how should we check that ?

              thank you

              BrutalBirdieB Offline
              BrutalBirdieB Offline
              BrutalBirdie
              Partner
              wrote on last edited by
              #5

              I think I missed something..
              Which Black Friday Offer?

              Like my work? Consider donating a drink. Cheers!

              girishG 1 Reply Last reply
              0
              • BrutalBirdieB BrutalBirdie

                I think I missed something..
                Which Black Friday Offer?

                girishG Offline
                girishG Offline
                girish
                Staff
                wrote on last edited by girish
                #6

                @brutalbirdie It was a discount coupon that we sent out via email to some users. It was meant to offer an off on the monthly plan. I changed the title since we didn't send it to most people 🙂

                1 Reply Last reply
                1
                • X Offline
                  X Offline
                  xavierl
                  wrote on last edited by
                  #7

                  I was contacted very shortly after asking.
                  both on this forum and by email.

                  but i was later on in weekend.

                  it seems solutions were handled this morning to solve my question.

                  support seems to be fast and fair
                  in a word efficient

                  thank you

                  1 Reply Last reply
                  0
                  Reply
                  • Reply as topic
                  Log in to reply
                  • Oldest to Newest
                  • Newest to Oldest
                  • Most Votes


                    • Login

                    • Don't have an account? Register

                    • Login or register to search.
                    • First post
                      Last post
                    0
                    • Categories
                    • Recent
                    • Tags
                    • Popular
                    • Bookmarks
                    • Search