Can not associate rocket.chat account and rocket.chat app

[privsec]

I have uninstalled and reinstalled the app 3 times now all with the same result.

I have tried 3 separate emails, all with the same result.

There is nothing about it here - https://docs.cloudron.io/apps/rocket.chat/
And there is nothing online I can find either. Please help.

[nebulon]

Hi, I've just installed a fresh rocket chat instance and was able to finish the setup wizard, with an email address I have used many times to do that. However that email address is not used with the Rocket.Chat Cloud service, from the error you posted it looks like either there is a bug at the Rocket.Chat workspace service or your tried email addresses are somehow really already used.

I would suggest to contact their support about this, they should be able to shed some light.

[girish]

@nebulon said in Can not associate rocket.chat account and rocket.chat app:

Rocket.Chat workspace service

When/where do you see this error? I have never heard of this service and we have been using Rocket.Chat for over 4 year now.

[jdaviescoates]

I've never seen this before, but have had issues with rocket chat cloud service. In my case deleting the connection for the workspace in rocket chat cloud, and then re-adding it worked.

[privsec]

I have deleted the app completely and then set up an email through my cloudron instance specifically for this service each time. Each time it does the same error message.

[scooke]

@privsec If you are using the exact same details each time, perhaps it's a cached cookie causing problems?

[privsec]

@scooke
Sadly, I thought of that.

I create new emails each time for it AND I clear the websites cache/cookies

Is it possible that Cloudron auto sets up your account with Rocket.chat?

[girish]

@privsec It seems if you send the request id to rocket.chat support, they can help you out . See https://github.com/RocketChat/Rocket.Chat/issues/19396#issuecomment-728653283 (Also, saw this same message on their forum - https://forums.rocket.chat/t/i-cant-connect-to-rocket-chat-cloud/9589).