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    Solved No mailbox selected error

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    • E
      ethanxrosen last edited by

      a6b46951-fe64-4fb9-b96f-9b03dcbee31f-image.png

      Hey All,

      I'm getting an error in SOGo where I can't view any emails through the web client

      Contacts and calendar through the web client, and also desktop / mobile clients are working fine, but not webmail. Is anyone else experiencing this?

      Let me know if there are logs / other info I can provide

      girish 1 Reply Last reply Reply Quote 0
      • girish
        girish Staff @ethanxrosen last edited by

        @ethanxrosen Any error in the logs or browser console? Also, you mean to say email works in mobile as well?

        1 Reply Last reply Reply Quote 0
        • E
          ethanxrosen last edited by

          Hi @girish, here are all the errors I can dig up from the log, the IMAP4 one is really frequent:

          sogod [32]: [ERROR] <0x0x55de91abc380[NGImap4ConnectionManager]> IMAP4 login failed:
          
          sogod [32]: [ERROR] <0x55de91cf9ba0[SOGoMailAccount]:0> Could not connect IMAP4
          
          
          ERROR 1060 (42S21) at line 1: Duplicate column name 'c_hascertificate'
          
          
          [error] 32#32: *5 connect() failed (111: Connection refused) while connecting to upstream
          
          [error] 32#32: *7 open() "/usr/local/lib/GNUstep/SOGo/WebServerResources/appstatus.html" failed (2: No such file or directory)
          
          [error] 34#34: *8 open() "/usr/local/lib/GNUstep/SOGo/WebServerResources/favicon.ico" failed (2: No such file or directory)
          

          Viewing email through a mobile browser isn't working, but the app on my phone is

          girish 1 Reply Last reply Reply Quote 0
          • girish
            girish Staff @ethanxrosen last edited by

            @ethanxrosen What version of SOGo package are you running? You can see this in the Updates view.

            1 Reply Last reply Reply Quote 0
            • E
              ethanxrosen last edited by

              It looks to be v2.0.1

              girish 1 Reply Last reply Reply Quote 0
              • girish
                girish Staff @ethanxrosen last edited by

                @ethanxrosen What is the app id? It will say something like nu.sogo.cloudronapp2. I have a suspicion that it is nu.sogo.cloudronapp (i.e no 2).

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                • E
                  ethanxrosen last edited by

                  @girish yup you are correct - nu.sogo.cloudronapp@2.0.1

                  girish 1 Reply Last reply Reply Quote 0
                  • girish
                    girish Staff @ethanxrosen last edited by girish

                    @ethanxrosen this is the old/obsolete SOGo package. We haven't updated that one for 2-3 years now... What you can do is install a new SOGo from the app store (keep the existing one, just in case, maybe you can stop it). The new SOGo should work (just login with email and cloudron password). Emails should be in tact.

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                    • E
                      ethanxrosen last edited by

                      Thanks Girish that is it- I'll have to manually move over my calendar / contacts it looks like but the emails are there

                      1 Reply Last reply Reply Quote 0
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