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Cloudron Forum

Apps | Demo | Docs | Install

Can't Move to new Server

Scheduled Pinned Locked Moved Solved Support
awsrestorenamecheap
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  • alkomyA Offline
    alkomyA Offline
    alkomy
    wrote on last edited by girish
    #1

    I'm trying to move cloudron to a new server, but I get Error:
    "Invalid Request IP",
    I already moved this server before, & own another one moved two days ago with no issues.
    Can you help on this?

    ShaiS 1 Reply Last reply
    1
  • nebulonN Offline
    nebulonN Offline
    nebulon Staff
    wrote on last edited by
    #2

    We need a bit more information where you see this error, what you did so far and in which step you are in the server move. Is this error shown in the box.logs or in the browser?

    alkomyA 2 Replies Last reply
    0
  • alkomyA Offline
    alkomyA Offline
    alkomy
    replied to nebulon on last edited by
    #3

    @nebulon
    Will screenshot everything shortly

    1 Reply Last reply
    0
  • alkomyA Offline
    alkomyA Offline
    alkomy
    replied to nebulon on last edited by
    #4

    @nebulon
    I did the followings:

    • Install fresh copy of cloudron (Same Version 5.6.3) on ubuntu 18.04.
    • Backup current cloudron server to aws s3. & download file.
    • Go to https://ip
    • choose restore Check attached:

    Screenshot 2020-12-04 at 19.01.40.png

    Now I got this error:

    Screenshot 2020-12-04 at 19.03.04.png

    girishG 1 Reply Last reply
    0
  • girishG Offline
    girishG Offline
    girish Staff
    replied to alkomy on last edited by
    #5

    @alkomy Can you see the logs /home/yellowtent/platformdata/logs/box.log ? That will have a more detailed backtrace.

    alkomyA 1 Reply Last reply
    0
  • alkomyA Offline
    alkomyA Offline
    alkomy
    replied to girish on last edited by
    #6

    @girish
    Solved.

    Issue: the domain register (namecheap) rejected the connection because I forgot to whitelist the new server IP.
    But Actually to avoid this issue completely, I turned the domain to (Manual). Then backup again, change "my.domain_name" to new server IP manually,,
    restore done smoothly as expected.
    Here's the log attached as a ref.

    girishG 1 Reply Last reply
    2
  • girishG Offline
    girishG Offline
    girish Staff
    replied to alkomy on last edited by
    #7

    @alkomy Ah, right, namecheap requires one to whitelist the IP address. Thanks for the update.

    1 Reply Last reply
    0
  • ShaiS Offline
    ShaiS Offline
    Shai
    replied to alkomy on last edited by Shai
    #8

    I had the same problem and searched the forum.

    Got the solution here, thanks! @alkomy

    Since finding where to add the white-listed IP on Namecheap can cause you to pull your hair out, I thought I'd document it here for others:

    Direct URL: https://ap.www.namecheap.com/settings/tools/apiaccess/

    Via the UI: account => profile => tools => Business & Dev tools => Namecheap API access (click "Manage") and then click "Edit" across from "Whitelisted IPs".

    alkomyA 1 Reply Last reply
    1
  • alkomyA Offline
    alkomyA Offline
    alkomy
    replied to Shai on last edited by
    #9

    @shai Yeah, it's tricky 😊
    Thanks for your this hint, anyway, here's a screenshot for lazy ppl

    Screenshot 2020-12-10 at 01.05.01.png

    Screenshot 2020-12-10 at 01.07.01.png

    1 Reply Last reply
    2

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